Knee Compression Sleeve

At PainPercept, we’re committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Please note: During high-volume seasons or promotional events, processing times may experience slight delays.

Shipping Time

After processing, standard delivery typically takes:

📦 4–8 business days

Shipping times may vary based on your location, carrier delays, weather conditions, or customs procedures for international orders.

Tracking Your Order

When your package leaves our facility, a tracking number will be sent to you via email or SMS (depending on your selected notification preferences).You can track your order at any time using the link provided in your shipping confirmation.

Incorrect Address or Order Changes

If you need to update your shipping address or make changes to your order, please contact us within 4 hours of placing your order.Once an order has been processed, we are unable to make modifications.

Lost, Stolen, or Damaged Packages

We are not responsible for packages that are lost or stolen after delivery has been confirmed to the shipping address provided at checkout.

If your order arrives damaged, please contact us within 48 hours and include photos of the issue. Our team will be happy to assist you with a replacement.

Questions?

Our support team is always here to help.You can reach us anytime through our Contact Us page.

🕒 Available 24/7

Thank you for shopping with us — we truly appreciate your business!

Where should we send your order confirmation? - PainPercept - Checkout

Refund, Return & Cancellation Policy

At PainPercept, we want you to feel confident shopping with us. Please review our policies below to understand how we handle returns, refunds, and cancellations.

Refund Policy

Refunds are not accepted for sale or discounted products.However, store credit may be considered depending on the situation.

If your item arrives defective, damaged, or misprinted, we will replace it free of charge.

Return Policy

We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return:

Item must be unused, unworn, and unopened

Item must be in its original packaging

All original tags must be attached (if applicable)

A proof of purchase is required

These requirements are in place for hygienic and quality-control reasons.

Return Shipping Costs:Customers are responsible for the cost of shipping the item back to us.We will provide the return address once your return request is approved.

How to Start a Return

To begin a return, please reach out to us via our Contact Us page.

Our support team may ask you to submit:

A photo of the item

A brief description of the issue

This helps us verify any defect, damage, incorrect item, or quality concern.

Damaged, Defective, or Incorrect Items

If the issue is our fault, we will:

Ship you a new replacement, or

Offer in-store credit

If your item arrives defective or misprinted, please contact us within 30 days for a free replacement.

Cancellation Policy

Once an order is placed, it cannot be canceled or edited after 4 hours.

We begin processing orders immediately to ensure fast delivery.If the order has already begun processing or has shipped, we cannot cancel it.

If you still wish to return the item once it arrives, you may do so at your own expense following our return instructions above.

Questions or Need Assistance?

We’re here to help.Please reach out to us through our Contact Us page and our support team will assist you as quickly as possible.

Where should we send your order confirmation? - PainPercept - Checkout