Kitchen Oven Baking Pans NCSBS10S

This Shipping Policy applies to all orders placed directly through nutrichef.uk and delivered within the United Kingdom only .

Shipping Within the UK Only

Nutrichef ships exclusively within the United Kingdom.

We currently do not ship to:

- Northern Ireland: All BT postcodes (including Belfast)

- Channel Islands: Jersey (JE) and Guernsey (GY)

- Isle of Man: IM postcodes

- Isles of Scilly: TR21 – TR25

- Isle of Wight: PO30–PO41

A delivery surcharge applies to certain remote areas, including:

- Scottish Highlands & Islands: AB31–AB56, IV, KW, HS, ZE, and specific island or remote ranges within PA and PH

At this time, we do not deliver internationally or ship to addresses outside the United Kingdom.

Shipping Costs

Free standard shipping applies to all orders. Some oversized or special-handling products may require a delivery surcharge. This will always be displayed at checkout before payment.

Any shipping charges (if applicable for special items or services) will be clearly shown before you complete your purchase.

Order Processing Time

Orders are processed within 1–2 business days (Monday to Friday, excluding UK public holidays). Business days exclude weekends and UK public holidays.

Orders placed before 9:00 a.m. (UK time) are usually dispatched the same day.

Estimated Delivery Time

Once your order has been processed and dispatched, delivery typically takes 2–4 business days .

Once your order has been shipped, you will receive a shipping confirmation email with tracking details so you can follow your delivery.

Total estimated delivery time: 3–6 business days , including processing.

Delivery times are estimates and may vary depending on:

Carrier delays

Weather conditions

Peak seasonal demand

Remote delivery locations

Delivery Responsibility

Delivery times are estimates and may vary due to external factors, but we work closely with carriers to ensure timely delivery.

If your parcel is significantly delayed, lost in transit, or arrives damaged, please contact our support team as soon as possible. We will work with the courier to resolve the issue and, where appropriate, arrange a replacement or refund.

Multiple Shipments

Orders containing more than one item may be shipped in separate packages.

If your order ships in multiple parcels, you will receive separate shipping confirmation emails and tracking numbers for each shipment.

Carriers & Tracking

We ship using trusted UK delivery carriers, which may include:

Royal Mail

UPS

Once your order has been dispatched, you will receive a tracking number by email so you can monitor delivery progress.

Fulfilment Location

All orders are fulfilled and shipped from our authorised UK distribution network to ensure fast and reliable delivery.

Shipping Questions

If you have any questions about shipping, delivery, or your order status, please contact our support team:

Email: contact@nutrichef.uk

Last updated: January 2026

Contact - Nutrichef UK - Checkout

This Returns & Refunds Policy applies to purchases made directly through nutrichef.uk and shipped within the United Kingdom .

Nothing in this policy limits or overrides your statutory rights under applicable UK consumer protection laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 .

Quick Return Summary

Return window: 30 days from delivery

Legal cancellation right: 14 days from delivery (UK customers)

Refund method: Original payment method

Return shipping:

Customer pays for non-defective returns

Free returns for defective, damaged, or incorrect items

Replacement-only items: Replacement within 30 days; refund if unavailable

Bulk orders (10+ units of the same SKU): Non-refundable except for defects, damage, or incorrect shipment

All approved refunds are issued to the original payment method used at checkout.

Order Processing

Order Confirmation

After placing your order, you will receive an email confirmation with your order details.

Shipping & Tracking

Once your order ships, tracking information will be provided by email.

Order Cancellation (Before Shipping)

Orders may be cancelled within 24 hours of purchase , provided the order has not yet shipped.

To request a cancellation, contact: contact@nutrichef.uk

UK Legal Right to Cancel (14 Days)

If you are a UK consumer, you have a legal right to cancel your order within 14 days of delivery , for any reason.

To exercise this right, you must notify us within 14 days and return the product within a further 14 days.

Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Returns (30 Days)

Return Window

Most items may be returned within 30 days of delivery , unless otherwise disclosed on the product page before purchase.

How to Start a Return

To request a return:

Email contact@nutrichef.uk within 30 days of delivery

Receive return authorisation and instructions

Ship the item to the return address provided after approval Ship the item to the return address provided.

SPM Logistics - GEP

Duncan Street

Salford, Manchester M5 3SQ

Return authorisation is required to ensure proper processing.

Return addresses may vary depending on the product.

Return Eligibility

Standard (Non-Defective) Returns

Returned items must:

Be new, unused, and in resalable condition

Be returned in original packaging

Include all manuals, accessories, and original components

Have intact serial numbers, UPC codes, and warranty labels

Eligible items may receive a refund or replacement depending on product classification.

Defective, Damaged, or Incorrect Items

Items that arrive defective, damaged, or incorrect are eligible for return even if packaging or accessories are missing, provided the issue is verified.

Customers may choose:

A replacement

A full refund (subject to availability)

Return Shipping Costs

Customer-paid: Standard (non-defective) returns

Free return shipping:

Incorrect shipments

Approved replacement returns

Refund Processing

Returned items are inspected upon receipt

Refunds are processed within 10 business days after inspection

Refunds usually appear within 5–15 business days depending on your bank.

Refunds are issued to the original payment method

Banks and card providers may require additional processing time

Restocking Fees

No restocking fees apply unless explicitly stated on the product page prior to purchase.

If a restocking fee applies, the amount will be clearly disclosed before checkout.

Product-Specific Return Rules

Standard Return Items

Refunds available within 30 days

Replacements available within 30 days

Exchanges are handled as replacements of the same item, subject to availability

Replacement-Only Items

Some products may be eligible for replacement only.

These items are:

Clearly identified on the product page and during checkout

Eligible for replacement within 30 days

Fully refundable if a replacement is unavailable

Store credit is offered only at the customer’s request.

Manufacturer Warranty

Items that arrive defective or damaged may be returned within 30 days under this policy.

After the 30-day return window, support is provided under the manufacturer’s warranty.

This warranty does not limit your statutory rights under UK law.

Bulk Purchases (10+ Units of the Same SKU)

Orders of 10 or more units of the same model/SKU are non-refundable, except where:

The items are defective

The items arrive damaged

The wrong items were shipped

This condition is disclosed on the product page and during checkout prior to purchase.

When Returns May Not Be Accepted

Except where prohibited by law, returns may not be accepted if:

The product was not purchased directly from nutrichef.uk

The returned item does not match the return claim

Serial numbers or warranty labels are missing or altered

Manuals or accessories are missing

The item shows signs of damage, tampering, or customisation

Contact Us

For return requests or support, contact:

Email: contact@nutrichef.uk

Important Notes

This policy applies only to purchases made directly from nutrichef.uk

Most items are eligible for return within 30 days of delivery

Any non-refundable or replacement-only items are clearly disclosed before purchase

Contact - Nutrichef UK - Checkout