KiddoSpace™ – Handwriting Practice Kit

Last updated: 25 November 2025

This shipping policy applies to purchases made on this website ("TheKiddoSpace", "we", "us", "our").

1. Where we ship

We currently ship to most countries in:

•United States & Canada

•United Kingdom & Ireland

•European Union

•Australia

•Selected other international destinations

Availability of shipping to your address and the applicable shipping options and prices will be shown at checkout. If we cannot ship to your location, you will not be able to complete the order.

2. Order processing times

•Standard products: Most orders are processed within 1 to 2 business days after payment is received.

•Customized / personalized products (e.g. name stamps): Because they are made to order, processing usually takes an additional 3–7 business days before dispatch.

•Orders will not be processed during weekends or public holidays.

If we are experiencing a high volume of orders or there are external factors (for example, carrier issues, customs delays, or force majeure events), processing may take longer. If we expect a significant delay, we will notify you by email.

3. Estimated delivery times

After your order has been processed and dispatched, typical delivery times are:

United Kingdom & Ireland: approx. 5–15 business days

European Union: approx. 5–15 business days

United States & Canada: approx. 8–15 business days

Mexico: approx. 5–18 business days

South Africa: approx. 10–30 business days

Japan: approx. 5–15 business days

UAE: approx. 5–18 business days

Singapore: approx. 5–15 business days

Australia

& New Zealand : approx. 5–15 business days

LATAM (excl. Mexico): approx. 20–60 business days

“Business days” do not include weekends or public holidays in the country of dispatch or destination.

These timeframes are estimates, not guarantees. Delivery can take longer due to factors outside our control (e.g. customs inspections, local postal delays, strikes, extreme weather). However, if no delivery date is agreed we will deliver within 30 days, unless we’ve clearly agreed a longer period with you, and you may cancel if we fail to deliver within the agreed period.

4. Shipping costs

•Shipping costs (if any) are displayed clearly at checkout before you confirm your order.

•In some markets or promotional periods, we may offer free shipping; this will be clearly indicated at the checkout.

5. Taxes, VAT and import duties

We aim to be transparent about taxes and duties:

•For customers ordering via our UK, EU, NO websites, prices include VAT where applicable, and this will be shown at checkout.

•For customers in the US and other non‑EU countries, local sales tax may be included or added at checkout depending on your state or country’s rules.

For some destinations, import duties, customs charges or handling fees may be charged by your local customs authority or postal operator when your parcel arrives in your country. These charges are not controlled by TheKiddoSpace, are not always included in our prices, and are your responsibility where they apply.

LATAM (Latin America) customers

For customers in Latin American countries (for example Brazil, Mexico, Chile, Peru and others):

•You will generally act as the “importer of record” for your order.

•Your local customs authority and/or the carrier may charge import duties, VAT and customs clearance/handling fees before your parcel can be released.

•You will usually be contacted by the carrier or customs with instructions on how and where to pay these charges.

•Your order will not be cleared and delivered until these amounts are paid in full.

•These customs‑related charges are borne by you and are not collected by or paid to TheKiddoSpace.

If you choose not to pay the customs charges, the parcel may be returned to us or destroyed by customs or the carrier. In those cases, any refund or reshipment will be handled in line with our “Incorrect / incomplete addresses & non‑deliverable shipments” and “Refused or unclaimed parcels” sections, and your statutory rights.

6. Order confirmation & tracking

Once your order is placed, you will receive:

•Order confirmation email – summarising your purchase.

•Shipping confirmation email – when your order leaves our warehouse, including your tracking number (if tracking is available for your shipping option).

•It may take up to 7 business days for tracking information to update after dispatch.

•You can track your order using the link in your shipping email or via the “ Track Your Order ” page on our website.

7. Incorrect / incomplete addresses & non-deliverable shipments

Please check your shipping address carefully at checkout.

•You can correct address details for up to 6 hours after placing your order by contacting us at info@thekiddospace.com with your order number and the correct address.

•After this time, we cannot guarantee that changes can be made before dispatch.

If a parcel cannot be delivered because of:

•an incorrect, incomplete or outdated address provided by you,

•refusal to pay customs duties or taxes where applicable, or

•failure to collect the parcel from a pick‑up point or customs office within the carrier’s deadline,

then the parcel may be returned to us or destroyed by the carrier:

•If the parcel is returned in saleable condition, we may offer a reshipment (shipping fees at your cost).

•If the parcel is not returned, or is returned in an unsellable condition, we are not obliged to resend the order or issue a refund.

8. Delivery, risk of loss & damage

We follow the rules in UK and EU consumer law and similar principles in other markets regarding who is responsible for goods in transit:

•When we arrange the delivery, the goods remain our responsibility until they come into your physical possession or the possession of a person you have nominated to receive them (for example, a neighbour you authorised).

If your order arrives damaged or with visible defects caused during transport:

•Please contact us as soon as possible (ideally within 7 days of delivery) with photos of the damage and your order number.

•We will arrange a replacement or refund in line with our Returns & Refund Policy and your statutory rights.

9. Lost, delayed or missing parcels

We know your order is important, especially when it’s for your kids’ school or activities, so we take delivery issues seriously.

9.1 Parcels delayed in transit

If your tracking shows no updates for an extended period, or your parcel has not arrived by the end of the estimated delivery window, please contact us at info@thekiddospace.com so that we can investigate with the carrier.

9.2 Parcels shown as “delivered” but not received

If tracking shows your parcel as delivered, but you have not received it:

•Please check with other members of your household and neighbours, and look for any attempted‑delivery notices.

•If you still cannot locate the parcel, contact us as soon as possible.

We will liaise with the carrier to investigate. Where the investigation shows that you (or a person you nominated) did not receive the parcel, we will replace your order or issue a refund.

9.3 Parcels lost in transit

Where a parcel is confirmed by the carrier as lost in transit before delivery to you, we will either:

•resend your order at no additional cost, or

•provide a full refund,

depending on your preference and product availability.

10. Refused or unclaimed parcels

If you refuse delivery without telling us that you are exercising a legal right to cancel, or if a parcel is not collected from a pick‑up point and is returned to us, we will treat this as a refused / unclaimed parcel.

•We may deduct our original shipping costs and any return fees charged by the carrier from any refund, except where refusal was due to our error (e.g. wrong item, damaged in transit).

•If you wish to rearrange delivery after a failed attempt caused by your unavailability or non‑collection, you will be responsible for paying any additional shipping.

11. Changing or cancelling your order

•You may request changes (including address changes) or cancellation within 6 hours of placing your order by contacting info@thekiddospace.com . We will do our best to accommodate your request if the order has not yet entered production or been dispatched.

•Once an order has been processed or shipped, changes may no longer be possible.

12. How to contact us about shipping

If you have any questions or issues with your delivery, please contact our customer support team:

•Email: info@thekiddospace.com

•Contact form: via the “ Contact us ” page on your local TheKiddoSpace website

•Customer service hours: Monday to Friday, 8:00–17:00 PHT.

We aim to respond to all queries within 24 business hours.

Last updated: 27 March 2026

1. YOUR RIGHT TO CHANGE YOUR MIND

This section applies if you are a consumer buying online from us (distance sales).

Nothing in this section affects any legal rights you have under mandatory consumer laws in your country (your “statutory rights”).

1.1 Non-personalised items

For non-personalised products:

•Under UK and EU law, you have a legal right to cancel your order within 14 days after the day you receive your goods, without giving any reason.

•Once you tell us you’re cancelling under this legal right, you then have another 14 days to send the items back.

If you use this legal right:

•We will refund you the price you paid, plus the cost of standard delivery (if you paid for delivery). If you chose a more expensive delivery option (e.g. express shipping), we will only refund the cost of the cheapest standard delivery we offered.

•You are responsible for the cost of returning the goods to us, unless we have agreed otherwise or failed to tell you about return costs before you ordered.

In addition to this legal right, we voluntarily allow you to change your mind and cancel your order for eligible non-personalised items for up to 90 days after delivery under our 90-day cancellation right (see 1.3). For cancellations within this 90-day period, we will refund the product price and the cost of standard delivery (if you paid for delivery). You will be responsible for the cost of returning the goods to us where a return is required.

1.2 Personalised items

For personalised items:

•Because they are made to your specification and clearly personalised, the usual UK/EU 14-day cooling-off right normally does not apply once production has started.

•However, we voluntarily give you the same 90-day cancellation right on personalised items as on non-personalised items. If you cancel within 90 days of delivery, we will refund the product price and the cost of standard delivery (if you paid for delivery). This is in addition to your rights if the product is faulty or not as described (see the section on faulty products).

1.3 How our 90-day cancellation right works

If you bought directly from one of our websites, you may cancel your order for any reason within 90 days of the date the order was delivered.

To use this 90-day cancellation right, follow the steps in Section 4.

Once we’ve accepted your request, we will refund you the product price plus the cost of standard delivery (if you paid for delivery). If you chose a more expensive delivery option (for example express shipping), we will only refund the cost of the cheapest standard delivery we offered.

1.4 When we may not require a return (returnless refunds)

Because many of our products are low-value and shipping can be expensive, especially internationally, in some cases we may decide not to ask you to send the product back. For example, we might:

•Offer a refund or replacement and

•Ask you to keep, donate or recycle the original item locally.

Whether we require a return or not is decided case-by-case, taking into account factors such as the value of the item, the nature of the issue and the cost of return shipping. You do not automatically qualify for a refund without returning goods unless we explicitly confirm this for your order in writing.

Any time we agree that no return is required, we’ll make that clear in our email so you have it on record.

2. FAULTY, DAMAGED OR NOT AS DESCRIBED

If any product is faulty, damaged, or not as described, we’ll sort it out.

Please contact us at info@thekiddospace.com as soon as reasonably possible, and within a reasonable time after you notice the problem. For quicker resolution, include:

•Your order number

•A short description of the issue

•Clear photos or videos of the product and the problem

Depending on the issue and local law, we will offer:

•A free replacement, or

•A full or partial refund.

For consumers residing in Australia, if there is a major failure under the Australian Consumer Law, you may choose a refund or a replacement and may also be entitled to compensation for any other reasonably foreseeable loss or damage. If the problem is not a major failure, we will replace or refund the item as allowed by that law.

3. ITEMS THAT CANNOT BE RETURNED

Unless we say otherwise or local law requires it, we cannot accept returns just because you change your mind for:

•Personalised items once production has begun (except under our 90‑day satisfaction guarantee)

•Items that are not suitable to return for health or hygiene reasons once the seal/packaging has been opened (where applicable)

•Items that have been used in a way that goes beyond what is necessary to inspect them (e.g. heavy wear, damage, or misuse) for statutory cooling‑off returns

•Digital content once download or streaming has started (if we ever offer it), where you agreed to immediate supply and acknowledged that you would lose your cooling‑off right

These exceptions reflect the standard exceptions under UK/EU consumer law for personalised and hygiene‑sensitive items.

Faulty or misdescribed items can always still be returned, even if they fall into the categories above.

4. HOW TO START A RETURN OR CANCELLATION

To request a return, refund or exchange, or to cancel under a cooling‑off right:

•Email us at: info@thekiddospace.com

•Include:

•Your full name

•Order number

•The item(s) you want to return

•Whether you are:

•Changing your mind under a legal cooling‑off right (UK/EU),

•Using our 90‑day satisfaction guarantee, or

•Reporting a faulty/damaged product

•Attach photos if the item is faulty or damaged.

We’ll reply with:

•Confirmation that we’ve received your request

•Whether your return is approved or if we need more information

•Instructions and the return address (which may vary by region)

5. REFUNDS – HOW AND WHEN WE PAY YOU

Once we’ve received the returned goods, we will process your refund as soon as reasonably possible, and within 14 days.

If you are a consumer in Costa Rica exercising a legal right of withdrawal for an online purchase under Costa Rican consumer‑protection law, we will refund all amounts received from you within a maximum of 8 calendar days, using the same payment method you used.

Refunds will be made:

•To the original payment method used for the order (for example, the same card, PayPal, or other payment service you used).

•In the currency you originally paid, where possible.

We may make a deduction from the refund for any loss in value of the goods caused by your handling beyond what is necessary to check their nature, characteristics and functioning, as allowed under UK/EU law. This deduction does not apply where your local law requires a full refund without retention of expenses, such as when consumers in Chile validly exercise their statutory derecho de retracto.

6. RETURN SHIPPING – WHO PAYS?

6.1 Standard rule for change‑of‑mind returns

For change‑of‑mind returns (including our 90‑day satisfaction guarantee and any UK/EU cooling‑off right for non‑personalised items):

•Unless we tell you otherwise in writing, you are responsible for the direct cost of returning the goods to us, where a physical return is required.

•However, if you are a consumer resident in Argentina, we will bear the direct cost of returning the goods.

We will always tell you before you send anything back whether a return is needed and, if so, where to send it.

6.2 Faulty, damaged or wrong items

If an item is faulty, damaged in transit or not what you ordered, we will make things right at no cost to you:

•If we need the item back, we will either:

•Provide a pre‑paid return label, or

•Refund reasonable return shipping costs once you provide proof of postage.

•In many cases – especially for lower‑value products – we may not require a return at all and will instead ask you to keep, donate or recycle the item once your refund or replacement is confirmed.

6.3 When we may offer a returnless solution

Because our products are small and international return shipping can be disproportionate to their price, we may sometimes offer a “returnless” solution (refund or replacement without a physical return) where:

•Return shipping would clearly be disproportionate to the value of the product, or

•It is otherwise not practical to ship the item back.

If this applies, we will confirm it in writing and may ask you to keep, donate or recycle the product instead of returning it.

This is a discretionary option we offer; it is not an automatic entitlement and may not be available in every case.

7. CONTACT US

If you have any questions about this Returns & Refund Policy or need help with a return, you can contact us at:

•Email: info@thekiddospace.com

•Contact form: via the “ Contact us ” page on our website

•Postal address: THEKIDDOSPACE LTDDelfon 10,1st floor, Flat/Office 101,Nicosia, 1101, Cyprus