Kichler 15870 6" Dome LED Path Light

Shipping Information

SHIPPING AND DELIVERY

When We Ship:

•Most items will ship within the lead time indicated on the product page – in the case of delay, you will be notified by a customer service rep

•Shipments are generally made Mondays – Fridays (excluding holidays)

•We do not ship on weekends

•Items stocked in our warehouse will ship from South El Monte, CA. Non-stock items will be drop-shipped from manufacturer warehouse (location varies)

Shipping Methods

•Most shipments go via UPS, USPS or Fedex. Oversize/bulky or large volume orders may be shipped via freight truck

•We will ship using the best method based on items ordered and delivery location. If you have a special shipment request, please contact Customer Service at customerservice@lbclighting.com . We will try to accommodate your request to the best of our ability.

Shipping Options/Transit Times:

•Ground Shipping: Transit time is dependent on delivery location relative to shipping warehouse. Standard transit time is usually 3 to 7 business days via UPS Ground, USPS, or Fedex Ground.

•Expedited Shipping is by request only. Please contact customerservice@lbclighting.com for assistance.

•Deliveries are made on business days only (M-F) and transit time does not include weekends so please account for that when calculating delivery dates.

Shipping Costs:

•We offer Free ground shipping on selected items that totaled $100 and more within 48 contiguous United States. (Alaska and Hawaii are excluded).

•Most orders under $100 will have $14.95 flat rate shipping within 48 contiguous United States.

•Oversize and bulky items are excluded from Free Shipping regardless of order amount. Separate shipping fees will be displayed at checkout.

•Hawaii/Alaska/Guam/Puerto Rico/other US territories, Canada, Mexico and other international shipping destinations, please contact customerservice@lbclighting.com for assistance in getting shipping charges estimates.

Shipping Addresses:

•We ship to valid residential or business/commercial addresses only.

•We do not ship to PO Boxes or APO/FPO addresses.

•We may contact you to verify addresses to ensure prompt delivery.

Delivery Options:

•Please note that most deliveries would deliver without a signature required. If you do require a delivery with signature required, please put in this request under Special Instructions at checkout.

•Once package is in transit, we are unable to make any changes to the signature option or reroute the address. It will be your responsibility to contact the carrier and make shipping arrangements.

•All Freight truck deliveries require signature so please make sure someone is on the premise to accept shipment. Freight carrier may contact you beforehand to arrange for delivery.

•Deliveries are made Mondays-Fridays only. We do not deliver on weekends.

Refused/Missed Deliveries:

•If you missed a carrier’s multiple delivery attempts or refused the package (for reasons other than it being damaged), you will be charged the return shipping costs to bring the items back to us which may range from 8% to 20% of your total amount

•If you refused a delivery because the package is damaged, please notify us within 7 days so that we can make a replacement request. If you do not notify us within the allotted time, it may negate your claim for a replacement

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If you decide to return an item, we offer the following hassle-free return process for your convenience. Our customer service representatives are also available to assist you should you have any questions. Please call us at 626-279-2658 or email customerservice@lbclighting.com .

•Request for return must be made WITHIN 30 days of receipt.

•All returns subject to 25% restocking fee

•No returns are accepted after 30 days

•Shipping charges paid at time of order processing are non-refundable (includes expedited, under-minimum, HI/AK)

•Customers are responsible for the costs of shipping back any return items

•Items must be returned within 15 days of receiving RAN

•Return Authorization Number (RAN) is required to return items. Please request RAN at returns@lbclighting.com or 626-279-2658

Please note that NO returns will be accepted for the following conditions:

•Items returned without an RAN number

•Items that have been installed, customized or modified

•Items not in original packaging and/or missing parts/hardware or manual

•Made to Order or special order items

•Overstock or Clearance Sale Items

•Truck-load sized items

•Any volume orders totaling more than $2,000

•Any large quantity order of 12 pieces or more of the same product

Return Instructions

1. Request a Return Authorization Number (RAN)

Please call 626-279-2658 or email returns@lbclighting.com to request a return. A customer service representative will email you the Return Authorization Number (RAN) with instructions. You will have 15 days to return the items to us once we issue you the RAN. It is important that you request a RAN because we will not issue any refunds for returns without a RAN. Unauthorized returns will not be acknowledged and may be refused at your expense.

2. Download, Fill Out and Print the RAN form and paste it on the box.

Please click here to download the RAN form. To ensure a prompt refund, please make sure the RAN# is clearly labeled on the box and the RAN form.

3. Package the Item

Please package the items carefully. All products must be packed in new, original and unmarked packaging including any accessories, hardware, manuals, documentation and registration that were originally included with the items.

4. Ship the Item

Since you are responsible for the cost of returning the items via whichever carrier you prefer (Fedex, UPS, USPS, etc), we recommend that you use a traceable and insurable form of mailing for shipment. LBClighting.com is not responsible for any items lost or damaged in transit and it will be your responsibility to file any claims with the carrier.

Please email us the tracking number of all return shipments so that we can ensure a prompt refund.

Please ship the Item(s) to:

LBCLightingAttn: Internet Returns Team1762 Tyler AvenueSouth El Monte, CA 91733

5. Get Your Refund

Once we receive and inspect the return, we will issue a refund on the original credit card or paypal account used to place the order. Please allow 1 or 2 billing cycles for the credit to be reflected on your statement. You will receive an email confirmation once the return is completed. Please note that shipping charges are non-refundable (which includes expedited, under-minimum and Alaska/Hawaii orders).

We aim to process returns as quickly as possible but if you do not receive your refund confirmation within 10 days of us receiving the item, please email customerservice@lbclighting.com or call 626-279-2658.

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