Kent Chaise Lounge

At DIRO Living, we are committed to providing a smooth and reliable delivery experience for every order. Please review the information below regarding shipping timelines, freight deliveries, and order processing.

Order Processing

Orders are typically processed within 2–5 business days after payment confirmation.

Once your order has been processed, you will receive a shipping confirmation email with tracking information when available.

Lead Times

In-Stock Items

In-stock items generally ship within 10–14 business days depending on vendor availability and warehouse location.

Backordered Items

If an item is backordered, estimated shipping timelines will be communicated via email. Lead times may vary depending on supplier inventory and production schedules.

Made-to-Order Items

Custom or made-to-order pieces may require additional production time before shipment. Estimated lead times will be provided prior to order processing whenever possible.

Shipping Methods

Standard Freight / Curbside Delivery

Large furniture items are typically shipped via freight curbside delivery.

Curbside delivery includes delivery to the first accessible dry area outside the home or building.

Drivers are not responsible for:

•bringing items inside

•assembly or installation

•moving furniture upstairs

•packaging removal

White-Glove Delivery

White-glove delivery may be available for select products and locations.

Services may include:

•delivery to room of choice

•light assembly

•packaging removal

Additional fees may apply depending on the item and delivery location.

Delivery Appointments

Freight and white-glove deliveries require scheduled appointments.

Customers are responsible for ensuring that:

•doorways

•hallways

•stairways

•elevators

can properly accommodate purchased items.

Additional delivery, storage, or redelivery fees may apply if delivery cannot be completed due to access limitations.

Tracking Information

Tracking information will be emailed once the order ships.

For freight shipments, the carrier may contact customers directly to coordinate final delivery appointments.

Shipping Delays

Delivery timelines are estimates only and may vary due to:

•vendor inventory

•production schedules

•freight carrier delays

•weather conditions

•holidays

•unforeseen logistics issues

DIRO Living is not responsible for delays once an order has shipped with the carrier.

Shipping Availability

At this time, DIRO Living ships within the contiguous United States only.

We currently do not ship to:

•Alaska

•Hawaii

•PO Boxes

•APO/FPO addresses

•international destinations

Address Changes

Requests to modify shipping addresses after an order has been processed or shipped may result in additional carrier rerouting fees and delivery delays.

Contact Us

For shipping questions or delivery assistance, please contact us:

DIRO Livinghello@diroliving.comhttps://diroliving.com

Contact - DIRO Living - Checkout

At DIRO Living, we work with carefully selected furniture and décor brands to provide high-quality pieces designed to elevate your home. Due to the nature of luxury furniture, oversized freight shipping, and made-to-order products, please review our return and refund policy carefully before placing an order.

Return Eligibility

To be eligible for a return:

•the item must be unused and in original condition

•the item must remain in its original packaging

•a return request must be submitted and approved by DIRO Living prior to returning the item

Unauthorized returns will not be accepted.

Damaged or Defective Items

Customers are required to inspect all items immediately upon delivery.

If your order arrives damaged:

•note the damage on the delivery receipt before signing

•take clear photos of the packaging and damaged item

•contact us within 48 hours of delivery at hello@diroliving.com

Failure to report damage within 48 hours may affect our ability to process a claim with the carrier or vendor.

If severe damage is visible upon delivery, customers may refuse the shipment and contact us immediately.

Returns

Due to vendor policies and freight logistics, not all items are eligible for return.

Approved returns may be subject to:

•return shipping fees

•freight charges

•restocking fees

•white-glove delivery fees (if applicable)

Original shipping charges are non-refundable.

Non-Returnable & Final Sale Items

The following items are considered final sale and are not eligible for return, refund, or cancellation:

•made-to-order items

•custom furniture

•special orders

•clearance or sale items

•items marked as final sale

Order Cancellations

Orders may only be canceled before they enter processing, production, or shipment.

Once an order has shipped, cancellation requests may be treated as a return and subject to applicable fees.

Made-to-order or custom items cannot be canceled once production has started.

Refund Processing

Once an approved return is received and inspected, refunds will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear depending on your financial institution.

Shipping Delays

Estimated delivery timelines are provided as guidelines and may vary depending on vendor inventory, freight carriers, weather conditions, or other external factors.

DIRO Living is not responsible for carrier-related delays once an order has shipped.

Contact Us

For questions regarding returns, damages, or cancellations, please contact us:

DIRO Livinghello@diroliving.comhttps://diroliving.com

Contact - DIRO Living - Checkout