Keepsake Box

Effective Date: 12 th March, 2025

Thank you for choosing Noah Morris Bespoke. We are committed to delivering your furniture and home accessories in a timely and safe manner. Below, you'll find everything you need to know about our shipping processes, including delivery times, costs, and how we handle your orders.

1. Shipping for Bespoke Furniture

As part of our bespoke service, each piece of furniture is made to order based on your individual design specifications. Due to the custom nature of these items, delivery times may vary depending on the complexity of the design and the materials involved.

Estimated Lead Time: Due to the nature of handcrafted bespoke furniture, we will communicate with you regarding the lead time at the time of design discussions. We will notify you with an estimated delivery window once making has started, and keep you updated on the progress.

Shipping Costs: The shipping cost for bespoke furniture is calculated based on your location and the size of the item. A shipping quote will be provided when you place your order.

Delivery Process: Once your bespoke piece is ready, we will either personally deliver your piece or arrange for delivery using our trusted delivery partners. You will be contacted ahead of time to schedule a convenient delivery date.

2. Shipping for Ready-Made and Made-to-Order Furniture & Home Accessories

For ready-made and made-to-order furniture, home accessories, and decor items purchased through our online shop, we aim to ensure fast, reliable delivery. The following details apply:

Ready-Made Items: Typically shipped within 3-5 business days of order confirmation.

Made-to-Order Items: For items that are made to order, due to the nature of the work, we will communicate with you regarding the lead time at the time order. We will notify you with an estimated delivery window once making has started, and keep you updated on the progress.

Shipping Costs: The shipping cost for all ready-made and made-to-order items is calculated based on the size, weight, and delivery location of the items.

3. Shipping Locations

3.1. We offer shipping to most UK mainland and international addresses. If you are unsure whether we can deliver to your location, please don’t hesitate to contact us at noah@noahmorrisbespoke.co.uk before placing your order.

3.2. For UK deliveries, standard shipping options will be available, with the costs calculated based on the size and weight of the items ordered.

3.3. For international deliveries, international shipping charges will vary depending on the destination, and customers will be notified of the applicable shipping fees before completing their purchase. Import duties, taxes, and customs fees may apply to international shipments, and these are the responsibility of the customer.

4. Delivery Times

Standard Delivery: Our standard delivery time would vary depending on the piece and your requirements for bespoke and made-to-order items. We will notify you when your order has shipped and provide you with a tracking number.

Weekday Delivery: Most deliveries are made Monday-Friday during business hours. We will contact you to arrange a suitable delivery time. Please ensure someone is available at the delivery address to receive your items.

5. Delivery Partners

We work with trusted delivery partners to ensure your items arrive safely. For larger, more fragile items like furniture, we personally deliver the items to ensure that they are handled with great care.

6. Shipping Issues and Damaged Goods

While we take every care to ensure that your products arrive in perfect condition, sometimes things can go wrong during shipping. If your order arrives damaged or there is a problem with the delivery, please contact us immediately, and we will arrange for a solution.

Damaged Items: If your item is damaged in transit, please notify us within 48 hours of receiving your delivery. We may request that you send us photographs of the damage to assist with processing a claim.

Missing or Delayed Deliveries: If your order is delayed beyond the expected delivery date or if you believe an item is missing, please contact us, and we will investigate the issue with the delivery provider.

7. Return of Items

If you wish to return an item, please refer to our Returns and Refunds Policy , where you’ll find full details on the process. For items that arrive damaged or faulty, we will cover the cost of the return shipping, and we will work with you to resolve the issue quickly.

8. Tracking Your Order

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number (where applicable). You can use this tracking number to monitor the progress of your delivery through the carrier's website.

9. Important Information

Delivery Address: Please ensure your delivery address is accurate and complete at the time of ordering, including any special delivery instructions (e.g., access codes, parking instructions).

Accessibility for Large Items: For large furniture deliveries, please ensure that the delivery location is accessible and that there is enough space for the item to be delivered safely.

•Noah Morris Bespoke is not responsible for incorrect or missed access information provided to us.

We aim to provide an efficient and smooth delivery experience, and we appreciate your patience and understanding throughout the process.

Thank you for choosing Noah Morris Bespoke. We hope you love your new furniture and home accessories.

Contact - Noah Morris Bespoke - Checkout

Effective Date: 12 th March, 2025

At Noah Morris Bespoke, we take great pride in the quality and craftsmanship of our products. We want you to be completely satisfied with your purchase, whether you are purchasing bespoke furniture designed and made by us, or one of our ready-made or made-to-order pieces of furniture and home accessories from our online shop.

Please take a moment to read through our returns and refunds policy below. It outlines our approach to returns and refunds for both categories of products and aims to ensure a smooth and transparent experience for all our customers.

1. Bespoke Furniture Design and Making

As our bespoke furniture is made to order, we are unable to offer refunds or exchanges once the making process has begun. By commissioning bespoke furniture, you acknowledge that these items are created specifically for you based on your individual specifications, and as such, they are excluded from the usual "change of mind" return process.

However, if there is an issue with your bespoke item, such as:

•It does not match the agreed-upon design.

•It is damaged upon arrival.

•It is defective or faulty.

We will be happy to resolve the issue for you. In these cases, please contact us within 14 days of receiving your item, providing a clear description of the issue and any supporting images, so we can arrange a solution. Depending on the situation, this may involve a repair or replacement.

2. Ready-Made and Made-to-Order Furniture and Home Accessories

For all ready-made and made-to-order furniture and home accessories purchased via our online store, we are committed to ensuring your satisfaction. If you are not entirely happy with your purchase, you may return the item under the following conditions:

•You must notify us within 14 days of receiving the product. This can be done by emailing us at noah@noahmorrisbespoke.co.uk.

•Items must be returned in their original, unused and resellable condition with all packaging intact.

•The cost of returning the item is the responsibility of the customer unless the item is faulty or damaged upon receipt.

Once we have received your returned item and confirmed its condition, we will process a refund to your original payment method. Please note that refunds can take 5-10 business days to appear in your account depending on your payment provider.

3. Damaged or Faulty Items

If your product arrives damaged or faulty, please contact us as soon as possible, within 14 days of receiving the item. We will ask for photographic evidence of the damage or fault, and we will arrange for a repair, replacement, or refund, depending on your preference.

If a fault arises after the 14-day return window, please contact us, and we will assess the situation under the Consumer Rights Act 2015. In cases of genuine faults, we may offer a repair, replacement, or partial refund.

4. Exclusions

The following items are excluded from our return and refund policy, in line with UK consumer regulations:

•Bespoke Furniture (as outlined above).

•Personalised or custom-made items, where personalisation or modifications have been made according to your specifications.

•Sealed items that have been opened and are not suitable for return due to health protection or hygiene reasons, such as cushions or textiles.

5. How to Return an Item

To return an item, please follow these steps:

•Contact Us: Notify us within 14 days of receiving your item by emailing noah@noahmorrisbespoke.co.uk

•Prepare Your Return: Ensure the item is securely packaged in its original packaging, if possible. We recommend using a tracked delivery service for returns to ensure the item reaches us safely.

•Return the Item: Send the item to the following address:Noah Morris Bespoke, Unit 18, Bond Industrial Estate, Wickhamford, WR11 &RL

Please note that the cost of return shipping is the responsibility of the customer unless the item is faulty or damaged.

6. Refunds

Once we receive and inspect your return, we will issue a refund to your original payment method. Please allow up to 10 business days for the refund to process and appear in your account. You will receive an email confirmation once the refund has been processed.

7. Consumer Rights

As a consumer, you are protected under UK law, specifically the Consumer Rights Act 2015. This means that in addition to our return policy, you are entitled to a refund, repair, or replacement if your product is faulty or not as described.

If you have any further questions or need assistance, please don’t hesitate to contact us.

Thank you for choosing Noah Morris Bespoke. We appreciate your trust in our products and services.

This Returns and Refunds Policy complies with UK law, including the Consumer Rights Act 2015, and is designed to ensure a fair and transparent process for all of our customers.

Contact - Noah Morris Bespoke - Checkout