Kamui Clear Original Cue Tip Ø14mm Medium

Processing & Delivery Time

Billiard City LLC is committed to getting your order to you as fast as possible, so our warehouse strives to have your orders processed and ready to ship within 1 business day (Monday through Friday, 8am to 6pm EST). However, most orders are processed and shipped from Florida’s warehouse the same day when the order is received before 2 pm EST.

Once your order left our warehouse, it should arrive for delivery in 3-5 business days in the United States. For shipping addresses in remote locations, actual delivery may take longer than the shipping method indicates. For example, the two business day delivery option may actually take up to 3 business days, depending on location. Orders shipped to APO/FPO addresses may take up to 4 weeks for delivery.

Please note that all delivery times are estimates.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at sales@billiard.city .

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@billiard.city.

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