Kalla Coffee Table - Rectangular

Maison Vogue Shipping Policy

Taxes & Duties

Applicable taxes or import duties may apply depending on the origin of the item and the destination country. These charges are calculated at checkout where applicable.

Processing & Delivery Times

In-Stock Items:Orders for in-stock items are typically processed within 3–6 business days. Once shipped, transit time is approximately 4–6 business days.

Custom & Made-to-Order Items:Many of our pieces, especially large furniture and artwork, are custom or made to order. These items generally require 4-6 weeks for production, followed by 2–4 weeks for shipping. The estimated timeframe is listed on each product page.

You will receive a tracking number by email once your order ships. For multi-item orders, shipments may arrive separately with different tracking details.

*Due to their custom nature, all made to order pieces are final sale.

Pre-Orders & Lead Times

Popular items often sell out before restock. We recommend placing a pre-order to reserve your item. Lead times vary by brand and item, and you’ll be notified within 48 hours of your order with an estimated ship date. We’ll keep you informed of any changes along the way.

If you are looking for a specific delivery timeline, we encourage you to reach out to us info@maisonvogue.com prior to placing the order.

Processing & Delivery Times

In-Stock Items:Most in-stock pieces ship within 1–2 weeks of order receipt, unless otherwise stated. Shipping times are in addition to processing times.

We make every effort to ship in-stock items as quickly as possible. If you're unsure about an item’s availability, please contact us at info@maisonvogue.com and our team will be happy to confirm.

John Richard Collection:If in stock, John Richard items typically ship within 2–3 weeks. Some items may ship earlier, depending on the manufacturer. If you are interested in a specific John Richard piece or need an estimated ship date, contact us at info@maisonvogue.com — we’re happy to provide details.

If you're ordering a gift or need your item by a specific date, we suggest ordering well in advance. For delivery timeline inquiries, email us at info@maisonvogue.com.

Shipping Services

We offer FREE curbside delivery across Canada and the continental United States (Monday to Friday, 8am–5pm).

Curbside Delivery Includes:

Parcel items: Delivered to your mailbox, front door, or curbside (no signature required).

Freight items: Delivered curbside with a required signature. The carrier will not bring items inside or upstairs. Customers are responsible for disposing of all packaging.

Our FREE curbside delivery is defined as below:

For parcel items, curbside delivery is defined as a no-signature required delivery to your mailbox, front door, or curbside.

For freight items, curbside delivery is defined as a signature-required curbside delivery. Curbside delivery carriers will NOT carry your delivery up stairs or enter your home under any circumstances. Any packaging materials are up to the customer for disposal, not the shipping company (only White Glove at an additional cost)

Why Does it Say Free Shipping- Duties & Taxes Included! at checkout

Is shipping really free? What about taxes or duties?

Yes—Curbside Shipping is always free. The note you see at checkout simply explains possible tax or duty charges:

Within Canada: Applicable sales taxes are automatically added.

U.S. orders from Canadian brands (e.g., Sunpan): U.S. customers pay any required import duties.

Canadian orders from U.S. brands (e.g., Jonathan Adler, John-Richard): Canadian customers pay applicable taxes and duties.

These are tax and duty costs only—never shipping fees.

White Glove Delivery:If you prefer in-home delivery, setup, and packaging removal, White Glove Service is available at an additional cost. Please contact info@maisonvogue.com before placing your order to arrange this service.

Alternatively, we can offer free delivery to a local White Glove depot in your region. You will be responsible for coordinating and covering the final leg of delivery from the depot to your home.

Important Notes

•Please ensure elevator access is available for large item deliveries and that dimensions are confirmed in advance.

•Delivery timelines are estimates and may vary.

•Orders cannot be shipped to P.O. boxes.

•If your order exceeds $2000 USD and is crossing the border, U.S. Customs may require additional information. We will notify you if this applies.

Taxes, Duties & Currency

•Prices are listed in Canadian Dollars (CAD) by default and can be switched to US Dollars (USD) using the currency selector on our site.

•Please note: pricing may fluctuate due to currency exchange rates. We are unable to offer retroactive price adjustments.

Canadian Orders: Sales tax is charged based on your province or territory. Depending on the item’s origin, additional duties may apply and will be calculated at checkout.

U.S. Orders: If your item is shipping from a Canadian vendor (Sunpan), there may be small duties and brokerage fees that will be calculated and applied at checkout.If your item is shipping from a vendor within the U.S., no duties will be charged.

Although Maison Vogue is a Canada-based company, our vendors are located across North America. As a result, depending on the origin of the item, additional duties and taxes may apply — both for Canadian and U.S. orders. All applicable fees will appear at checkout for full transparency.

International Orders: We do not currently ship outside Canada and the U.S. If you're located elsewhere and would like to place an order, please email us at info@maisonvogue.com for a quote.

•For U.S. orders- only pertaining to the brand "Sunpan" (Canadian Brand)--any orders over $2000 shipping from Canada, U.S. Customs may request additional information. We’ll notify you if this applies to your shipment---this will only apply to the brand Sunpan as of now, all other brands are coming out of the US

Cancellations & Returns

Orders may be cancelled within 72 hours at no charge.

•After 72 hours, a 20% restocking fee applies, and cancellations are subject to our Final Sale Policy.

Final Sale Items: Custom and made-to-order items are final sale and cannot be cancelled after 72 hours.

Damaged Items: If your order arrives damaged, notify us within 72 hours of delivery or pick-up to be eligible for a return or exchange.

Questions?

For estimated lead times, product availability, shipping quotes, or delivery service upgrades, our team is happy to assist. Reach out to us via live chat or email us at info@maisonvogue.com.

Contact - Maison Vogue - Checkout

We’re Here to Help

We understand that purchasing luxury pieces online can feel daunting. That’s why our team of customer service and design specialists is here to help you every step of the way. If you have any questions before placing an order — from styling support to product details — please reach out to us at info@maisonvogue.com .

Return Eligibility & Conditions

Our return policy is valid for 7 days from the date of delivery. If more than 7 days have passed, we are unfortunately unable to offer a refund or exchange.

To be eligible for a return:

The item must be new, unused, and in original packaging with tags intact.

A return request must be submitted with photos of any damage to the item or the packaging and approved by our team.

You must include proof of purchase (receipt or order confirmation).

The product must be shipped from the original delivery location.

Items must be returned within 14 days of receiving your return label, or the return will be declined and the item returned to you.

Important: Some manufacturers do not accept returns for buyer’s remorse or aesthetic dissatisfaction. Many of our products are artisan-crafted, and natural variations in color, texture, or finish are considered part of their unique beauty — not defects. Please contact us before purchase with any concerns about materials or finishes.

Non-Returnable Items

The following items are final sale and not eligible for return, cancellation, or exchange:

Lighting

Custom and made-to-order furniture or art

Faux florals (made to order)

Used items or items not in original packaging

Pillows, poufs, throws

Gift cards

Final sale or clearance items

Restocking Fees & Shipping Costs

Returns may be subject to a 20% restocking fee.

Return shipping costs are the customer’s responsibility, unless the return is due to damage or error on our part.

Items must be packaged in original packaging to factory standards. Items returned with inadequate packaging may not be eligible for a full refund.

Because we offer free standard shipping on most orders, we must charge restocking fees to account for the significant cost of handling, processing, and losses due to ineligible or damaged returns.

How to Start a Return

Contact us at info@maisonvogue.com with your order number and reason for return, also include photos of the damaged product and the packaging.

If your item is eligible, we’ll issue a Return Authorization (RA) and send you a return label.

Items must be shipped within 14 days of label issuance.

All returned items are inspected prior to refund.

***Keep all original packaging and boxes until you have been instructed otherwise.

Please do not ship items back without contacting us first. Returns sent without approval will not be accepted.

Damages & Defects

If your item arrives damaged:

Email info@maisonvogue.com within 48 hours of delivery.

Include your order number and clear photos of the damage, the packaging, and the box.

Keep all original packaging until the claim is resolved.

If damage is visible at delivery, refuse the item and ensure the carrier documents it.

Do not sign for damaged items — doing so voids your claim eligibility.

Claims for damages must be made within 5 days of delivery.

For large items such as furniture, lighting, mirrors, and rugs: If refused due to visible damage, we’ll inspect the piece and initiate a replacement process. Please note that resolving damage claims may take 2–3 weeks.

Refund Options

Once your return is received and inspected, we’ll notify you of approval or rejection. If approved, you may choose:

Maison Vogue Store Credit:

Refund for item value

No restocking fees

Return and outbound shipping deducted

Original Form of Payment:

Refund for item value

Up to 15% restocking fee for stocked items

Up to 30% restocking fee for custom items

Return and outbound shipping deducted

We reserve the right to deny refunds for items returned without authorization or in poor condition. If a pattern of excessive returns is identified, we may limit future transactions.

Late or Missing Refunds

If you haven’t received a refund:

Double-check your bank account.

Contact your credit card provider — processing may take a few business days.

Reach out to your bank.

If you’ve done the above and still haven’t received your refund, email us at info@maisonvogue.com .

Cancellations

Online orders can be cancelled within 24 hours at no charge.

Between 24–48 hours: subject to a 25% restocking fee.

After 48 hours: orders are final sale and cannot be cancelled.

Backorder Cancellations

Backorders may be cancelled within 3 days of purchase (excluding made-to-order items).Please note: If you cancel a backordered item to re-order it at a promotional price, the new order may be fulfilled later than your original order, and your reserved piece may be forfeited.

Book Returns

All claims for damaged books must be submitted within 48 hours of receipt, with accompanying photos.

Sale items Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@maisonvogue.com

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