JORDAN Glute/Ham Developer - Grey

At Welzo, we offer multiple shipping methods to meet the needs of our customers across the EU, UK, USA, and the GCC. The shipping method you select at checkout is the method we will apply to your order. Below you will find details on our shipping options, estimated delivery times, and costs.

1. Delivery Destinations

We currently ship to the following regions:

United Kingdom

European Union

United States of America

GCC Countries (through regional subdomains)

2. Delivery Methods

We provide various shipping methods to cater to your preferences and location. Each shipping option offers different delivery times and costs. During checkout, you will have the opportunity to choose the method that best suits your needs. Here are some examples

UK Shipping:

•Subject to region and products - checkout information may vary

•Royal Mail 48 Hours (Free for orders over £50)

•Tracked Royal Mail 48 Hours £3.99

•Royal Mail Tracked 24 Hours (Express) £4.99

•DPD (Scottish Islands, Highlands & N. Ireland) £12.00

EU Shipping:

•Subject to country and checkout information may vary.

USA Shipping:

•Subject to state and checkout information may vary.

3. Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing times may be delayed. Should any delays occur, you will be notified via email.

4. Customs, Duties, and Taxes

UK & EU: Orders shipped within the UK

USA, EU & GCC: Orders shipped to the USA, EU or GCC countries may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer, and Welzo has no control over them.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided link. Please note that tracking availability may vary depending on the shipping method chosen.

6. Delayed or Lost Deliveries

While we strive to ensure timely deliveries, there may be instances where delays occur due to unforeseen circumstances. If your order has not arrived within the estimated time frame, please contact our customer support at Welzo Support .

7. Changes to Delivery Address

If you need to change the shipping address after placing your order, please contact our support team immediately. Address changes may not be possible once the order has been processed.

8. Non-Deliverable Orders

If an order is returned to us due to an incorrect or incomplete address, or if the recipient is unavailable to accept delivery, the customer will be responsible for additional shipping costs to reship the package.

9. Free Shipping Offers

We occasionally offer free shipping promotions for specific countries or regions. These offers will be clearly indicated at checkout when applicable.

10. Contact Us

For any questions or concerns regarding your shipping, please contact us via Welzo Support .

At Welzo, customer satisfaction is extremely important to us. We aim to provide a fair, transparent, and straightforward returns process while maintaining high standards of health, hygiene, product integrity, and regulatory compliance.

If there is ever an issue with your order, our team will always do their best to help find a fair and reasonable resolution as quickly as possible. Our customer support team is always happy to assist with questions regarding return eligibility or the best resolution available.

Please read this policy carefully before placing an order. Certain items may be excluded from return due to health, safety, hygiene, or regulatory requirements. This policy does not affect your statutory rights under UK consumer law, including rights relating to faulty, damaged, incorrectly supplied, or misdescribed items.

1. Eligible Returns

Most physical products purchased from Welzo may be eligible for return, subject to health, hygiene, safety, and resale requirements, provided they are returned in accordance with this policy.

Eligible returns generally include:

•Unused, unopened, and resale-ready products.

•Non-perishable products returned within the applicable return period.

•Products returned in original condition with packaging, accessories, and components where applicable.

If you are unsure whether your item may be eligible for return, please contact our support team who will be happy to assist.

2. Non-Returnable Items

For health, hygiene, safety, and regulatory reasons, certain products are generally non-returnable unless faulty, damaged, not as described, or otherwise required by law. These may include:

•Certain health tests, diagnostic kits, and healthcare-related products, particularly where sealed, hygiene-sensitive, personalised, or unsuitable for resale once opened.

•Vitamins, supplements, food, beverages, and other ingestible products where opened, unsealed, perishable, or unsuitable for resale.

•Personal care, cosmetic, skincare, and hygiene products where opened, used, or unsealed.

•Opened, used, tampered, mishandled, contaminated, or altered products.

•Items missing original packaging, seals, accessories, or components where reasonably required for resale.

•Bespoke, personalised, made-to-order, wholesale/bulk or special-order products.

•Items requested for return outside the applicable return period.

3. Return Timeframe

Return requests for eligible items should be submitted within 14 days of delivery through the Welzo Returns Portal:

https://welzo.com/apps/returns-portal

Where possible, we encourage customers to contact us promptly so we can assist efficiently.

4. Statutory Cancellation Rights

Where applicable, customers purchasing online may have cancellation rights under UK consumer law.

Where statutory cancellation rights apply, customers generally have:

14 days from delivery to notify cancellation; and

14 additional days to return eligible goods.

Certain exemptions may apply, including sealed hygiene-sensitive goods once opened, perishable items, personalised goods, and products unsuitable for return for health protection reasons.

5. Return Conditions

To qualify for a return:

•Items should be unused, unopened, and in original resale-ready condition.

•Original packaging, accessories, manuals, inserts, and seals should be included where applicable.

•Customers may be asked to provide photographs to help assess the condition of returned products.

•Returns may not be accepted where items show signs of misuse, tampering, contamination, accidental damage, or are unsuitable for resale.

Nothing in this section affects your legal rights in relation to faulty or misdescribed goods.

6. Return Shipping

Unless otherwise required by law, customers are generally responsible for return shipping costs.

Where an item is confirmed to be faulty, damaged, incorrect, or not as described, Welzo may reimburse reasonable return postage costs or provide an alternative return method where appropriate.

To protect customers, we strongly recommend using a tracked and insured delivery service. Customers remain responsible for returned items until safely received by Welzo.

7. Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged, defective, or incorrect, please contact us as soon as reasonably possible and, where feasible, within 48 hours of delivery, together with photographic evidence. This helps us investigate quickly and resolve issues efficiently but does not affect your legal rights.

Where a product is confirmed as faulty, damaged, defective, or not as described, Welzo will provide an appropriate remedy in accordance with UK consumer law, which may include repair, replacement, refund, price reduction, or reimbursement of reasonable return postage costs.

In some cases, Welzo may request the item be returned for inspection before a final resolution is issued.

8. Warranty Repairs

Where applicable, products covered by warranty may be inspected, repaired, or replaced. Depending on manufacturer requirements, this process may take up to 45 days.

Where legally appropriate, repair or replacement may be offered before a refund.

9. Refunds

Approved refunds are typically processed within 14 days of receipt of the returned item, inspection, or confirmation that a refund is due and will be issued to the original payment method.

Where required by law, standard delivery charges may also be refunded. Premium delivery upgrades are non-refundable.

9. Welzo Plus and Extended Warranty Cover

Certain products may be eligible for additional or extended warranty cover through an active Welzo Plus membership, the purchase of a Welzo Extended Warranty or Repair Cover product, or another qualifying promotional offer.

Any additional or extended warranty is only activated where the applicable membership, warranty extension, repair cover, or qualifying offer has been successfully purchased or applied in accordance with the specific terms and conditions of that offer.

The availability, duration, scope, exclusions, eligibility requirements, and level of cover may vary depending on the product, membership plan, warranty option, or promotional offer selected. Extended warranty periods are not automatically included with all purchases and should not be interpreted as replacing or extending the product’s standard warranty unless the applicable cover has been purchased or expressly confirmed by Welzo.

Customers should review the relevant Welzo Plus, extended warranty, repair cover, or promotional terms and conditions applicable at the time of purchase. Where applicable, customers may be required to provide proof of purchase, maintain an active qualifying membership, comply with registration requirements, or satisfy other eligibility conditions to access additional warranty benefits.

Any additional or extended warranty cover is subject to its applicable terms, conditions, exclusions, limitations, and claims process. Nothing in these terms limits or affects a customer’s statutory rights under applicable UK consumer law.

10. Rejected Returns

Returns that do not comply with this policy may be rejected.

Where a return is rejected, Welzo may arrange return of the item to the customer at the customer’s expense. If collection or return shipping is not arranged within a reasonable period after notification, Welzo reserves the right to dispose of the item.

11. Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable UK consumer law.