JH Backpack

When opting for our standard shipping option, please allow 1-3 business days for your order to be processed at our Groves, TX warehouse before it's shipped out. Once dispatched, your order will typically arrive within 3-7 business days.

Processing Time for Standard Shipping Orders:

•Standard shipping orders undergo processing within 1-3 business days prior to being packaged and sent from our warehouse.

•Please note that shipments may be divided into multiple packages and are handled exclusively on weekdays.

•Shipping timelines are subject to variation and will be confirmed at the time of order placement.

Separate Shipments:

•Your order may be shipped in separate packages based on availability and warehouse location.

Should you have any inquiries regarding the estimated delivery timeframe for your order, don't hesitate to contact us:

Nederland Location: 409-729-2700

Beaumont Location: 409-860-4433

We're committed to providing assistance throughout your shopping journey. Thank you for choosing us!

Carrier Contact Numbers:

USPS: 1-800-275-8777

•International USPS: 1-800-222-1811

UPS: 1-800-742-5877

Gaudie and Company is NOT responsible for:

•Delays with US Postal Service or UPS shipping

•International Duties or Customs Charges

•Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links:

•UPS Claims Support

•USPS Claims Support

US Postal Service Guarantees

•We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.

Wrong Address Disclaimer

It is the buyer's responsibility to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us here as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.

•If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

•All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Contact - Gaudie and Company - Checkout

returns + exchanges

Return Policy: We hope that you LOVE all your purchases from Gaudie and Company. However, we understand that sometimes you may need to return a purchase. Online purchases are eligible for STORE CREDIT ONLY if returned within 14 business days of receiving your order. Online issued store credit can only be used online. After this timeframe, your item would not be eligible for return. ITEMS MARKED FINAL SALE WILL NOT BE ACCEPTED FOR RETURN. Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted.

Items are eligible for store credit or exchange if:

•All items are un-worn, un-washed, un-altered and have the original tags still attached

•Items are received within 14 days from the original purchase date

•All items are free of make-up, deodorant, perfume, or other stains

ALL sale merchandise is a FINAL SALE. ALL promotional items or items discounted for a sale are FINAL SALE.

Are there any charges for my return?

Yes. We do not pay for any returns.

How do I return for a store credit?Mail your items to 1143 Boston Ave, Nederland, TX 77627. Once we receive your return, please allow 5-7 business days for us to process your return. Once processed, your store credit will be emailed to you.

The item I received is damaged!If the purchased product is faulty, reach out to us immediately at 409-729-2700, 409-860-4433. within three (3) days of the delivery date. No exceptions. Always inspect your received garments for any defects or wrong product delivery. Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged.

Please note: Once an order has been placed, the order cannot be canceled and items cannot be removed from the order. If you would like to change the size of an item, feel free to contact us via phone 409-729-2700, 409-860-4433.

Contact - Gaudie and Company - Checkout