Jesse's Rotating Teapot Set & Carrying Case

Thank you for choosing me as your Tea Guy! Please review our shipping policy to ensure a smooth and transparent experience with your order.

Customer Support hours are Monday - Friday, 8 am-4 pm EST, and emails are answered in the order that they are received.

-Shipping times-

Please note that the shipping times shown during check out do not include processing time. The time shown is how long it will take for your order to reach you once it is handed over to the shipping company of your choice.

Processing time varies by region. It may be longer during busy periods such as holidays and Tea Box Subscription Launches. Orders are shipped out Monday through Friday.

-Shipping Insurance-

Unfortunately, we cannot take responsibility for shippers losing packages or breakages due to improper handling during shipping. Once we hand off our customer's packages to the shipping company, we no longer have any control over what happens to them, and we have no more information than the tracking number provided.

For this reason we highly recommend our customers select the shipping insurance option provided at checkout. This insurance covers all shipping-related issues, including loss, damage, or theft. If you opt for shipping insurance, your order will be covered for a free replacement or refund if any such issues occur.

-Order Issues and Timeframes-

Lost Packages:

For packages presumed to be lost by the carrier (where the status is not "delivered"), please file a claim no sooner than 7 days after the last tracking update for United States domestic shipments. For international shipments (including Canada), please file the claim no earlier than 20 days after the "delivery date" and no later than 60 days.

Orders Stuck in Customs:

Shipping insurance does not cover orders stuck in customs. Please contact your local customs office for remediation.

Stolen Packages:

If your package is marked "delivered" yet not received, it is considered stolen. For United States domestic shipments, please file a claim 7 days after the “delivery date” but no longer than 30 days. For international shipments (including Canada) please file the claim no earlier than 20 days after the "delivery date" and no later than 60 days.

Returned Packages:

If the shipment is returned to sender and we can confirm the items are undamaged, we are happy to resend the items to you for just the cost of shipping.

If you would prefer the shipment to be refunded and the return is made within 90 days of the original shipping date, we can refund the order amount minus the cost of shipping.

Any order returned past 90 days from the original shipping date will be given a store credit minus the cost of shipping. Please view our Refund Policy for more information.

Damaged Orders:

For damaged orders, please file a claim within 30 days of the delivery date. Include clear pictures of the damaged items as part of your claim.

-How to File a Claim-

Click Here to file a claim. For any questions and assistance please contact us at teafriendsupport@jessesteahouse.com with your name, order number, and photos if applicable.

-Address Accuracy-

It is the responsibility of the customer to input the correct shipping address at checkout. If the customer provides the correct address and the package is delivered to the wrong address, it is considered stolen and covered by shipping insurance. If the customer provides an incorrect address, this issue is not covered.

If you would like to change your shipping address , and the item has not yet been processed, please e-mail teafriendsupport@jessesteahouse.com with your order number, the old address, and the new address you would like the product shipped to. We cannot guarantee the address change will be done in time but we will do our best!

Note: This shipping policy is subject to change without notice. Please refer to our website for the most up-to-date information.

Contact - Jesse's Teahouse - Checkout

As your Tea Guy, I strive to provide you with high-quality teas and teawares as well as an exceptional tea journey experience.

Please read our return policy carefully to ensure a smooth process in case you encounter any issues with your purchase.

- Returns of Items in Good Condition -

We do not accept returns of items that are in good condition. Our return policy applies only to products with manufacturer defects. If your item was damaged in shipping, please refer to our Shipping Policy .

Please note: We cannot accept returns of tea in any state , as they are considered a "food item".

- Minor Manufacturer Defects -

If you discover a minor manufacturer defect upon delivery (glaze imperfections, package misprint, etc) of your purchased item, we may issue store gift cards at our discretion as compensation for the issue.

In the event of a major manufacturer defect upon delivery (chips, cracks, open tea packages) we will replace the item(s) at our expense. We may request the defective item to be shipped back to us, but the return shipping cost will be covered by Jesse's Teahouse.

To initiate the process, please email our team at teafriendsupport@jessesteahouse.com and include pictures that clearly showcase the issue.

- Conditions for Refunds or Returns -

Full refunds will include any payment collected by Jesse's Teahouse (order amount, shipping, and tax). Any monetary amount collected by outside entities (customs tax, import fees, etc.) is not included.

Items in good condition (the condition stated in the item description) are not eligible for returns.

Products damaged due to customer misuse or improper care are not eligible for returns.

Returns must be initiated within 30 days of receiving the product.

- Returned Packages -

If the shipment is returned to sender and we are able to confirm the items are undamaged, we are happy to resend the items to you for just the cost of shipping. If you would prefer the shipment to be refunded and the return is made within 90 days of the original shipping date, we can refund the order amount minus the cost of shipping.

Any order returned past 90 days from the original shipping date will be given a store credit minus the cost of shipping.

Please feel free to reach out to our dedicated support team at teafriendsupport@jessesteahouse.com with any questions or concerns regarding your purchase.

Please note: Customer Support hours are M-F 8-4 EST, and emails are answered in the order that they are received.

We appreciate your patience and support!

Note: This return policy is subject to change without notice. Please refer to our website for the most up-to-date information.

Contact - Jesse's Teahouse - Checkout