Jellycat Gentle Giraffe Soother

Effective Date: June 2026

Welcome to The Jelly Corner ! We take great care in packaging every Jellycat to ensure it arrives safely and in the condition described. Please read our shipping policy below before placing your order.

Processing Times

Orders are typically processed within 1–3 business days after payment has been received.

•During new product launches, holidays, or promotional events, processing may take slightly longer.

•Orders are not processed on weekends or public holidays.

Shipping Locations

We proudly ship worldwide .

Orders may be dispatched from one of our fulfillment locations depending on stock availability:

•France

•Canada

•United Kingdom

Your order will always ship from the location that allows for the quickest and most efficient delivery whenever possible.

Shipping Costs

Shipping rates are calculated automatically at checkout based on:

•Destination

•Package size and weight

•Shipping service selected

Any applicable taxes, customs duties, or import fees charged by your country are the responsibility of the buyer.

Estimated Delivery Times

Delivery estimates are provided as a guide only.

France: 2–5 business days

Europe: 3–10 business days

United Kingdom: 5–10 business days

Canada: 3–10 business days

United States: 5–12 business days

Australia & New Zealand: 7–20 business days

Rest of the World: 7–25 business days

Delays caused by customs, weather, postal services, or other circumstances outside our control may extend delivery times.

Tracking

All orders include tracking whenever available.

Once your order has shipped, you’ll receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking updates to appear.

Packaging

Every order is carefully packed to help protect your Jellycat during transit.

We strive to ensure:

•Plush remains clean and protected

•Tags are protected whenever possible

•Secure packaging to minimize movement during shipping

Customs & Import Charges

International customers are responsible for any customs duties, VAT, taxes, brokerage fees, or import charges required by their country.

These fees are not included in our product prices or shipping charges.

Incorrect Addresses

Please ensure your shipping address is correct before completing your purchase.

If an incorrect address is provided:

•We cannot guarantee that the order can be changed once it has been processed.

•If the parcel is returned to us, additional shipping charges will apply before it can be resent.

Lost or Delayed Parcels

Once an order has been handed to the shipping carrier, delivery is outside of our control.

If your parcel appears delayed:

•Check your tracking information.

•Contact the shipping carrier.

•If you still need assistance, contact us and we’ll gladly help investigate.

Damaged Deliveries

If your order arrives damaged:

Contact us within 48 hours of delivery.

•Include clear photographs of:

•The shipping box

•Packaging materials

•Shipping label

•The item

We’ll work with you to find the best possible resolution.

Split Shipments

If your order contains items stored in different fulfillment locations, we may ship them separately at no additional cost to ensure faster delivery.

Rare & Collectible Items

Many products sold by The Jelly Corner are rare, retired, limited edition, or collectible Jellycats.

Minor tag wear, manufacturer variations, or characteristics noted in the product description are not considered defects.

Please read each listing carefully before purchasing.

Contact Us

If you have any questions regarding shipping, we’re happy to help.

The Jelly Corner

📧 [email protected]

🌐 www.thejellycorner.com

Thank you for supporting The Jelly Corner —we appreciate every order and look forward to helping you grow your Jellycat collection!

Contact - The Jelly Corner - Checkout

Effective Date: July 1, 2026

Welcome to The Jelly Corner . We specialize in authentic, rare, retired, collectible, and custom Jellycat plush. As many of our products are limited edition or one-of-a-kind collectibles, please read our Refund & Returns Policy carefully before making a purchase.

Returns

European Union Customers

If you are purchasing as a consumer within the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order under the Consumer Rights Directive (Directive 2011/83/EU) .

To exercise your right of withdrawal, you must notify us within the 14-day period by contacting us at:

Email: [email protected]

Once your return request has been approved, the item must be shipped back within 14 days of notifying us.

Returned items must:

•Be unused and in the same condition as received.

•Include all original tags, labels, packaging, and accessories.

•Be free from damage, odors, stains, pet hair, or alterations.

•Be securely packaged for return shipping.

Unless the item is faulty, damaged, or incorrectly supplied, return shipping costs are the responsibility of the customer.

Refunds will be processed within 14 days of receiving the returned goods or receiving proof that they have been shipped back, whichever occurs first.

United Kingdom Customers

If you are purchasing as a consumer in the United Kingdom, you have similar cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 .

You may cancel your order within 14 calendar days of receiving your goods.

Returned items must meet the same conditions listed above. Refunds will be issued to the original payment method after the returned item has been inspected.

Customers are responsible for return shipping unless the item is faulty or we made an error with the order.

Customers Outside the European Union & United Kingdom

For customers located outside the European Union and the United Kingdom, returns may be accepted at The Jelly Corner’s sole discretion within 14 days of the delivery date for eligible items.

Approved returns are eligible for store credit only . The value of the store credit will be the purchase price of the returned item, less any customs duties, import fees, taxes, brokerage fees, shipping charges, or other costs incurred by The Jelly Corner as a result of the return .

To be eligible for a return, items must be:

•Unused and in their original condition.

•Returned with all original tags, labels, and packaging intact.

•Free from damage, odors, stains, or alterations.

Customers are responsible for all return shipping costs unless the item was received damaged, defective, or we shipped the incorrect item.

Non-Returnable Items

The following items cannot be returned or refunded unless required by applicable law:

•Custom-made or personalized items

•Commissioned plush or custom creations

•Made-to-order products

•Gift cards

•Digital products or downloadable content

•Items marked as Final Sale

•Products that have been used, washed, altered, or damaged after delivery

Custom Items

All custom-made and personalized items are Final Sale .

Because these products are created specifically for each customer, they cannot be cancelled, returned, exchanged, or refunded once production has begun, except where required by law or if the item arrives damaged or defective.

This exclusion is permitted under Article 16(c) of Directive 2011/83/EU , which exempts goods made to the consumer’s specifications or clearly personalized from the standard 14-day withdrawal right. Similar exemptions apply under the UK Consumer Contracts Regulations 2013 .

Damaged, Incorrect or Defective Items

Please inspect your order immediately upon delivery.

If your item arrives:

•Damaged during shipping

•Defective

•Incorrect

•Missing parts

please contact us within 48 hours of delivery.

Include:

•Your order number

•A description of the issue

•Clear photographs of the item, packaging, and shipping label

We will work with you to provide an appropriate resolution, which may include a replacement, repair, store credit, or refund where applicable.

Authenticity & Condition

Many of our products are retired, vintage, or collectible plush.

Each listing includes a detailed description and photographs showing the item’s condition.

Minor wear consistent with age or use—including tag fading, slight fabric variation, or collector wear—is considered part of the item’s disclosed condition and is not considered a manufacturing defect.

Exchanges

We do not offer direct exchanges.

If you wish to purchase another item, please complete a new order after your return has been approved (where applicable).

Refund Method

Approved refunds will be issued to the original payment method used for purchase.

Original shipping charges are non-refundable unless required by law or if the return results from our error.

Any customs duties, import taxes, VAT, brokerage fees, or similar charges paid by the customer are non-refundable.

Refused Deliveries

Orders refused by the customer or returned due to an incorrect shipping address provided by the customer may be subject to:

•Return shipping charges

•Original shipping costs

•Customs charges incurred

•Restocking fees where permitted by law

Any remaining balance will be refunded once the package has been returned to us.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

The Jelly Corner

Email: [email protected]

Contact - The Jelly Corner - Checkout