Jasper

All orders are packaged with ample packaging materials to ensure your books arrive in perfect condition. We use sustainable packaging options with all books are throroughly wrapped in corrugated cardboard or biodegradable bubble wrap, and then placed inside a cardboard book mailer. We aim to ship orders for in-stock books within 5 working days of order placement, unless otherwise stated. Please n ote that orders containing pre-order titles will be held for shipping until all books are available

Mainland UK orders ship by DPD Local Next Day service or Royal Mail Tracked 48. Orders to Northern Ireland and the Highlands are by Royal Mail Tracked 48. International orders are shipped by Royal Mail International Tracked or Signed services depending on country availability. Larger international orders are sometimes shipped by courier. International transit times vary greatly but typically books take 14-21 days to arrive, but sometimes longer as delays vary from order to order, country to country. These delays are beyond our control, and please bear this in mind before ordering.Sending parcels to EU countries since July 2021 has become a challenging environment for non-EU businesses. As always we endeavour to minimise customers duty and tax burden upon arrival in their country, but all customs charges and taxes levied by customs authorities must be borne by the recipient. On a positive note, we are now offering a subsidised pre-paid duty service to customers in France, Germany, Ireland and Netherlands at no extra cost. Whilst not guaranteed, most shipments to these countries should carry any duty or tax charges.

Shipping costs are for packed weight of books. Please note we make a yearly loss on shipping once we consider the ample packaging materials which we use! See our latest shipping charges (updated Sept 2024) here:

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return and refund. To be eligible for a return, your item must be in the same condition that you received it. Books that are sent sealed, cannot be returned unsealed and opened. Please check the videos we provide of the book's content before purchase if unsure about the suitability of a book.To start a return, you can contact us at photobookstore@gmail.com . Items sent back to us without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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