Jacob | RX

U.S. Shipping

We offer Standard Shipping (4–6 Days)* for $5.99.

For faster delivery, Express Shipping (2–4 Days)* is available for $12.99.

Enjoy free standard shipping on all U.S. orders over $75, and free express shipping on orders over $150.

Please note:

•Once your order is placed, please allow 24–48 hours for processing.

•Orders placed over the weekend will begin processing the following Monday (or next business day).

•Prescription eyewear requires 8-15 business days for processing.

•Transit times may vary based on your location.

*All delivery estimates are in business days. Weekends and holidays are not counted.

International Shipping

We offer international shipping to select countries worldwide. Delivery times, rates, and available services may vary depending on your location and the shipping option you choose. All shipments include tracking for peace of mind.

For full details on shipping costs, estimated delivery times, customs, duties, and taxes, please see our International Shipping Policy .

We accept returns within 45 days of delivery for all products as long as items are unworn, unused, and in their original condition and packaging.

Customers may choose either:

Refund to the original payment method (return fee applies), or

Store credit , which processes fastest and waives the return fee.

Return Fees

A $6.99 return fee applies for all mail-in returns and Happy Returns drop-offs. This fee is waived when you choose store credit .

Return Requirements

•Items must be in original condition and include all packaging, cases, and inserts.

Shipping charges and Green Shipping Protection fees are non-refundable .

•Returns must be shipped or dropped off within 30 days to remain eligible.

Final Sale items cannot be returned or exchanged.

Important: Some items require special handling. Prescription orders, Degree Seven styles, Free Mystery Pair gifts, and BOGO sale items must be returned by mail and cannot be accepted at Happy Returns Bar locations .

International Returns:

•Customers are responsible for return shipping, and a return label will not be provided.

When returning a product to the U.S., please follow these steps to avoid additional duty charges:

Customs Documentation:

Ensure your customs paperwork clearly states:

“U.S. GOODS RETURNED – no change in value or condition, HTS 9801.00.10.”

Proof of Original Shipment:

Include your original order invoice or airway bill as proof that the product was originally shipped from the U.S.

Following these steps helps ensure customs recognizes your package as a return, preventing you from being charged import duties again.