Jack Pyke Canvas Boot Bag Green

Welcome to our shipping page where you can find further information on our delivery methods.

Shipping Options, Destinations & Terms:

Deliveries in the UK mainland will be FREE OF CHARGE on orders over £35 UNDER OUR STANDARD SERVICE.

Further Shipping Charges will calculate at checkout according to destination.

UK STANDARD DELIVERY: Delivery time is usually 3 to 5 working days

EUROPE STANDARD DELIVERY: Delivery time is usually 5 to 7 working days

Rest of World

INTERNATIONAL TRACKED: Delivery time is usually 7 to 10 working days

DELIVERY DESTINATIONS

We currently ship to:

Andorra, Australia, Austria, Azerbaijan, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Canada, Chile, Croatia, Cyrus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Latvia, Liechtenstein, Luxembourg, Malta, Mexico, Moldova, Monaco, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, San Marino, Serbia & Montenegro, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States and the Vatican.

International Taxes & Custom Charges

International customers may be required to pay sales tax, duty and/or customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on country-to-country shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. As we are not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

Please keep in mind international delays should occur due to customs checks delays, there is nothing we could do to influence on this, as is subject of international laws.

Additional Information:

Delivery prices are automatically calculated at the checkout page when the delivery destination is selected. Orders will be shipped to your mentioned billing address.

We are unable to change the delivery address once the item has been despatched.

During sales, we’re busier than usual - please allow a little bit more time.

We do not ship to PO boxes.

If you have any issues with delivery, please contact us at sales@johnfreya.com

Contact - John Freya London | Finest Hunting Shooting Equipment & Clothing - Checkout

Understanding Our Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at sales@johnfreya.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To return your product, you should mail your product to:John Freya, 18 Ferraro Close Hounslow London TW5 0UL United Kingdom.You can always contact us for any return question at sales@johnfreya.com

Mobile: 0044 7948367266

Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable itemsCertain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Overview of Our Return & Refund Policy

At the heart of our customer service is a well-defined Return & Refund Policy. We understand that sometimes, a purchase may not meet your expectations, and that's perfectly okay. Therefore, we encourage customers to review our policy to ensure they are informed before making a purchase. Our primary goal is to enhance customer satisfaction, and we achieve this by being transparent about the return process. Our policy outlines timelines, eligible products, and the steps needed to initiate a return, so you can shop with confidence.

How to Process Returns

Returning an item is straightforward, but it's essential to follow the right steps to ensure a smooth process. First, check whether your product is eligible for return, as some items may be excluded from our policy. If your item qualifies, contact our support team for a return authorization. Make sure to package the item securely to avoid any damage during shipping. The faster you act, the quicker you'll receive your refund or replacement, so don’t wait too long!

Refund Timelines and Conditions

Once we receive your returned item, we understand that the waiting period for your refund can be a concern. Generally, refunds are processed within a few business days upon receiving the return. However, it may take additional time for the funds to appear in your account due to various banking processes. If your return meets all conditions stipulated in our Return & Refund Policy, you can expect a hassle-free experience. It’s all about making sure you’re satisfied with your purchase, so feel free to reach out if you have any questions.

Contact - John Freya London | Finest Hunting Shooting Equipment & Clothing - Checkout