Izza Marble Table Lamp

Where can we deliver the package to? We ship in Australia & USA How much is shipping? We offer free shipping in Australia and USA What are the shipping times? We dispatch orders between Monday and Friday. It takes around 1 to 5 business days (excluding weekends and holidays) for the order to get dispatched after receiving your order confirmation email.

After your order has been processed, it takes around 3 to 10 business days for the item to be delivered. There can be delays beyond our control such as customs and postal service delays or an increase of gift parcels being shipped during the holidays may cause delays which might take up to 21 business days for shipment.

For more information, please refer to our Shipping Policy (https://elenorra.com/pages/shipping-policy)

Contact - Elenorra - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, only items that arrive damaged, d efective, or differ significantly from the product description are eligible for a refund.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@elenorra.com. Items sent back to us without first requesting a return will not be accepted.

If you have any questions or comments about the return policy, please feel free to contact our customer service team. We will be happy to help you and strive to resolve any issues quickly and efficiently. Please send the package via courier and provide us with the tracking number. Standard address for returns (if confirmed by Customer Support after receiving your proof of purchase).

Please contact us for more information: info@elenorra.com

In the event of the return process (if applicable), the Seller shall return to the Consumer all payments received from him, excluding the costs of delivering the goods, without delay, and in every case no later than 10 business days from the day on which the Seller received a refund package. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

The payments you have made, excluding the costs of delivery of the goods as indicated in the terms and conditions, will be returned to you without delay, however, no later than within 10 business days from the day we receive your return package. The Seller will make the refund using the same methods of payment that were used by the Consumer in the original transaction unless the Consumer agrees to a different solution. In any case, the Consumer will not incur any fees in connection with this refund.

Contact - Elenorra - Checkout