Itzy Pal™ Plush + Teether

Order Processing

All in-stock items are shipped within 1-3 business days (Monday - Friday). Shipping time may increase during sales periods. You will be emailed a tracking notification email once your order has shipped, and you will be notified of any delay. Currently, orders are only shipped within Canada.

As all orders will enter sorting, packing, and shipping procedures as soon as they are placed, any cancellation of order must be submitted via phone or email within []hours after placing the order. If the order is eligible for cancellation, a notification email will be sent to confirm the cancellation.

We reserve the right to cancel any orders resulting from unauthorized use, alteration, or misuse of discount eligibility.

Shipping

Before we ship your order, we make sure each item is in perfect condition. We carefully pack everything with extra care to protect it as best as we can. Your satisfaction means a lot to us, and we do our best to make sure your package arrives safely and beautifully.

Pick-up and Free Delivery in Great Toronto Area

We currently provide local pick-up and delivery services within the Greater Toronto Area (GTA).

A. Local Pick-Up

You may choose to pick up your order at any of our three designated pick-up locations, by appointment only:

MK: 14th&McCowan (Deib Crescent)

NY: Yonge & Finch (near Finch TTC Station)

VH: Keele & Major Mackenzie (near Jack Pine Park)

After placing your order, please wait for our confirmation and schedule an appointment before coming to collect your items.

B. Local Delivery

Free delivery is available within the GTA on all orders over $69 CAD, after discounts and before taxes.

Deliveries are typically fulfilled within [1–3] business days. We will contact you to confirm the delivery date and time.

Shipping within Canada

Free Standard Shipping is available on eligible orders to to most addresses within Canada, on orders over $99 CAD, after discounts and before taxes.

If there are any issues with your order availability or shipping delay, we will contact you by phone or via email within 48 hours after the order is placed. Once your purchase has been shipped, you will be e-mailed a tracking number to check the status of your order. Please do not hesitate to contact us if you have any questions.

Notes:

•-Free Shipping excludes oversized items such as: Springbuds.

•-Free shipping does not apply to returns, exchanges, or any previous orders.

•-Free Shipping may be modified or terminated at any time without prior notice.

Flat shipping rate of $9 CAD on orders that are not eligible for free shipping.

Our delivery partner will attempt to deliver your order once. If delivery is unsuccessful, a delivery notice will be left at your door. Packages will be held at the carrier’s warehouse for 3–7 business days before being returned to us. If re-delivery is required, extra delivery fees may be charged.

Exception

We are sorry that some areas of the country are excluded from our Free Shipping policy. These exception areas include: Prince Edward Island, Yukon, Northwest Territories, Nunavut & the following postal codes:

British Columbia

V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V0T, V1J, V1G, V0N, V0B, V0K

Manitoba

R0B, R8N, R8A, R9A, R0L

Alberta

T0H, T8S, T0G, T0A, T0P, T0J

Saskatchewan

S0M, S0J, S9X, S0P, S0L, S0N, S4H, S0C, S4A, S0G

Quebec

G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G4T, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T, J0H, G0A

Ontario

P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T, K0C, N0L

Newfoundland & Labrador

A0P, A0R, A2V, A0K, A0A, A0H, A0E, A0C, A2H

Nova Scotia

B0E, B0S

Contact - Baby Uni - Checkout

At this website, we want you to shop with confidence. We truly strive to provide you with high-quality products, and if for any reason you’re not completely satisfied, we’re here to help.

14-Day Return Window

We offer a 14-day return policy for eligible products within Canada. If you change your mind, we’re happy to arrange an exchange or refund for any regularly priced item.

Conditions for Returns

To ensure a smooth process:

•-Returned items must be unopened.

•-Returned items must be in original packaging.

•-Returned items must be unused.

Shipping & Handling

•-Please note that original shipping fees are non-refundable. Even if your order qualified for free shipping, we still cover courier costs on our end, so those charges will be deducted from your refund.

•-All return shipping costs are at your responsibility.

•-Refused shipments or uncollected packages at pick-up stations will be treated as returns, and return shipping fees will apply.

Third-Party Payment Processing Fees

For payments made through PayPal, Alipay, WeChat Pay, or similar services, these providers charge a refund processing fee (usually around 3% of the total). This fee is deducted directly by the payment service and will therefore be deducted from your refund.

Non-Returnable Items

Some products are final sale and cannot be returned or exchanged, including:

•-Sale or clearance items,

•-Gift cards,

•-Perishable goods (e.g., food and beverages),

•-Any items marked as non-returnable at the time of purchase.

Damaged/Defective Items

Any claims regarding damaged/defective items or discrepancies in the order must be submitted in writing to our email within [48] hours of receipt of goods.

How to Start a Return

We want the return process to be as simple as possible:

•1. Email us at contact@babyuni.ca with your order number, the item(s) you wish to return, and the reason for the return. Please also include

•2. Our team will review your request and provide you with return instructions.

•3. Carefully pack your item(s) in the original packaging (if possible) and ship them to the address provided.

•4. Once we receive and inspect your return, we’ll notify you by email about the approval or adjustment of your refund/exchange.

Contact - Baby Uni - Checkout