Iridium GO! exec® Fixed Installation Kit

We offer a variety of shipping options and pride ourselves on personal customer service, why not give us a call on +44 (0)1202 801290 to discuss your requirements.

Please Note: We are currently unable to offer a next day delivery service to locations in Northern Ireland, the Highlands and islands or other remote locations. If you are based in one of these locations we will usually deliver your goods within two business days. If you require an exact delivery date please contact us before placing your order.

Delivery Type

Order By

Delivery Option at Checkout

Next Day Delivery (UK) | DPD*

15:00 GMT

DPD - End of next working day

Next Day Delivery (UK) | Royal Mail*

15:00 GMT

FedEx - by end of next working day

Next Day AM Delivery (UK) | DPD*

15:00 GMT

DPD - 12pm Next Working Day orDPD - 10.30am Next Working Day

International Delivery | FedEx

15:00 GMT

FedEx International Priority

Same Day Delivery (UK)*

Dependent onlocation

By calling us on 01202 801290

*We can not offer next day delivery to some UK addresses - please check the DPD, FedEx or Royal Mail website for areas that are not included or contact us for details.

ADDITIONAL INFORMATION

Products that are not available for next day delivery service will have the phrase 'Please allow 5 days for delivery' underneath the price on their product page or be stated as a backorder duing the checkout process.

A signature is requested on delivery for all next day deliveries. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery two more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.

Royal Mail First Class and Recorded options are available on orders that contain only SIM cards and airtime.

International customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.

If you are unsure about any of our shipping options before placing an order please call us on +44 (0)1202 801290

RETURNS WITHIN THE UK, WITHIN 30 DAYS FROM PURCHASE DATE

You can return the item to us free of charge for a full refund so long as the product is not included in our Exceptions category below.

Rental Returns

Returns of rental products must be within two days after the rental period has come to an end.

CREATE YOUR FREE UK RETURN LABEL

•Create and print your DPD return label and drop off at your local drop-off point.

•Use your invoice or order number as the reference on the DPD form.

•Your return will be processed within 7 days of us receiving the returned item back to our warehouse.

Create your free UK return label

Returns outside the UK, within 30 days from purchase date

You can return the item to us at your own cost for a full refund so long as the product is not included in our Exceptions category below. Please ensure you use a tracked service which requires a signature on delivery such as FedEx or DHL.

Returns more than 30 days after purchase date

After 30 days from the date you bought your product you are not legally entitled to a full refund and refunds will be at GTC's discretion. Please contact us before returning any items.

Returning faulty items

Any item being sent back will need to be accompanied by an RMA form. You can submit an RMA request on gtc.rmaportal.com. We reserve the right to return any items sent back to the sender’s address that does not have an accompanying RMA form.

Please note:

•We will not be able to offer an exchange or a free of charge repair where the faults are not covered by the manufacturer's warranty (for example accidental damage and moisture damage). In most cases accidental damage can be repaired but there will be a charge to do this, as accidental damage is not covered by the warranty, if you wish us to, we will gladly arrange a repair for you.

•The right to return faulty goods applies to the goods only and will not entitle you to terminate your network contract (where applicable) with your network provider.

•Faulty items are eligible for free returns.

Create and print your return label

CONDITION OF RETURNED ITEMS

Items must be returned in their original condition, unused. Packaging must be intact and any included accessories must also be returned to be eligible for refund.

Refund processing times

We aim to refund you within 7 days of receiving the returned item back to our warehouse.

Exceptions

New Contract and SIM-only connections

Please note that when you ask us to activate your SIM card you are agreeing that we can start your network services before the end of the cancellation period. If you then cancel your contract, we may charge you for the line rental and other network services you used before cancellation, together with any charges due for the remainder of the minimum contract term you agreed to.

Prepay and top-up voucher purchases

Please note that by requesting a top-up for your SIM card you are agreeing that we can start providing your network services before the end of the cancellation period and that by doing so, you lose your right to cancel your purchase of the top-up voucher. However, you still retain the right to cancel your contract for the purchase of any associated prepay device. Where a refund is requested for prepay hardware and airtime bundles, the refund will only be given in respect of the price paid for the hardware and cannot be provided for any airtime and you should retain your SIM card to use any airtime purchased with the goods.

Faulty/Blacklisted and SIM Locked Equipment

If after receiving your SIM card from us you discover that your equipment is faulty, blacklisted or has been SIM locked by another provider we cannot offer a refund for your airtime unless you have not yet requested activation of your SIM. It is your responsibility to check that your equipment is fully functioning and not SIM locked before you buy airtime from us and ask us to activate it.Our returns policies do not affect your statutory rights.