Intex Pull-Out Inflatable Sofa Bed - Read Description

Last updated: 19 June 2026

This policy explains how and when we dispatch and deliver orders placed on https://prsavers.co.uk . For returns, please see our Returns & Refunds Policy.

Sold by: PRSAVERS — PR SAVERS LTD (company number 15005870)Contact: admin@prsavers.co.uk

1. Where we deliver

We currently deliver to all addresses within the United Kingdom.

We do not currently ship outside the UK. If that changes, we will update this page.

2. Dispatch / processing times

•We aim to dispatch orders within one working day of receiving cleared payment — usually the next working day.

•Orders placed on weekends or bank holidays are processed on the next working day.

•During busy periods (for example sales or holidays) dispatch may take a little longer; we will let you know if there is a significant delay.

3. Carriers and delivery estimates

We send orders using Royal Mail. The service used may depend on the size, weight and value of your order.

Service

Estimated delivery time

Price

Royal Mail (standard)

2–3 working days after dispatch

Shown at checkout

Any other delivery options we offer, and their prices, are shown at checkout before you pay.

Delivery estimates are from the date of dispatch, not the date you order, and are estimates only — they are not guaranteed unless stated.

4. Shipping rates

•Delivery charges are calculated and shown at checkout before you pay, based on your basket and delivery address.

5. Tracking your order

•Where a tracked Royal Mail service is used, we will email you a tracking number and link once your order has been dispatched. Some lower-cost services may not include tracking.

•Please allow a little time after dispatch for tracking information to update.

6. Delayed or lost parcels

•If your parcel has not arrived within the estimated delivery window, please first check any tracking link and with your household or neighbours, and check for a "we missed you" card.

•If it still has not arrived, contact us at admin@prsavers.co.uk with your order number and we will investigate with the carrier.

•We cannot usually treat an item as lost until the carrier's stated timeframe has passed (this varies by carrier and service). Once an item is confirmed lost, we will arrange a replacement or full refund.

7. Wrong, damaged or faulty items

•If your order arrives damaged, faulty, or is not what you ordered, please contact us at admin@prsavers.co.uk within a reasonable time (ideally within 48 hours of delivery for transit damage), with your order number and photos where possible.

•We will put it right — by arranging a replacement, repair or refund — in line with your rights under the Consumer Rights Act 2015. See our Returns & Refunds Policy. We will cover return postage for wrong, damaged or faulty items.

8. Incorrect address, undeliverable or returned parcels

•Please double-check your delivery address at checkout. We cannot be responsible for delays or non-delivery caused by an incorrect or incomplete address.

•If a parcel is returned to us as undeliverable (for example, because it was not collected from a depot, or the address was wrong), we will contact you. We can re-send it (a further delivery charge may apply for re-sending due to an incorrect address or failure to collect) or refund the cost of the goods, less any non-recoverable original delivery cost.

9. Multiple-item orders

Where an order contains several items, we may occasionally send them in separate parcels or on different days. We will let you know if this is the case.

10. Contact us

PRSAVERS — PR SAVERS LTD (company number 15005870)Email: admin@prsavers.co.ukRegistered address: Pegasus House, Battersea Road, Stockport, England, SK4 3EA

Contact - PR savers - Checkout

Last updated: 19 June 2026

This policy explains your rights to cancel an order, return goods, and obtain a refund when you buy from PRSAVERS ( https://prsavers.co.uk ). It applies to consumer purchases made online (distance selling). Nothing in this policy affects your statutory rights.

Who we are: PR SAVERS LTD ("we", "us", "our"), trading as PRSAVERS — a private limited company registered in England and Wales (company number 15005870), registered office Pegasus House, Battersea Road, Stockport, England, SK4 3EA.

Contact for all returns: admin@prsavers.co.uk

A note on our products

We sell new-other (new, but not in original retail packaging or otherwise not sold as brand-new boxed) and used / second-hand goods across many categories. The condition of each item is described on its product page. Please read the condition description carefully before ordering. For used items, "satisfactory quality" under the Consumer Rights Act 2015 is judged against the description and the price paid — so the stated condition forms part of what you are agreeing to buy.

1. Your right to cancel (14-day cooling-off period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel most online orders within 14 days without giving a reason.

•The cancellation period ends 14 days after the day you (or someone you nominate) receive the goods. Where an order is delivered in multiple parcels, the period runs from the day you receive the last parcel.

•To meet the deadline, you only need to tell us you wish to cancel before the 14 days are up (see Section 3).

•In addition to your statutory 14-day cancellation right, we offer a 30-day return window for change-of-mind returns, measured from the day you receive your order.

After you cancel

•Once you have told us you are cancelling, you must send the goods back without undue delay and in any event within 14 days of telling us.

•You are responsible for the cost of return postage for change-of-mind cancellations (see Section 6).

•You may handle the goods only as you would in a shop to check their nature, characteristics and function. If their value is reduced because you used or handled them more than that, we may deduct an amount from your refund to reflect the loss in value.

2. Condition of returned goods

To return goods (whether under the 14-day cancellation right or our 30-day goodwill window), items must be returned in the same condition in which they were sent. Please ensure that:

•The item is complete, with all parts, accessories, manuals and any "free" items included;

•Any seals are intact where the item was supplied sealed (see exclusions in Section 5);

•The item is packaged carefully so it is not damaged in transit. Please reuse the original packaging where possible.

We recommend including a note with your order number inside the parcel.

3. How to start a return

Email us at admin@prsavers.co.uk with your order number, the item(s) you wish to return, and whether the return is a change of mind or because the item is faulty / not as described.

•We will reply with return instructions and the return address.

•Send the goods back following those instructions, keeping your proof of postage.

You may, if you prefer, use the model cancellation form available from the legislation, but you do not have to — a clear email is enough.

4. Refunds: method and timing

•We will refund the price you paid for the returned goods using the same payment method you used to place the order (card via Shopify Payments, or PayPal), unless we agree otherwise. You will not pay any fee for the refund.

•For a cancellation under the 14-day right, we will also refund the standard (least expensive) delivery cost we charged. If you chose a more expensive delivery option, we only refund the standard rate.

•We will process your refund without undue delay, and within 14 days of:

•the day we receive the goods back; or

•the day you provide evidence that you have sent the goods back (for example, a proof of postage),

whichever is the earlier.

•For change-of-mind returns we may withhold the refund until we have received the goods or received proof that they have been sent back.

5. Items that may be excluded from the 14-day cancellation right

The law allows certain goods to be excluded from the cooling-off cancellation right. Where lawful, the following may not be eligible for a change-of-mind return:

Sealed health, hygiene or personal-care items (for example certain health & beauty products, grooming items, earphones/earbuds) that have been unsealed after delivery, where return is not appropriate for hygiene reasons;

Perishable goods or goods liable to deteriorate or expire quickly (for example certain food or consumable items);

•Goods that have been made to your specification or personalised;

•Sealed audio, video or software where the seal has been broken, to the extent the law permits.

These exclusions apply only to the change-of-mind cancellation right. They do not apply if the item is faulty, not as described, or otherwise not of satisfactory quality — see Section 6.

6. Return postage costs

Change-of-mind returns (14-day cancellation or our 30-day window): you pay the cost of returning the goods. We recommend a tracked service, as the goods remain your responsibility until they reach us.

Faulty, damaged, or not-as-described goods: we cover reasonable return postage costs — email us first at admin@prsavers.co.uk and we will refund your return postage or provide a prepaid label.

We recommend using a tracked or signed-for service and keeping your proof of postage, as you are responsible for the goods until they reach us.

7. Faulty or not-as-described goods (Consumer Rights Act 2015)

Separately from the cooling-off period, the Consumer Rights Act 2015 gives you rights if goods are faulty or not as we described them. Goods must be:

As described (including the stated condition for new-other and used items);

Fit for purpose; and

Of satisfactory quality (judged, for used goods, against the description and the price paid).

If goods do not meet these standards:

30-day right to reject: within 30 days of receiving the goods you can reject them and claim a full refund.

Repair or replacement: after 30 days (and up to 6 months) you can ask us to repair or replace faulty goods. If we cannot, or the repair/replacement fails, you may be entitled to a price reduction or a refund.

First six months: if a fault appears within the first 6 months, it is generally presumed to have been present at the time of delivery, unless we can show otherwise.

To claim, email admin@prsavers.co.uk with your order number and a description (and, if possible, photos) of the fault.

8. Your statutory rights are not affected

Nothing in this policy reduces or limits your legal rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For free, independent advice, contact Citizens Advice (citizensadvice.org.uk).

9. Contact us

PRSAVERS — PR SAVERS LTD (company number 15005870)Email: admin@prsavers.co.ukRegistered address: Pegasus House, Battersea Road, Stockport, England, SK4 3EA

Contact - PR savers - Checkout