Interstellar

Q: How long does shipping take?

A:

For domestic orders to the contiguous lower 48 states, delivery may take anywhere from 2-14 business days via USPS Media Mail.For international orders, delivery depends on customs clearance and local delivery schedules, and we are unable to guarantee and exact timeframe for delivery. For example, shipping via USPS First Class International can take anywhere from 2 weeks to over a month due to customs clearances.Customers in Asia and Australia typically will have the longest wait times for their orders to arrive.To ensure quicker shipping times, consider upgrading your shipping service to an expedited option.

Q: Where is my order? Has my order shipped?

A:

You may check the status of your order by logging into your Light in the Attic customer account and navigating to Order History. If you did not create an account, please check your email or texts for your order confirmation, and follow the link to see your order's current status.We ship orders in full once all items are in stock. In stock orders will be processed and shipped within 48 business hours (Monday through Friday 9am-5pm PST, excluding holidays).You will receive an automated shipping confirmation email with tracking once your order ships. Tracking can also be checked in your account's order history.If you want your items to ship as soon as they are available, please place separate orders for items with different preorder dates.Please note, preorder dates are formatted YYYY/MM/DD, showing year first, then month, then day.

Q: Where's my tracking number?

A:

You will receive an automated shipping confirmation email or text with tracking once your order ships. Please check your spam folder if you don't see it in your inbox.You can also find your tracking number in the order history section of your Light in the Attic customer account.

Q: Why hasn't the in stock part of my order shipped yet?

A:

We ship orders in full once all items are in stock. If you want your items to ship as soon as they are available, please place separate orders for items with different preorder dates.Orders take about 2 business days to be dispatched from our warehouse, as long as all items are in stock at the time that the order is placed.You will receive an automated shipping confirmation email or text with tracking once your order ships. Tracking can also be checked in your account's order history.Please note, preorder dates are formatted YYYY/MM/DD, showing year first, then month, then day.

Q: Why is the preorder date for my item so far out?

A:

In addition to the global supply chain backlog, we are challenged by capacity constraints with vinyl manufacturing. In addition, many of the titles we offer are non-LITA titles from our distributed labels, and each vendor may experience its own delays and changes to shipping timelines. We appreciate your patience.We will keep you updated of any changes to your order's release date via email if you choose to place an order. Please be sure to check your spam folder.Please note, preorder dates are formatted YYYY/MM/DD, showing year first, then month, then day.

Q: The preorder date for my item has passed and my order still hasn't shipped.

A:

Thank you for your extended patience! Unfortunately, all products are subject to delays and date changes. If you have not received an email from us with a new preorder date for your item, please reach out to Light in the Attic Customer Support. Please be sure to check your spam folder.Due to the volume of orders we receive, we cannot accommodate requests to split orders into separate shipments once they have been placed.Please note, preorder dates are formatted YYYY/MM/DD, showing year first, then month, then day.

Q: I live in Seattle/San Diego, can I pick up my order?

A:

As much as we'd love to reduce our carbon footprint, order pickup is unfortunately not possible at this time. Our brick-and-mortar store in the KEXP Gathering Space is a separate entity from our online store, and our fulfillment warehouse in San Diego does not allow in-person pickup.

Q: Can you ship my record outside of the sleeve to prevent split seams?

A:

Unfortunately, we are unable to accommodate special shipping requests, as we fulfill orders from a remote warehouse with a separate team. Thank you for your understanding and support.

INTERNATIONAL SHIPPING

Q: Do you ship outside the US?

A:

We ship items all over the world! Please proceed through checkout to check the shipping rates for your specific country. Please note: we are unable to anticipate whether you will be charged duties or taxes upon delivery.

Q: How much is shipping to where I live? Why is international shipping so expensive?

A:

International shipping rates vary based on the destination country, the order's total value, and the weight of your order's contents.Please be aware that Light in the Attic is not responsible for customs/duty charges upon arrival, and we cannot ship orders as gifts.For an accurate shipping estimate for your order, please proceed through the checkout process until you reach the shipping options section. This will allow you to see quotes for each available shipping method.If you no longer wish to proceed, please navigate back to the Cart and remove the items to be sure the order is not accidentally placed.

Q: Why does my tracking say my package is still in the US?

A:

The USPS unfortunately doesn't show tracking once inside the destination country for international shipments, and will only update once the package has been marked delivered. We apologize for the inconvenience!

Q: It has been over a month and my package has still not arrived.

A:

The USPS unfortunately doesn't show tracking once inside the destination country, and will only update once it has been marked delivered.

We have seen some international packages take up to 2 months to arrive at their final destination. Please keep an eye out for the package.

We would also suggest visiting your local post office in case they are holding the package there for you.

We sincerely apologize for the delay and appreciate your understanding.

Contact - Light in the Attic - Checkout

All sales are final on orders. Returns and replacements are not approved unless your item is received with a manufacturing defect that affects playback. Merch items are also not eligible for return or exchange.

Contact - Light in the Attic - Checkout