INIA Microcurrent Sculpting Duo

At INIA, we are dedicated to delivering our home beauty and personal care devices efficiently and reliably to our customers.

Shipping countries

United States

Unable to deliver to Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces of the Americas, Armed Forces of Europe, Armed Forces of the Pacific.

Shipping Fees and Times

Economy Shipping: Free Shipping 3-5 business days.

Standard Shipping: USD$7.9 2-4 business days.

Express Shipping: USD$12.9 1-2 business days.

Please note these shipping options can be selected during checkout.

Shipping Confirmation and Tracking

•Order Confirmation: Once your order is placed, you will receive an email confirmation. Please allow 1-2 business days for order processing.

•Shipping Confirmation: You will receive a second email with a tracking number once your order has been shipped.

•Delivery Status: You can track your order or view your account for delivery status updates.

Customs, Duties, and Taxes

Local taxes and import duties are not included in our shipping fees and may apply in certain countries. The responsibility for all customs duties and taxes lies with the buyer or recipient of the shipment. We recommend verifying any potential charges with your country's customs office before placing an order.

Return Shipping Costs

Costs associated with return shipping for non-defective returns must be borne by the customer, as detailed in our Return and Refund Policy.

Additional Information

INIA is not liable for shipping or delivery delays caused by external factors, including but not limited to natural events or logistical delays. We strive to ensure timely delivery but cannot be held responsible for circumstances beyond our control.

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INIA’s 90-Day Money-Back Guarantee

At INIA, ensuring our customers' complete satisfaction with their purchase of our home-use beauty devices is paramount. If you are not satisfied with your product or the results within 90 days of your purchase from our official website, you are eligible to return the product for a full refund.

To ensure a proper application of the return policy, we recommend using the product for at least one month before initiating a return, as per the advised usage state, to observe its effectiveness. Most users should notice a significant reduction in hair growth after about a month of consistent use. Please be aware that individual results may vary due to different skin and hair types.

Requirements for Return

Return Initiation: To request a return and refund, please provide the necessary information about the return.

Products must be returned with all original packaging and accessories, and without any damage. If there are any special circumstances such as accidental damage to the product, please communicate with our customer service team in advance.

Return Deadline: The return must be requested within 90 days from the date of purchase.

Pre-Approval: Returns require prior approval. Items sent back without prior approval may not be accepted, and you may be responsible for any associated shipping costs.

Non-Acceptable Return Conditions:

•Any product not purchased from INIA's official website. For INIA products purchased through other channels, customer service can be contacted at the original point of sale to handle after-sales service.

•Any product missing parts or with damaged packaging.

•Items with physical damage or clear signs of use.

•Any product that is stained or has foreign odors.

•Orders returned beyond the 90-day return period.

100% Full Refund Criteria:

Products that are faulty or damaged upon arrival.

Products that arrive in the incorrect model or color.

Orders cancelled prior to shipment.

Imposed Fees for Returns

INIA does not charge any additional fees for returns. However, the shipping costs for returning items must be covered by the customer. Typically, these costs vary depending on your region and the shipping carrier used. Economic shipping usually ranges from $6 to $8.

The Return Process:

•Contact Us: Fill out the return form or contact us via email for approval.

•Shipping Label: Upon approval, we provide a return shipping label or information that is needed.

•Send the Package: Return the package as instructed.

•Notification of Receipt: We will process the return within 1-3 business days upon receipt.

•Refund Issuance: Refunds are issued to the original payment method within 10-15 business days, depending on your bank’s processing time.

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