Inflatable Velcra Sticky Wall Interactive Game

Got Inflatables ships commercial-grade inflatables — water slides, bounce houses, pool bars, custom arches, and event inflatables — worldwide from our facilities in Shanghai, China and Washington, USA. Items in stock at our US warehouse are delivered in as little as 5–10 days, most made-to-order items arrive within 25–30 days, and every order includes tracking so you can follow your inflatable from our factory to your door.

Delivery Times

USA stock orders: if your inflatable is confirmed in stock at our Washington, USA warehouse, it is delivered within 5–10 days of purchase.

Order processing: 3–5 business days.

Made-to-order production: approximately 7–15 business days — including items personalized with your logo, colors, or branding. Adding branding does not add production time.

Transit: express delivery (FedEx, UPS) takes approximately 4–7 business days; sea freight for bulky or bulk orders takes longer.

Typical total: most made-to-order items arrive within 20–30 days of shipment date. Large sea-freight shipments and fully custom projects that are designed and built from scratch can take up to 45–60 days.

Shipping Options

Express Shipping: Handled by express companies (FedEx, UPS, etc.), with additional charges calculated at checkout.

Shipping by Sea: For larger or bulk orders. Please contact our support team for more detailed information on sea shipping.

Tracking Information

Once your order has been shipped, you can track it by visiting our Tracking Page . You will also receive a confirmation email with your tracking number.

Shipping Rates

Please visit the checkout page to view the calculated shipping costs for your order. Express shipping is available, and rates will be displayed at checkout.

Customized Orders

Customized items are non-refundable and non-exchangeable. Please review and confirm all dimensions, colors, and customization details before placing your order — our team will confirm your specifications before production begins.

Import Taxes & Duties

Any import taxes or customs duties, where applicable, are the responsibility of the customer. Orders shipped within the United States from our Washington facility do not incur import duties.

Product vs Photo

Due to variations in the manufacturing process and differences in screen calibration, there may be slight differences between the actual product and the photos shown online. Professional photos are taken in studio settings. We recommend checking our Instagram for customer-shared photos of our inflatables in real-world settings.

Returns & Refunds

In-stock items can be returned within 14 days of delivery; custom and made-to-order items are final sale. Please inspect every freight delivery before signing the carrier's receipt — if a shipment arrives damaged, refuse delivery and we will make it right. For full details, including how to start a return, restocking fees, and refund timelines, see our Return & Refund Policy .

Thank you for choosing Got Inflatables! We appreciate your understanding and support.

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At Got Inflatables, every order matters. This Return & Refund Policy explains which items can be returned, who covers return shipping, and when to expect your refund. For production and delivery timelines, see our Shipping Policy .

Quick Overview

In-stock (ready-made) items: returnable within 14 days of delivery.

Custom and made-to-order items: final sale — non-refundable and non-exchangeable.

Changed your mind? Return shipping is covered by the customer, and a 10% restocking fee applies.

Damaged or defective on arrival? We cover return shipping and arrange a replacement or refund.

Refunds: issued to your original payment method within 10 business days of approval.

Who Pays Return Shipping?

Item in good condition (change of mind): if the item is undamaged and you simply no longer want it, the customer is responsible for shipping it back and covering the return shipping cost, and a 10% restocking fee applies to offset freight, material, and labor costs.

Item arrived damaged or defective: Got Inflatables is responsible for the return — we cover return shipping and arrange a replacement or refund.

Delivery Inspection (Freight Shipments)

Our inflatables are dispatched by freight carrier. Please inspect each shipment before signing the carrier's delivery receipt (Bill of Lading / BOL):

Visible damage: refuse delivery and decline to sign (or note the damage on the BOL). We will cover return shipping and arrange a replacement or refund.

Concealed damage: if you signed for the delivery and discover damage after unpacking, report it to support@gotinflatables.com within 5 days of delivery, with photos of the packaging and the item, before using the product. Verified concealed-damage claims are treated as damaged arrivals — we cover the return.

After 5 days: a signed delivery with no damage report within 5 days is considered received in good condition. Any issues discovered later are handled under our quality guarantee below.

Received the wrong item? Contact us right away and we will make it right.

Quality Guarantee (Manufacturing Defects)

Manufacturing defects — such as seam or blower issues — are not transit damage and are covered by our quality guarantee. Contact support and we will arrange repair materials, replacement parts, or a repair/replacement as appropriate.

Custom & Made-to-Order Items

Each custom inflatable is manufactured to the specifications provided by the customer; for this reason, Got Inflatables is unable to accept returns or exchanges on these products. Please review and confirm all dimensions, colors, and customization details prior to placing an order — our team confirms your specifications with you before production begins.

In-Stock Items — 14-Day Returns

Returns on in-stock items may be requested within 14 days of delivery. To qualify, items must be unused, in their original condition, and returned in their original packaging, accompanied by proof of purchase.

How to Start a Return

Contact us. Email support@gotinflatables.com within 14 days of delivery with your order number and the reason for your return. Photos help us resolve damage claims faster.

Receive authorization. Items sent back without an approved return authorization cannot be accepted. Once your return is approved, we will email you the correct return address.

Ship it back. Return shipping is covered per the "Who Pays Return Shipping?" section above.

Refunds

Following receipt and inspection of the returned item, we will confirm whether the return has been approved. Approved refunds are issued to the original payment method within 10 business days. Please note that your financial institution may require additional time to post the credit. Original shipping charges are non-refundable.

Exchanges

To ensure prompt fulfillment, we recommend returning the eligible item and placing a new order for the replacement once the return has been approved.

Non-Returnable Items

Custom and personalized products, sale items, and gift cards are not eligible for return.

European Union — 14-Day Cooling-Off Period

For orders shipped to the European Union, customers may cancel or return an order within 14 days without justification, provided the item is unused, in its original condition and packaging, and accompanied by proof of purchase.

Questions?

Our team is happy to help with any return or refund question — email support@gotinflatables.com or call (505) 666-5004.

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