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Processing TimeWe make it our business to ensure a timely delivery of your order, so we will always aim to dispatch your order within 48 hours pending product availability and credit verification. Please bear in mind that time frames are an estimation and can sometimes take a little longer than expected.

UK Delivery: 2-4 Working DaysOrders delivered within the United Kingdom should arrive at your door within 2-4 days, from Monday to Friday between 9:00am - 5:00pm. Please note, delivery times can vary, but we will always work hard to get your parcel to you as soon as possible.

EU Delivery: 1-4 Working DaysBrowns aims to dispatch all packages to Europe within 1-4 working days after your order has been processed. Deliveries will be made from Monday to Friday between 9:00am - 5:00pm. Please note, sometimes there can be delays due to Customs clearance, which are unfortunately out of our hands.

International Delivery (Non EU): 3-7 Working DaysInternational deliveries have further to travel, so your new pieces may take between 3-7 working days to arrive. Deliveries will be made from Monday to Friday between 9:00am - 5:00pm. Please note, sometimes there can be delays due to Customs clearance, which are unfortunately out of our hands.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn with tags on and in its original packaging. To start a return, you can contact us at [email protected] . We will then provide you with the correct return details.If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at [email protected] .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

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