Inflatable Elephant

Ordering & Delivery

Delivery rates

Australia: flat shipping rate of AUD 12.50

New Zealand: flat shipping rate of AUD 20.00Expected delivery times

State/ Country Metro (working days) / Regional (working days) New South Wales 6 / 7-8 Northern Territory 6 / 7-8 Queensland 6 / 7-8 South Australia 6 / 7-8 Tasmania 7 / 8-9 Victoria 6 / 7-8 Western Australia 4 / 6-7 New Zealand 8 / 10-12 The above time frames are indicative only.

All orders are dispatched from our warehouse located in Western Australia via Australia Post.

In peak times (eg, Christmas, Easter, Public holidays) there may be a delay in goods being delivered.

Large & bulky items (such as Rody’s) may take a little longer to deliver.

Unfortunately, we do not deliver to the following areas: Christmas Island, Norfolk Island, areas in postcodes 0880 and 0881 (Northern Territory) and areas in postcode 4875 (Queensland).

Risk and title in Goods passes to you on the date and time of delivery of the Goods to the delivery address provided in your Order.

If you require items that you have ordered to be re-directed to an address which is not the original order address Baby Sensory Shop may charge you a reasonable fee for doing this.

Payment Methods

Visa, Mastercard

Contact - Baby Sensory AU-NZ - Checkout

Product quality

We want you to be delighted with our products. However, if you are unhappy with the quality or durability of any purchases, please contact us at shop@babysensory.com.au in the first instance. We will do everything possible to resolve the issue. Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return after contacting us, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) o Any item not in its original condition, is damaged or missing parts for reasons not due to our error o Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shop@babysensory.com.au

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@babysensory.com.au

Non-returnable items: Gift cards

Shipping returns You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item of over AUD 100 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Baby Sensory AU-NZ - Checkout