Inflatable 6" Beach Balls

All orders are promptly processed. It is our goal to ship NON-IMPRINTED orders within 5 business days of the order receipt. Shipping is generally via UPS, FedEx, or USPS (WCN's discretion). Customs, duties & brokerage fees are not included and are the customer's responsibility at the time of delivery. Should bulky or excess weight affect the initial location-based calculation of your shipment in any way, you will be contacted for approval prior to shipping. Please allow adequate time for transit and customs clearance when ordering for a particular event. We recommend that you (the customer) be present at the delivery location to sign for and take possession of the shipment directly from the transportation company. We are not responsible for lost, stolen, or pilfered cartons left at unattended locations. If we have your e-mail address, tracking information will be sent the day your package leaves our warehouse. PLEASE NOTE: Timely deliveries of products hinge on UPS, FedEx, or the USPS keeping to their posted shipping schedules. Rarely, but on occasion, deliveries are delayed due to Acts of God, such as poor weather. If an "Act of God" is blamed by the shipping company for a delayed delivery and you miss your required in-hand date, we will allow you to refuse the order (for that reason only) and offer a refund for the cost of merchandise only. Shipping charges (both directions) will not be refunded. International delivery dates are never guaranteed, so please allow enough time for transit. Free freight, when applicable, applies only to locations within the contiguous United States.

Expedited shipping is available using two methods: 1.) An expedited fee of $14.99 will put your order on a high-priority list and it should leave our warehouse within 48 hours of the order being placed; 2.) Orders can be expedited using a variety of Air Freight shipping options: UPS ORANGE (3-day), UPS BLUE (2-day), UPS RED STANDARD (next day afternoon) UPS RED EXPEDITED (next day A.M.) or FedEx (same options as UPS), all of which are significantly more expensive than normal shipment by ground and will be charged accordingly. New non-open account customers (less than 30 days) must prepay these air-expedited shipping charges by Credit Card, PayPal or Bank Wire Transfer. A faxed credit card authorization may be required when pre-paying by credit card. Air Expedited orders require a signature upon delivery and our company is not responsible for missed packages as a result of non-delivery if a signature cannot be obtained by FedEx, UPS, or USPS. In the event a delivery is missed and the package is returned back to our warehouse, a refund will be given minus shipping charges.

We utilize the best shipping options to help ensure that your purchases arrive on time. The dates published on our website for expected delivery are what UPS, FedEx, and other shipping partners publish on their sites, during periods of high volume (such as around the Holiday season) packages can be delayed due to the carrier's capacity restrictions or other such delays. These delays are solely on the shipping carriers and are not our responsibility. Orders that are delivered late due to the carrier are not subject to having their shipping fees returned. We suggest you plan accordingly with at least 1-2 extra business days of leeway to get your order.

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Terms & Conditions

Thank you for your business. Here at Windy City Novelties we want both your shopping experience and the event you’re planning to be a smashing success. Because we value your loyalty, we try to avoid any possible confusion or misunderstanding when it comes to placing and receiving orders. A large inventory of over 17,000 unique products is typically on hand, however, we are occasionally out of some items and apologize for any inconvenience that may cause. We also understand that, sometimes there are circumstances where returns or exchanges need to be made. Kindly read our following Terms of Sale.

Returns & Exchanges

In the event that, for example, a product image or description, color, style, or packaging was not accurately represented, or that perhaps the party got canceled, or way too many supplies were ordered, returns and exchanges on most items are gladly accepted within 30 days of the date received. Customer may choose to exchange the goods, and receive the full value of the returned item(s) plus an additional 10% as a non-expiring store credit, or the original order amount may be refunded via the same form of original payment.

Please note return shipping charges on unwanted or unused items are the customer’s responsibility. If a product is returned after 30 days of the date received we reserve the right to refuse/deny any refund or exchange. If there is an issue with one of our products, or for large orders/bulk item returns, kindly contact one of our helpful Customer Service representatives at (800) 442-9722.

Return Procedure

•To initiate the return process, kindly contact Customer Service at (800) 442-9722.

•Upon authorization, a representative will issue a unique Return Authorization (RA) number for the return.

•The provided RA number must be clearly marked on the outside of the package being returned.

•In addition to the RA number, inside the package, the customer must clearly specify whether a refund via original form of payment or an in-store credit plus 10% bonus and no expiration date is preferred.

•The customer is responsible for return shipping labels and freight charges and may choose to return the goods via any UPS, FedEx, or USPS facility.

•Please send returns to: Windy City Novelties Attn: Returns, 300 Lakeview Pkwy, Vernon Hills, IL 60061

•Once the authorized returned goods have been received, the item(s) will be inspected to confirm its condition as new, unused, or unworn, and in the case of party kits, that they are unopened and complete.

•Returns are typically completed within 5-10 business days of receipt at the warehouse.

Exchange Procedure

•Should a product exchange be preferred, please inform Customer Service when obtaining the RA Number and follow the same steps above.

•In addition to the RA number, inside the package, the customer must clearly specify that an exchange is preferred.

•Once the product has been received and inspected, the exchanged product will be sent out at the customer’s expense, typically within 5-10 business days.

For Shortages & Lost or Damaged Cartons please contact Customer Service at (800) 442-9722 within 5-7 business days of either your package not arriving on time or for a shortage of product so that the appropriate steps can be taken.

Shipping

All orders are promptly processed. It is our goal to ship NON-IMPRINTED orders within 5 business days of the order receipt. Shipping is generally via UPS, FedEx, or USPS (WCN's discretion). Customs, duties & brokerage fees are not included and are the customer's responsibility at the time of delivery. Should bulky or excess weight affect the initial location-based calculation of your shipment in any way, you will be contacted for approval prior to shipping. Please allow adequate time for transit and customs clearance when ordering for a particular event. We recommend that you (the customer) be present at the delivery location to sign for and take possession of the shipment directly from the transportation company. We are not responsible for lost, stolen, or pilfered cartons left at unattended locations. If we have your e-mail address, tracking information will be sent the day your package leaves our warehouse. PLEASE NOTE: Timely deliveries of products hinge on UPS, FedEx, or the USPS keeping to their posted shipping schedules. Rarely, but on occasion, deliveries are delayed due to "Acts of God", such as poor weather. If an "Act of God" is blamed by the shipping company for a delayed delivery and you miss your required in-hand date, we will allow you to refuse the order (for that reason only), and offer a refund for the cost of merchandise only. Shipping charges (both directions) will not be refunded. International delivery dates are never guaranteed so please allow enough time for transit. Free freight, when applicable, applies only to locations within the contiguous United States.

Expedited shipping is available using two methods: 1.) An expedited fee of $14.99 will put your order on a high-priority list and it should leave our warehouse within 48 hours of the order being placed; 2.) Orders can be expedited using a variety of Air Freight shipping options: UPS ORANGE (3-day), UPS BLUE (2-day), UPS RED STANDARD (next day afternoon) UPS RED EXPEDITED (next day A.M.) or FedEx (same options as UPS), all of which are significantly more expensive than normal shipment by ground and will be charged accordingly. New non-open account customers (less than 30 days) must prepay these air-expedited shipping charges by Credit Card, PayPal or Bank Wire Transfer. A faxed credit card authorization may be required when pre-paying by credit card. Air Expedited orders require a signature upon delivery and our company is not responsible for missed packages as a result of non-delivery if a signature cannot be obtained by FedEx, UPS, or USPS. In the event a delivery is missed and the package is returned back to our warehouse, a refund will be given minus shipping charges.

We utilize the best shipping options to help ensure that your purchases arrive on time. The dates published on our website for expected delivery are what UPS, Fed-Ex, and other shipping partners publish on their sites, however during periods of high volume (such as around the Holiday season) packages can be delayed due to the carrier's capacity restrictions or other such delays. These delays are solely on the shipping carriers and are not our responsibility. Orders that are delivered late due to the carrier are not subject to having their shipping fees returned. We suggest you plan accordingly with at least 1-2 extra business days leeway to get your order.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at sales@wcnovelties.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@wcnovelties.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@wcnovelties.com.

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