Infinity Monogram

SHIPPING POLICY Last Updated: February 27, 2026

At Lakeshore Metal Decor, every order is carefully produced and shipped according to the following shipping terms.

PROCESSING & PRODUCTION TIMES

All products are made to order. Our current production lead time is listed on each product page and is updated daily to reflect accurate timelines.

•Lead time refers to production time before shipment, not delivery time.

•Production time may vary during peak seasons, holidays, or high-volume periods.

•We reserve the right to adjust production timelines when necessary.

SHIPPING METHODS

We ship orders using trusted carriers:

Domestic Shipping

•USPS Ground Advantage

•USPS First Class Mail

•UPS Ground

Shipping carrier is selected based on package size, weight, and destination to ensure the most efficient delivery.

SHIPPING TIME ESTIMATES

Shipping times are estimates provided by the carrier and are not guaranteed. Once an order leaves our facility, delivery speed is controlled by the shipping carrier.

We are not responsible for carrier delays due to:

•Weather

•Mechanical issues

•Routing errors

•Labor disruptions

•High shipping volume periods

INTERNATIONAL SHIPPING

We ship internationally, including Canada and other countries.

International customers are responsible for:

•Import duties

•Customs fees

•VAT or taxes

•Brokerage fees

These charges are determined by your country’s customs authority and are not included in your order total.

We are not responsible for delays caused by customs processing.

ADDRESS ACCURACY

Customers are responsible for providing a correct and complete shipping address at checkout.

If an incorrect address is provided:

•We are not responsible for lost packages

•Reshipping fees may apply

•Address changes cannot always be made after an order is placed

LOST OR STOLEN PACKAGES

Once a shipment is marked as delivered by the carrier, we are not responsible for lost or stolen packages.

If your package is missing after delivery:

•Contact the carrier directly

•Check with neighbors or household members

•Verify the delivery address

We may assist you in filing a carrier claim, but we cannot guarantee replacement or refund for delivered packages.

DAMAGED PACKAGES

If your package arrives damaged:

You must contact us within 5 days of delivery and provide:

•Photos of the item

•Photos of packaging

•Photo of shipping label

Claims submitted after this period may not be eligible for replacement.

ORDER TRACKING

Once your order ships, you will receive a tracking number via email. Tracking updates are controlled by the shipping carrier.

REFUSED OR RETURNED SHIPMENTS

Packages returned due to refusal, failed delivery attempts, or unpaid customs fees may be subject to:

•Return shipping charges

•Original shipping cost deduction

•Reshipping fees

CONTACT

For shipping questions, contact:

Lakeshore Metal Decor sales@lakeshoremetaldecor.com

By placing an order, you agree to this Shipping Policy.

Contact - Lakeshore Metal Decor - Checkout

REFUND & RETURN POLICY Last Updated: February 27, 2026

At Lakeshore Metal Decor, most of our products are custom-made specifically for each customer. Because of the personalized nature of our products, we maintain the following policy:

CUSTOM PRODUCTS (MADE-TO-ORDER)

All custom items are final sale and non-refundable.

Because your product is manufactured using the exact text, spelling, sizing, and finish selections you provide when placing your order:

•You are responsible for verifying all spelling, wording, measurements, and selections before submitting your order.

•Orders enter production quickly and therefore cannot be canceled, changed, or refunded once placed.

•We are not responsible for customer-submitted errors including spelling, grammar, formatting, sizing, or design instructions.

•If a digital design proof is provided, approval of that proof constitutes final authorization for production.

Custom products include (but are not limited to):

•Personalized name signs

•Address signs

•Custom text signs

•Monograms

•Custom designs

NON-CUSTOM / STOCK ITEMS

Non-customized or stock items may be eligible for return or cancellation at our sole discretion and are subject to:

•A 20% restocking fee

•Return shipping costs paid by the customer

•Item must be unused and in original condition

We reserve the right to deny returns that do not meet these conditions.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective:

•You must contact us within 5 days of delivery

•Include photos of:

•The product

•The packaging

•The shipping label

We will review the issue and, if approved, will provide one of the following at our discretion:

•Replacement

•Repair

•Refund

Claims submitted after 5 days may not be accepted.

SHIPPING ISSUES

We are not responsible for:

•Carrier delays

•Lost packages marked as delivered

•Incorrect shipping addresses entered at checkout

If a package is returned to us due to an incorrect address, the customer is responsible for reshipping fees.

ORDER CANCELLATIONS

Orders may only be canceled before production begins. Because most products enter production quickly, cancellation requests are not guaranteed.

REFUSED OR UNDELIVERABLE PACKAGES

Packages refused or returned to sender are subject to:

•Original shipping cost deduction

•Return shipping fees

•Restocking fee (if applicable)

NON-RETURNABLE SITUATIONS

We do not accept returns or issue refunds for:

•Buyer’s remorse

•Incorrect information submitted by customer

•Color variations due to screen display differences

•Minor cosmetic variations inherent to handcrafted metal products

•Damage caused during installation or after delivery

CONTACT

For all return or damage claims, contact:

Lakeshore Metal Decor sales@lakeshoremetaldecor.com

By placing an order, you agree to this Refund & Return Policy.

Contact - Lakeshore Metal Decor - Checkout