Infinity Headwraps (Slide-on Wraps)

Packages are mailed out typically within 2-10 business days using USPS.

(Please note that if you receive a notification that says your package was delivered and you did not receive it, that is a common occurrence. Please wait 24hrs before contacting me because most often, those packages are delivered the very next day.)

info@keishacharmaine.com

Contact - Love, Light & Locs - Checkout

Hair products are non-refundable.

Please email me info@keishacharmaine.com with your refund request. After your return is received, it will be checked for quality and the refund will be granted accordingly. Please note that a return is at your expense. To start a return, you can contact us at keisha.felix@yahoo.com . You can always contact us for any return question at keisha.felix@yahoo.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact - Love, Light & Locs - Checkout