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FREE Standard delivery on orders over £50£2.99 for orders under £50£4.50 Royal Mail 24-Hour Service (Excluding Weekends)£10 Royal Mail Special Delivery - Guaranteed next day delivery before 1PM (Orders must be placed before 2pm to be shipped out on the same day) Items are usually picked and packed on the same day if ordered before 2 pm Monday to Friday and delivered within 3 working days, Once your item has left our warehouse, we’ll send you an email with tracking information.Our post is collected by Royal Mail at 4 pm on weekdays. We do not have a collection on Saturday, Sunday or Bank Holidays.If you require an item urgently - please contact us as may be able to organise a guaranteed next-day courier or Royal Mail service at additional cost.If you live in a Northern Ireland, highland, island, or rural postcode, the delivery may take longer than 3 working days. We always aim to deliver your order within 7 working days, but it’s subject to postcode and carrier availability.

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We have a 28-day return policy, which means you have 28 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. International Returns If you wish to return a product from an international location, please note that all return shipping costs are the responsibility of the customer. This includes any duties, taxes, or fees that may be incurred during the return process. To start a return, you can contact us at shop@runactive.co.uk . Please note that returns will need to be sent to the following address: RunActive, 19 Rectory Grove, Leigh on Sea, Essex, SS92HA If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Our returns department is open between 10am - 5pm Monday to Friday.You can always contact us for any return question at shop@runactive.co.uk .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at shop@runactive.co.uk.

Contact - Prosportswear Ltd T/A RunActive - Checkout