HYDROVANCE (HYDROXYETHYL UREA)

DOMESTIC SHIPPING (WITHIN AUSTRALIA)

•Shipping will be calculated by weight and postcode.

•Multiple items can be fit into one box.

•Delivery costs will be automatically calculated in Checkout and displayed as a line item in your costs.

•Orders placed through the website are dispatched within 2 - 3 business days.

•Deliveries on purchase orders (orders placed via email) will usually be dispatched within 5 - 10 business days.An email will be sent to you once your order have been dispatched with a tracking link.

•We use Couriers Please and Australia Post for residential addresses.If you are not available to accept delivery, you will be left a calling card telling you how you can pick up your package.

•For Commercial / Business addresses, we use both Couriers Please and TNT Express.Please note for business addresses, a re-delivery fee of $35.00 AUD will apply if you are not available to accept a TNT delivery.

•Unfortunately we cannot deliver on public holidays. In this instance please expect your delivery to be delayed by one business day.

Delivery Times

Auspost Zones

Geographical Area

Postcodes

1-2 Working Days

N1

Sydney Metro

1000-1920, 2000-2239, 2555-2574, 2740-2786

2-3 Working Days

N2

NSW Country

0200-0299, 2600-2620, 2900-2920, 1921-1999, 2240-2483, 2500-2554,2575-2599, 2621- 2647, 2649-2714, 2716,2720-2730, 2787-2880

2-3 Working Days

V1

Melbourne Metro

3000-3210, 3335-3341, 3425-3443, 3750-3811, 3910-3920, 3926

3-4 Working Days

V2

VIC Country

2648, 2715, 2717-2719, 2731-2739, 3211-3334, 3342-3424, 3444-3749,3812-3909,3921- 3925,3945-3971, 3979, 3984-3999

2-3 Working Days

Q1

Brisbane Metro

2484-2494, 4000-4370, 4373-4381, 4400-4405, 4500-4580, 4600-4610,4614-4618,9000-9919

3-4 Working Days

Q2

QLD Near Country

4371- 4372, 4382-4399, 4406-4499, 4581- 4599, 4611 4613, 4619-4723,9920-9939

4-5 Working Days

Q3

QLD Far Country

4724-4870, 4872-4873, 4877-4888, 9940-9998

3-4 Working Days

S1

Adelaide Metro

5000-5199, 5800-5999

4-5 Working Days

S2

SA Country

5200-5749

4-5 Working Days

W1

Perth Metro

6000-6214, 6800-6999

5-8 Working Days

W2

WA Country Near

6215-6723, 6751-6762

7-9 Working Days

W3

WA Country Far

6725-6743, 6765-6770

4-5 Working Days

T1

Tasmania

7000-7254, 7258-7999

5-6 Working Days

NT1

NT Near

0800-0821, 0823-0834

7-9 Working Days

NT1

NT Far

0870-0871

12-13 Working Days

NT2

NT Other

0822, 0835-0869, 0872-0879, 0880-0881*, 0882-0999

INTERNATIONAL SHIPPING

•CI delivers worldwide. We use DHL Express for delivery. If you have a corporate account with DHL, FedEx, UPS, we are more than happy for you to organize your own shipping. To utilize this option, please contact us before you place an order. For further information, please contact us at info@cometicingredients.com.au.

•International shipments must clear customs in their destination countries. International customers are responsible for any and all customs duties, taxes and brokerage fees that their package may incur. We are not able to determine the amount of these fees before shipping to you. Please contact your local postal service in your country for estimates prior to ordering as your local postal service will not deliver your order unless these fees are paid in full.

•Please be sure of your country's import restrictions and requirements prior to ordering. Any order returned to us due to your country's import restrictions or regulations will be subject to our international order cancellation fee, original shipping charge and the return shipping fees charged by the carrier for reentry into the Australia and return to us.

RETURNS

•Please note that we do not accept returns of packaging, raw materials, cosmetics, or any personalized or custom-made products. This is due to our GMP accreditations.

REFUNDS

•If we are unable to deliver the item you ordered or the item is damaged, we will gladly refund you for the total amount of your purchase item however associated shipping charges are excluded.

•Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by CI, however, please allow 14 days from the day you return the product for your account to be credited.

Contact - Cosmetic Ingredients - Checkout

If we are unable to deliver the item you ordered or the item is damaged, we will gladly refund you for the total amount of your purchase item however associated shipping charges are excluded.Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by Cosmetic Ingredients, however, please allow 14 days from the day you return the product for your account to be credited.

Contact - Cosmetic Ingredients - Checkout