HYDRAGLOW™ Stem Cell Moisturizer

What happens if my package is returned to sender?

If your order is marked "Returned to Sender," it usually means there was an issue with the delivery, this could be due to a typo in the shipping address, a missing apartment or unit number, or a delivery attempt that wasn’t successful and the carrier couldn’t complete it.In this case, please reach out to us at support@clearstem.com as soon as possible.

How much does shipping cost?

It depends on the shipping speed you choose during checkout, but we do offer Free Shipping on orders over $75! Expedited and International shipping fees will reflect during your checkout process.

Coordinating delivery with carrier

We understand your desire to be home when your package arrives. However, please note that we don't have control over the exact delivery time, as it is determined by the carrier. We recommend checking the tracking information provided for the most accurate delivery window and making any necessary arrangements based on that information.

We aim to process your order within 24-48 hours as long as all products are available, but please keep in mind that this doesn't include weekends and holidays. After that, the shipping timeframe varies depending on your chosen shipping method. The standard delivery timeframe for domestic orders takes 3-7 business days. For international orders, the shipping timeframe can be unpredictable and may take around 3-6 weeks to arrive. We have other shipping methods as well. Just enter your shipping information during checkout to learn more about other shipping costs and speeds.

Why has my order been split?

While our standard practice is to ship items together, unforeseen manufacturing delays may occasionally lead to out of stock products, resulting in a partial delivery. In order to expedite the delivery of available items, we have opted to split your order. This means that the items that are currently in stock will be shipped to you promptly, while the out-of-stock items will be shipped separately as soon as they become available.

The CLEARSTEM team appreciates your patience and understanding!

Do you offer free shipping?

We’re delighted to offer complimentary shipping on all domestic orders valued at $75 or more. We aim to make your shopping experience as seamless and enjoyable as possible.

What shipping method do you use?

We understand how important it is for you to receive your items promptly. We offer both standard and expedited shipping methods to cater to your needs. Our standard shipping is dependable and ensures your order arrives in good time. If you require your items sooner, our expedited shipping is available for an additional fee.

We aim to process your order within 24-48 hours as long as all products are available, but please keep in mind that this doesn't include weekends and holidays. After that, the shipping timeframe varies depending on your chosen shipping method. The standard delivery timeframe for domestic orders takes 3-7 business days. We have other shipping methods as well. Just enter your shipping information during checkout to learn more about other shipping costs and speeds.

Where do you ship?

Thank you for asking! We’re excited to share that we ship all over the USA. We're committed to ensuring your products reach you. We're here to make your shopping experience as seamless and convenient as possible!

We aim to process your order within 24-48 hours as long as all products are available, but please keep in mind that this doesn't include weekends and holidays. After that, the shipping timeframe varies depending on your chosen shipping method. The standard delivery timeframe for takes 3-7 business days. We have other shipping methods as well. Just enter your shipping information during checkout to learn more about other shipping costs and speeds.

Do you ship to PO Boxes?

Yes! We ship to PO Boxes. Simply ensure that you provide the correct PO Box information during the checkout process, and we'll take care of the rest. Your convenience is important to us, and we're here to make sure your order reaches you smoothly.

We aim to process your order within 24-48 hours as long as all products are available, but please keep in mind that this doesn't include weekends and holidays. After that, the shipping timeframe varies depending on your chosen shipping method. The standard delivery timeframe for domestic orders takes 3-7 business days. For international orders, the shipping timeframe can be unpredictable and may take around 3-6 weeks to arrive. We have other shipping methods as well. Just enter your shipping information during checkout to learn more about other shipping costs and speeds.

At CLEARSTEM we just want you to love everything you are using! If you have decided to go in another direction for whatever reason, we understand and are here to initiate an effortless exchange or return. We accept returns from www.clearstem.com within 30 days of delivery. If you have purchased a product from one of our authorized retail partners, please follow that retailer's return policy. Please note all gift cards and select merchandise purchased on clearstem.com are final sale.

Returns:

Domestic orders must be postmarked within 30 days of your order delivery date for a refund, exchange, or store credit .

Domestic returns will be subject to a $11 handling fee, which will be deducted from your refund.

Eligible domestic returns can waive the shipping fee on returns for store credit .

Outbound shipping fees from the original order are not refundable.

Exchanges & Store Credit do not have any restocking fees and include prepaid return shipping labels so you have an quick & free experience to try other products.

Products must be returned unused or gently used. If possible, please include the original order packing slip in your return package as well as the original packaging.

We reserve the right to refuse returns that do not meet the above criteria.

If your return is accepted, your refund will be processed and applied to the original method of payment.

Please note that refunds can take up to 3-5 business days to appear on your bank account.

CLEARSTEM cannot currently create return labels for APO/FPO addresses, as they require customs information for shipping.

International returns are accepted. Return shipping and any reverse duties are the responsibility of the customer.

For any orders that are protected by Package Protection and experience damage, loss, or theft. Please email us at support@clearstem.com