Hugo

Delivery Charges

Delivery is charged once per fulfilment location.

If your order contains multiple items from the same warehouse, only the highest applicable delivery charge for that warehouse will be applied.

If your order contains products supplied from different fulfilment locations (for example, furniture delivered by Rydan Interiors and products delivered directly by one of our partner suppliers), separate delivery charges may apply. This is because the items are delivered independently by different delivery services.

Delivery Zones and Charges

England & Wales

Large Items: £60

Small Items: £25

England & Wales – Surcharge Areas

Selected surcharge postcodes, including parts of Greater London and other designated locations.

Large Items: £75

Small Items: £35

Scotland Zone 1

Excludes the Isle of Arran and all Scottish Islands.

Large Items: £60

Small Items: £25

Scotland Zone 2

Excludes Scottish Islands and certain remote locations which require a quotation.

Large Items: £120

Small Items: £40

Direct Outdoor Furniture

Outdoor furniture supplied directly by Gallery Direct is delivered separately from our own furniture and is subject to the following delivery charges:

Destination

Delivery Charge

England & Wales

£99

Scotland Zone 1

£99

Scotland Zone 2

£149

These charges apply per delivery and are calculated automatically at checkout.

If your order contains both Gallery Direct outdoor furniture products and furniture supplied by Rydan Interiors, separate delivery charges may apply as the items are dispatched from different warehouses using different delivery services.

Remote Delivery Areas

Scottish Islands, the Isle of Arran, Northern Ireland, offshore islands and certain remote locations require an individual delivery quotation.

Please contact us before placing your order if your postcode falls within one of these areas.

Northern Ireland

As a guide only:

•2 Seater Sofa: approximately £290

•3 Seater and 2 Seater together: approximately £350

These prices are estimates only and may vary depending on property access, order size, courier availability and final destination.

Free Collection

Free collection is available from our Hull showroom.

Some items may require transfer from partner warehouses, and made-to-order furniture is subject to the lead time shown on the product page.

Please do not travel to collect your order until you have received confirmation that your order is ready for collection.

Please note that our outdoor furniture range is delivered directly from our supplier and is not available for collection from our Hull showroom. This allows us to offer a wider range of products while ensuring they are delivered as efficiently as possible.

Additional Delivery Charges

Certain postcodes, islands, Highlands, Northern Ireland and specialist delivery locations may require additional delivery charges due to increased transport, handling or third-party courier costs.

Where our website states "Contact Us for a Quote", or where delivery costs cannot reasonably be calculated automatically at checkout, any delivery charge shown at the time of ordering is provisional and may require review once your order has been received.

If an additional delivery charge is required, we will contact you before dispatch to confirm the cost.

For standard, non-bespoke products, customers may cancel their order for a full refund prior to dispatch if the revised delivery charge is not accepted.

For bespoke or made-to-order products, once production has commenced, cancellation rights may be limited in accordance with our Returns & Cancellations Policy and Terms of Service.

We will always aim to communicate any additional delivery requirements or charges as quickly and transparently as possible.

Contact - Rydan Interiors - Checkout

Last updated: 30/07/26

Can I return an order?

Yes. Under the Consumer Contracts Regulations, you have 14 days from receiving your order to notify us that you wish to cancel or return any standard, non-bespoke item.

To start a return, please contact us at sales@rydandesign.co.uk . We will confirm the appropriate return address and provide return instructions.

Please note that made-to-order and bespoke items cannot normally be returned or cancelled once production has begun, as they are manufactured specifically to your chosen size, fabric, finish or configuration. This exemption is permitted under UK consumer law.

Who Pays for Return Costs?

1. If there is a problem with quality or damage

If your item arrives damaged, faulty or not as described, please contact us as soon as possible and provide photographs where possible.

Once the issue has been verified, we will arrange collection where necessary and cover the full cost of returning the item. This is in accordance with your rights under the Consumer Rights Act 2015.

2. If you have changed your mind

If you no longer wish to keep a standard, non-bespoke item, you are responsible for the cost of returning it to us. Customers may arrange their own return using a courier or transport company of their choice. Where they do so, the Goods remain the customer's responsibility until they have been safely received and inspected by Rydan Interiors. We strongly recommend using an appropriately insured delivery service, as we cannot accept responsibility for loss or damage occurring during return transit.

Where the item was delivered by Rydan Interiors, the return charge will be based on the reasonable cost of collecting the goods from your delivery address. Our standard delivery charges contribute towards, but do not represent, the full cost of providing our white glove delivery service. Return collection charges are therefore calculated based on the collection location, order size and associated transport costs.

Where a return is requested at the point of delivery, after the item has been unboxed and inspected but before our delivery team leaves, a fixed collection and handling charge of £75 will apply.

Where the item was delivered directly by one of our manufacturers or fulfilment partners, different return arrangements and collection charges may apply depending on the supplier. Any applicable collection charges will be confirmed before a return is arranged.

If you refuse delivery after the item has been dispatched, for any reason other than damage or fault, we may deduct the reasonable cost of the failed delivery and return from your refund, as permitted under the Consumer Contracts Regulations.

Made-to-order and bespoke items are excluded from change of mind returns.

Return at the Point of Delivery

For eligible standard, non-bespoke items delivered by Rydan Interiors, you may choose to return the item at the point of delivery if, after unboxing and inspecting it, you decide it is not suitable.

You may fully unbox the item to inspect its colour, fabric, finish, build quality and overall suitability. For example, you may check that the shade complements your room or that the comfort meets your expectations.

The item must not be used beyond this inspection, and the packaging should be retained in a condition that allows the item to be safely repacked.

This option is available only for eligible standard, non-bespoke items delivered using Rydan Interiors' own delivery service.

Products delivered directly by our manufacturers or fulfilment partners are not eligible for point of delivery returns.

A fixed collection and handling fee of £75 will be deducted from your refund. This fee reflects the cost of the failed delivery and immediate return journey.

Made-to-order and bespoke items cannot be returned at the point of delivery unless they are faulty or not as described.

When Should I Send the Product Back?

You must notify us within 14 days of receiving your item if you wish to cancel or return it.

After notifying us, you have a further 14 days to return the item. This two-stage process is set out in the Consumer Contracts Regulations.

You may inspect the item in the same way you would examine a display model in a showroom. For example, you may check the stitching, fabric texture, firmness or colour.

The item must not be used for sitting, resting or everyday use. If it shows signs of use or damage beyond what is necessary to inspect it, we may make a deduction from your refund to reflect any loss in value.

Please include all accessories, manuals and original packaging where reasonably possible. We will confirm the correct return address when you contact us.

What Happens if the Return Deadlines Are Missed?

If you do not notify us of your intention to return within 14 days of receiving your item, or if the item is not returned within the following 14 days, your legal right to cancel under the Consumer Contracts Regulations will expire.

In these circumstances, we are not required to accept the return unless the item is faulty or not as described.

How and When Will I Receive My Refund?

Once we receive and inspect your returned item, we will confirm receipt by email.

If the item meets the conditions of this policy, we will process your refund within 14 days of receiving the returned goods, using the same payment method originally used for the purchase.

Where a deduction is made for diminished value, we will explain the reason before processing your refund.

How Do I Cancel an Order?

You may cancel any standard, non-bespoke order within 14 days of receiving it.

If you wish to cancel before dispatch, please contact us as soon as possible. If the order has not yet been dispatched, we will cancel it and issue a full refund.

If the order has already been dispatched, you will need to accept delivery and then follow the returns procedure outlined in this policy.

Made-to-Order and Bespoke Items

Made-to-order and bespoke items are manufactured specifically to your chosen size, configuration, fabric, finish or other personal specification. This includes products where you select custom fabrics, colours, fillings, layouts or dimensions.

Once production has begun, these items cannot normally be cancelled or returned unless they are faulty or not as described. This exemption is permitted under UK consumer law.

Please ensure that all measurements, access routes and chosen specifications are correct before placing your order. You are responsible for ensuring that the furniture will fit through doorways, hallways, staircases, lifts and into the intended room. We cannot accept returns where an item cannot be delivered due to access restrictions.

Please note that upholstered furniture will naturally soften and develop character with use. Variations in texture, creasing, softening, shading, natural markings and wear consistent with normal domestic use are natural characteristics of upholstered furniture and are not regarded as faults.

Customers are encouraged to review our Warranty & Care Information before purchase for guidance on upholstery materials, maintenance and natural product characteristics.

Different return procedures and collection arrangements may apply to products delivered directly by our partner manufacturers or fulfilment providers. If you are unsure whether a product is delivered directly by one of our partner suppliers, please contact us before placing your order.

Summary

•Standard, non-bespoke products may be cancelled or returned within 14 days of delivery.

•After notifying us, you have a further 14 days to return the item.

•You may inspect the product in the same way you would examine it in a showroom.

•Return costs are your responsibility unless the item is faulty, damaged or not as described.

•Eligible point of delivery returns on items delivered by Rydan Interiors are subject to a fixed £75 collection and handling fee.

•Where Rydan Interiors collects a standard item following a change of mind return after delivery, collection charges will be based on the reasonable cost of collection.

•Late cancellation requests or late returns are not eligible for a refund unless the item is faulty or not as described.

•Made-to-order and bespoke items cannot normally be cancelled or returned once production has begun unless they are faulty or not as described.

•Different return arrangements may apply to products delivered directly by our partner manufacturers or fulfilment providers.

•Refunds are processed within 14 days of receiving eligible returned goods.

By placing an order through our website, you agree to this Returns and Cancellations Policy.

Contact - Rydan Interiors - Checkout