Huge Essentials Stack

All orders are shipped out within 24 to 72 hours after the order is placed. Exceptions apply if a product is out of stock or is on backorder, which will you be notified of on the product page, cart page and on your confirmation email.

If you buy a product on backorder, it can take longer than the usual shipping time, if you are not sure if you placed an order on backorder, please send us an email: support@hugesupplements.com.

WHERE ARE YOU SHIPPING FROM?

All products are currently shipped from our warehouse in The Netherlands. If you are located in Europe, this will mean that you will have your products within a couple of business days after your order has been marked as completed.

HOW ARE SHIPPING RATES DETERMINED?

Shipping rates vary depending on the shipping method you selected during checkout and the gross weight of your order. To calculate the exact cost of shipping for your order, please follow the steps below:

•Add all your products to your Shopping Cart

•Go to your Shopping Cart (top right of browser screen), then select “Check Out”

•Enter your email and shipping address

•Shipping options will be presented on the following page

For a better understanding of our typical shipping times, please see each service below for domestic and International.

I ENTERED THE WRONG ITEM/SHIPPING ADDRESS - CAN I CHANGE IT?

Our Fulfillment team is very quick to process all inbound orders, to get your order shipped and on its way to you as quickly as possible.

You may edit/update/remove any items from your order as much as you would like prior to clicking “Complete Order.” After this point, you will be unable to make any changes or amendments to your order, as our Fulfillment team will have already started processing and preparing your order for delivery.

Once your order is processed, the products, flavors and shipping addresses are unable to be amended.

If by chance, you entered the wrong shipping address and the order has been shipped, you will be responsible for contacting the residence of the address you had initially entered (as they will be receiving your order).

If you entered an address that does not exist, the order will make its way back to our fulfillment center. Upon receiving, our Fulfillment Team can then redirect your order to your correct address (if you’ve provided it to our Customer Service team) or provide a full refund (product costs only).

If you entered any incorrect details regarding products (or flavors) and it has already shipped from our facility, your order cannot be canceled (or amended) after this point, as it has already shipped to you. Once received, if you still require changes to be made to your order, you will be responsible for contacting our Customer Support team (and paying the return postage), so that we can help you through our Returns/Exchanges policy.

HugeSupplements is not liable for any losses incurred if the customer has provided any incorrect details for their order. HugeSupplements also reserves the right not to issue a refund for product costs on orders never received, as a result of the incorrect details provided.

HOW ARE SHIPPING DAYS CALCULATED?

All “shipping days” refer to “business days” (Monday-Friday), which does not include weekends (Saturday and Sunday) and holidays.

ACCORDING TO MY TRACKING LINK, MY ORDER WAS DELIVERED, BY I HAVE NOT RECEIVED ANYTHING

Before contacting our customer service, we recommend that you first look all over your property as the USPS may have left your package in a safe location, away from the view of the public. Also, please check with your family members and neighbors to see if they have seen your package.

If you live in an apartment complex, your package may have been delivered to either: a “Parcel Locker,” (you should have been given a key by the USPS for this Parcel Locker) or to your Leasing Office or Manager’s Office).

If you do not find your package, we suggest contacting your local Post Office, make sure to give them your tracking number, and explain that according to tracking your order has was delivered, but you have not received anything.

If none of the above help you, please contact our Customer Service Team at info@hugesupplements.com for assistance.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@hugesupplements.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at support@hugesupplements.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.