HTC Vive Focus Vision Cable Holder

This Shipping Policy applies to orders placed on iFixit.com and shipped from the United States.

Where we ship from

Orders placed on iFixit.com ship from our US warehouses in San Luis Obispo, California or Chattanooga, Tennessee.

Order processing time

Most in stock orders are prepared and shipped within 1 business day.

Orders placed Monday to Friday before 4 P.M. Eastern Standard Time generally begin processing the same business day. Orders placed after 4 P.M. EST, or on weekends or US federal holidays, begin processing the next business day.

Note: During peak periods or promotions, processing times may be longer.

Shipping locations

We ship to destinations shown at checkout, including all 50 US states, US territories, PO, APO, FPO, and DPO addresses and select international destinations.

Some products may have shipping restrictions based on destination or shipping regulations. If an address is not eligible for shipment, available options will be shown during checkout.

Shipping options and delivery estimates

Available shipping options, costs, and estimated delivery times are displayed at checkout based on your delivery address and the items in your order.

Most delivery dates and transit times are estimates and can be affected by carrier operations, weather, inspections, customs processing, or other factors outside of our control.

If a shipping option is shown at checkout as guaranteed, the guarantee is provided by the carrier under its service terms and generally applies to transit time after shipment. It does not cover order processing time and may not apply if delivery cannot be completed as addressed.

For more details, see our US Domestic shipping options and US International Shipping information pages.

Customs, duties, and import fees

For international shipments from the US store, customers are responsible for any applicable customs duties, import taxes, or brokerage fees unless otherwise stated at checkout.

Free standard shipping

Free standard shipping is available on eligible orders of $75 or more shipped within the contiguous United States.

Free shipping applies to standard shipping only and does not apply to Alaska, Hawaii, or US territories.

Note: Some items may not qualify for free shipping due to shipping restrictions, carrier requirements, or the contents of the order. Eligibility and available options are shown at checkout.

For a list of countries and exceptions, see our Do you offer Free Shipping? page.

Batteries, dangerous goods, and regulated items

Some products, including batteries and other regulated or hazardous items, are subject to shipping restrictions. These restrictions may limit the following:

•Eligible destinations

•Available shipping method

•Delivery speeds

If your order contains a restricted item, the available shipping options will be shown at checkout.

In some cases, our support team may contact you if changes are required before shipment.

Tracking information

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking updates may take 1 to 2 business days to appear after a shipping label is created.

Incorrect address or failed delivery

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a shipment is returned to us as undeliverable due to an incorrect or incomplete address, refusal, or failure to collect the package, we are not able to reship or reroute the order. Once the return is delivered back to our facility, we will process the order as a return for a refund. Original shipping costs are not refundable, and carrier return fees may be deducted from the refund.

If a shipment is returned to us due to carrier handling or damage in transit, we will review the return after it arrives and follow up with next steps.

Lost, delayed, or damaged packages

If your package is delayed, missing, or arrives damaged, please contact us so we can help determine next steps.

Resolution may depend on carrier investigation, delivery confirmation, or documentation such as photos of damage.

If a shipment is determined to be lost, delayed beyond carrier resolution, or reported missing after delivery, for security purposes we are only able to offer a replacement, not a refund. Any replacement, if offered, can only be shipped to the delivery address provided at checkout. Replacements issued for these shipments cannot be returned for a refund.

Freight forwarders, hotels, and mail forwarding services

If you choose to ship your order to a hotel, mail forwarding service, or freight forwarder, the shipment is considered delivered once it arrives at that address.

Because we cannot verify handling after delivery to a third party location, we may be limited in the resolutions we can offer for loss or damage reported after delivery to that address.

For more information, see our Hotel and mail forwarding shipping information page .

Contact us

For questions about shipping, please contact our support team through our FixBot support assistant.

We want you to be happy with your purchase from iFixit. We accept returns for items that are unused, undamaged, and in resalable condition within 30 days of delivery.

Before sending anything back, please contact our support team through FixBot to receive a return authorization number (RMA). You must have an RMA before shipping anything to us. Once approved, our team will email you detailed return instructions.

Summary

•Returns require prior authorization from iFixit.

•Contact us within 30 days of receiving your order to request a return.

•Shipping costs for non-defective returns and redeemed coupons are not refundable.

•A small restocking fee may apply depending on the condition of the returned products.

•Please do not refuse packages, as doing so may result in additional fees.

•If you need to return an item or order, reach out through FixBot to start the process.

Batteries

Batteries require special shipping handling instructions that must be followed to comply with federal safety regulations. Once your return is authorized, we’ll email you the required instructions.

Return eligibility

•Arrangements for a return must be made within 30 days of delivery.

•RMA numbers are valid for 30 days from the date of issue, and items should be shipped back within 7 days.

•Packages returned without an RMA may incur a 25% restocking fee ($5 minimum).

•Refusing a delivery is considered a return without authorization and may also incur a restocking fee.

Shipping and refund conditions

•Original and return shipping costs for non-defective returns are the customer’s responsibility.

•If iFixit is at fault, we will provide a prepaid return label or reimburse return shipping for standard, trackable shipping methods.

•Any unauthorized charges to iFixit’s shipping account will be billed to the customer.

•If a label was issued for a reported defective part but the item returns fully functional or damaged, the label cost will be deducted from the refund.

•Returns must arrive in the same condition they were sent. Parts that are damaged, scratched, used, or missing components may not qualify for a refund.

Exchanges

We do not offer exchanges for non-defective items. If you ordered the wrong part, please place a new order for the correct item and request a return for the incorrect one within 30 days of receipt.

Stickers and verification

Removing the iFixit tamperproof sticker does not void your guarantee but may delay return processing. Returns for unpackaged parts without the sticker may be denied or refunded as store credit.

Refused or misdirected packages

Rejecting a delivery or redirecting a package without our consent may result in a 25% restocking fee ($5 minimum) plus any additional return fees. These charges will be deducted from your refund. In cases where return fees exceed the order total, a refund may not be possible.

Pro Customers

Please see our iFixit Pro Customer Refund Policy .

Additional notes

•Coupon codes apply only to products, not to shipping costs.

•iFixit is not responsible for reimbursing third party costs, as we empower customers to perform their own repairs and save on labor.

•To keep prices low, return fees apply to refused packages. Always claim your package and contact us through FixBot to start a return properly.