Hose Reel Wall Bracket

Dispatch Times:All orders placed before 1pm (Monday–Friday, excluding bank holidays) will be dispatched the same working day. Orders placed after 1pm will be dispatched the next working day.

Delivery Services:

•Royal Mail Tracked 48 (RMT48)/ Yodel 48: Standard free delivery. Estimated 3–5 working days.

•Royal Mail Tracked 24 (RMT24)/ Yodel 24: Paid upgrade at checkout. Estimated 1–2 working days. Available only for eligible smaller parcels. Bulky or oversize parcels may be sent on an alternative service at our discretion.

•UPS / DPD: Used for larger, heavier, or multi-parcel consignments where Royal Mail will not accept the shipment. These services are not selectable at checkout; we will allocate UPS or DPD when necessary to ensure successful delivery.

•Pallet Freight (Parsons): Used for consignments of 50kg or more (or where dimensions require). This is the only delivery option available for heavy/bulky orders. Delivery is kerbside only and requires an accessible location.

Where we substitute the carrier (e.g. from Royal Mail to UPS/DPD) to meet weight/size constraints, we will use an equivalent or faster service where reasonably possible. Substitution to an equivalent service does not entitle you to a postage refund.

Bulky Items & Service Limitations:Orders may be sent via UPS/DPD or Pallet Freight where weight, dimensions, or multi-parcel quantities exceed Royal Mail acceptance limits—even if a Royal Mail service was selected at checkout.If your order requires delivery via Pallet, we will contact you for further information. Pallet delivery is kerbside only and requires an accessible location. Customers must provide a phone number, clear full address (including business name if applicable), and be available at the address for delivery to occur.If you paid for RMT24 but we cannot dispatch using that service (size/weight limitations) and must use Royal Mail Tracked 48 instead, we will refund the upgrade charge. Refunds are not provided where we substitute to UPS/DPD at an equivalent delivery speed, or for carrier delays once dispatched.

Delivery Timeframes:Consumer purchases: In line with UK consumer law, we aim to deliver all consumer orders within 30 days of purchase unless otherwise agreed. All timeframes are estimates, not guarantees. Delivery times may be extended due to circumstances outside our control.Business purchases: Delivery timeframes are estimates only and not guaranteed. We are not liable for delays caused by carriers once goods have been dispatched.

Merged & Split Shipments:At our discretion, multiple orders placed in succession to the same delivery address may be merged into a single shipment to improve efficiency and reduce packaging. Where this occurs, shipping charges paid for each individual order remain non-refundable.In some cases, individual orders may be split into multiple shipments where weight, volumetric size, or carrier restrictions require it. You will receive separate tracking numbers if your order is split. Shipping charges apply per order placed and are not reduced where orders are merged or split across multiple consignments.

Pallet Deliveries (50kg+):Pallet deliveries are kerbside only. Please ensure the delivery location is accessible and suitable for unloading by pallet truck. A valid contact phone number is required for pallet bookings so the carrier can arrange delivery. If no number is provided, dispatch may be delayed while we attempt to contact you. If the pallet ships without a phone number and delivery fails, applicable re-delivery/return fees still apply. The carrier will make up to two delivery attempts. If both attempts are unsuccessful, the pallet will be returned to us. Your postage cost will not be refundable and a return-to-sender fee of £60 per pallet will be charged (applies per pallet returned). Please see our Refund & Returns Policy for further details.

Address Accuracy:We are unable to amend delivery addresses once an order has been placed. It is the customer’s responsibility to ensure that all address fields are completed accurately at checkout. Providing incorrect address details may result in your order being cancelled, misdelivered or returned to us. If you believe you’ve entered the wrong address, please contact us immediately to request a cancellation. Please note, requests for order cancellations may be refused if the order has already been sent for processing.

Delivery Restrictions:We only dispatch to UK addresses. Larger items may not be eligible for delivery to non-mainland or Highlands & Islands addresses. Please note, we do not ship to BT postcodes. Pallet Freight may also be restricted for certain postcodes due to carrier limitations. If this affects your order, we will contact you to discuss alternative options such as arranging your own courier. If no solution can be agreed, your order will be cancelled and refunded.

Effective date: 18 August 2025. We review this policy periodically and may update it to reflect operational or legal changes.

Contact - PM Suppliers - Checkout

General Terms and Conditions

Returns Summary:

Returns are accepted for 14 days from delivery date. Customer provides return shipping. For further details please read our full terms & conditions.

Returns Address:

You have a 14-day cooling-off period starting the day after you receive your order, during which you may request a return for any reason.

We cannot acknowledge or accept parcels sent to any location other than our returns address. Please contact us for the returns address.

Please note: All returns must be sent to this address. Any parcels sent to any other address will not be accepted or acknowledged. We reserve the right to refuse a refund if we do not receive the item back to our specified returns address.

Exceptions / non-returnable items:

Items which have been damaged or modified by the customer such as a pond liner being cut down to size are not eligible for a return or refund. We can only accept returns for non-modified products as we cannot determine if damage is a result of the customer or manufacturing.Exchanges:We do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will not send out items for free and a separate order must be made and paid for if you require an additional item.

Governing Law

This Refund & Returns Policy and any related disputes shall be governed by and construed in accordance with the laws of England and Wales. Business customers agree that the courts of England and Wales shall have exclusive jurisdiction in relation to any dispute arising out of or in connection with a B2B transaction.

Specific Terms and Conditions for Consumer Purchases:

The following Terms and Conditions apply exclusively to consumer transactions. Consumer orders are purchases made by individuals wholly or mainly for personal use.

Returns:

Consumer UK Laws (Consumer Contracts Regulations 2013 - Cooling-Off & Change-of-Mind Returns). For orders placed online, you have a 14-day cooling-off period starting the day after you receive your order, during which you may cancel for any reason. Once you notify us of your intention to cancel, you then have a further 14 days to return the goods. In these cases, you’re entitled to a full refund, including the basic delivery cost (not premium shipping). To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide proof of purchase. To start a return, you can contact us at sales.pm.suppliers@gmail.com. We will require details such as order number and reason for return. Any photos are also welcome if applicable. If your return is accepted, we’ll send you instructions on how and where to send your package. The items must be returned to the address that we provide when you contact us, with tracked postage to ensure we can locate the parcel and take necessary action.All returns are dealt with on an individual basis. Unless otherwise stated, customer is required to pay for return shipping. Only return requests as a result of our failure will be provided with a free pre-paid return label e.g. wrong item sent (photos required). You are responsible for return shipping costs unless the item is proved to be defective upon receipt or item was sent in error. For change-of-mind cancellations, customers are responsible for the cost of return postage. We will refund the product price plus the standard delivery charge you originally paid. Any additional charges you may have chosen for expedited services, are non-refundable when you cancel an order under the cooling-off period.If a parcel is returned to us because delivery could not be completed (for example, due to an incorrect address, non-collection, refused delivery or other circumstances within your control), we will treat the order as a cancellation. In these cases, we will refund the item price only (no outbound shipping costs will be refunded) and we will deduct the direct return-to-sender charge invoiced by the carrier from any refund you receive. We are entitled to deduct the cost of return shipping when a consumer fails to receive the goods due to something within their control (as outlined in the Consumer Contacts Regulations 2013).All returns must include sufficient information to identify the sender (e.g. order number, name, or contact details). If we receive a return that cannot be identified, we will document the return and hold it for a reasonable period of time (typically 30 days) while we attempt to match it to a customer order. If we are unable to identify the return during this time, the item may be discarded or recycled. If you later make a claim for a return without having provided identifying information, we may still require proof of return (e.g. tracking number, return receipt) in order to process a refund. This policy does not affect your statutory rights. If the return is valid under UK consumer law, a refund will be issued once the return is verified, even after the holding period.

Late returns:

Returns are not accepted if they fall outside of the specified ‘Cooling-Off & Change-of-Mind Returns’ period. Please see order issues and warranty section for terms regarding faulty goods.

Damages and issues:

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item. It is the customers responsibility to ensure they have received the correct and complete undamaged items upon it's delivery.

Order Issues:

It is your responsibility to check your order upon arrival to ensure you have received the correct items in the correct quantity.Any order issues will require a detailed description and photo evidence of the issue.If there is an issue with your order, please contact us first so we can resolve it quickly. Chargebacks raised without prior contact may delay resolution. We reserve the right to dispute chargebacks that are not consistent with this Refund & Returns Policy.

Parcel has not arrived:

We use Royal Mail Tracked, UPS, DPD or Pallet delivery. Most parcels arrive within 1–5 working days after dispatch (depending on service selected at checkout). If your parcel hasn’t arrived, please allow up to 14 days from the dispatch date before reporting it as lost. This allows time for any delivery delays or Royal Mail investigations. If your item still hasn’t arrived after this time, we will offer a replacement or full refund in line with your legal rights under the Consumer Rights Act 2015.

Refunds Without Return or Partial Refunds:

In certain circumstances we may decide, at our discretion, to issue a refund without requiring the item to be returned. We may also offer a partial refund as an alternative to returning the product, for instance if an item arrives with minor damage but remains usable. If a partial refund is offered, it will only be applied if you agree to accept it instead of a full return and refund. Please note that these options are provided at our discretion and do not affect your statutory rights to a refund, repair or replacement where goods are faulty, not as described or unfit for purpose.

Item Marked as Delivered but Customer Claims Not Received:

If your order is marked as delivered but you have not received it, please notify us as soon as possible within a reasonable timeframe from date of delivery. We will investigate the matter with our delivery partner, and you may be asked to provide information to assist the investigation. Under UK consumer law, we remain responsible for the goods until they are received by you. All of our delivery services provide tracked delivery. If we are able to confirm with the courier that the parcel was delivered to the correct address using tracking, GPS, or photographic evidence, we may not be able to offer a refund or replacement unless there is clear evidence of theft or delivery error. If delivery cannot be confirmed, we may offer you a replacement or full refund after the investigation is complete.

Faulty, Damaged or Incorrect Items:

To help us resolve issues more quickly, please notify us of any transit damage as soon as reasonably possible, ideally within 48 hours of delivery, and provide photographs of the packaging and the item if requested. This request is intended to speed up investigations with the courier and does not affect your legal right to reject faulty goods within 30 days.Under the Consumer Contracts Regulations 2013, you have the right to cancel most online purchases within 14 days of receiving the goods. After cancellation, you have 14 more days to return the item via a tracked delivery service. Refunds will only be processed once the goods have been returned to us or you provide evidence of posting using a tracked service. Returns without proof of posting or tracking cannot be refunded if they are lost in transit. You are responsible for the cost of return postage. Under the Consumer Rights Act 2015, you are entitled to a refund, repair or replacement if the goods you receive are faulty, not as described, or unfit for purpose. Within the first 30 days of delivery, you have the right to reject the goods and receive a full refund. After this period, you are entitled to request a repair or replacement, and if that is not possible or unsuccessful, you may then ask for a refund. Please note, you must provide evidence that the goods were faulty, not as described or unfit for purpose. Please also review our warranty claims terms and conditions.Where goods are faulty, damaged, or incorrect, we will cover the cost of reasonable return postage and refund both the product price and the cost of standard delivery. Any upgraded delivery charges are non-refundable.Please note, we reserve the right to conclude RMA requests in line with these terms and conditions. This may result in RMA requests concluding with a partial refund, no refund, resend, or replacement. This is decided on a case-by-case basis.

Risk and Title:

Consumer purchases: Risk in the goods passes when they are delivered to your address.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note, it can take some time for your bank or credit card to process the refund.Deductions can occur, but are not limited to, the following example events:The customers return reason is illegitimate, i.e. you say the product received is damaged but it is not.The product, packaging, labels or tags have been damaged or used.Not all the products from your order have been returned.Another merchants products or an illegitimate product has been returned.Please be aware that acceptance of a replacement item waives any right to request a refund as the customer has accepted a replacement product as a form of recompense.Refund amounts are decided on a case-by-case basis. We reserve the right to refuse a refund or deduct from your available potential refund amount based off of the condition of the received return. We aim to inspect all returns within two working days of receipt. Once the inspection is complete, refunds will be issued to your original payment method within 14 calendar days. Please note that your bank or card issuer may take additional time to process the credit and display it on your account.Refunds will only be processed once the goods have been returned to us.

Returning a used item:

All orders have a full return window of 30 days. You have a 14 day cooling off period where you can decide to cancel the order and initiate a return request and a further 14 days to return it to us. A full refund will be issued providing the condition of the product is as received without any signs of use. In the event that a product is returned used, damaged or modified then we have the right to deduct up to 50% of your order's refund or refuse your return entirely. This is decided on a case-by-case basis.

Consumer Statutory Rights:

This Refund & Returns Policy is provided in addition to your rights under UK consumer law and does not affect them in any way. Under the Consumer Contracts Regulations 2013, you have the right to cancel most online purchases within 14 days of receiving the goods. Under the Consumer Rights Act 2015, you are entitled to a refund, repair or replacement if the goods you receive are faulty, not as described, or unfit for purpose. For further guidance on your legal protections, you can visit Consumer Rights Act 2015 – GOV.UK or Cancelling goods or services – Citizens Advice.

Specific Terms and Conditions for Business Customers:

The following Terms and Conditions apply exclusively to business-to-business (B2B) transactions. Business (B2B) orders are purchases made where a Company Name is entered at checkout, or where the order is reasonably identifiable as being for business, commercial or professional use. These are treated as business-to-business contracts. Dropshipping from us is considered a business-to-business transaction.

Order Returns:

RMA’s can be opened for orders within 30 days of order date. Orders exceeding 30 days are not applicable. All return must be returned to us within 30 days of dispatch date. Any items returned after 30 days of dispatch date will not be refunded, charges still apply. If a return is received at our warehouse without prior correspondence with us, it will be classed as an unidentified return. In this instance, we will hold the return for a period of 5 days, if we have not heard from you regarding the return a refund will be delayed. If we are unable to identify the sender of the return you may not receive a refund.We reserve the right to refuse return requests. If your request is refused, we will explain why this action was taken. Items which have been damaged or modified by the customer such as a pond liner being cut down to size are not eligible for a return or refund. We can only accept returns for non-modified products as we cannot determine if damage is a result of the customer use or manufacturing.To be eligible for a return, your item must be in the same condition that you received it, unaltered and unused, with tags, and in its original packaging. If items are returned with excess wear, missing parts or damage, we may make a fair refund deduction to reflect the reduced resale value. We will always explain any deduction in writing when completing your refund.If the returned item is found to be damaged, altered, or different from the products originally supplied by us, deductions to the refund amount, and a utilisation fee will be charged to the customer’s account. This fee is to cover handling, inspection, disposal and administrative costs.You must ensure any return parcels include your name, order number and contact details so that we can identify the package. Goods should be packaged securely to prevent damage during transit, and all returns must be sent using a tracked postal or courier service. You must retain the tracking number as evidence of return until we have confirmed receipt of the goods. If you cannot provide tracking evidence and the parcel is lost or not delivered to us, we will not be able to issue a refund or replacement.We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Order returns will either result in a refund (full or partial) or the case being closed without a refund. Once a refund has been processed for you the case is considered closed.Please note, any order returned to us is subject to a £1 restocking/administrative fee.

B2B sales are not subject to the same policies and laws as consumer orders. In accordance with the Sale of Goods Act 1979, businesses are entitled to a refund or replacement for goods that are not of satisfactory quality, not fit for purpose, or do not match their description.Where goods are faulty, damaged or not as described, we ask that you message us prior to sending any return. We may be able to solve the issue without you having to return the goods. For claims relating to damaged or faulty goods upon delivery, credible evidence (e.g., photographs, delivery report, and condition upon receipt) is required. Any such claims must be reported within 7 days of delivery. Claims made after 7 days will be reviewed on a case-by-case basis and may be considered as resulting from customer handling or use unless the buyer can provide evidence that the fault or damage was present at the time of delivery. For further information regarding faulty goods please see the order issues section of our terms and conditions.For discretionary B2B returns (non-faulty goods), you are responsible for covering the return postage. Refunds in these cases apply to the product price only, original delivery charges are non-refundable. Unless otherwise agreed, the cost of returning faulty goods is also the responsibility of the buyer. If goods are found to be faulty upon delivery, and a refund is the solution outcome, the refund will cover the product cost only. Original delivery charges are non-refundable unless agreed otherwise in writing or where required by law. Please note, there is no statute that mandates refunding original outbound postage in B2B transactions in the UK. If a parcel is returned to us because delivery could not be completed (for example, due to an incorrect address, non-collection, refused delivery or other circumstances within your control we will refund the item price only (no outbound shipping costs will be refunded) and we will deduct the direct return-to-sender charge invoiced by the carrier from any refund you receive.

Unidentifiable Returns

Any returned orders received without sufficient details — such as original order number, customer name, or any other trackable information — will be held for a period of 5 days. If the customer does not provide the correct order number or identifying details within this time frame, the return case will be closed, and no refund will be issued. If you later make a claim for an unidentified return, we reserve the right to refuse a refund. This policy does not affect your statutory rights regarding faulty goods. For more information regarding faulty goods please review the order issues section and the warranty claims section of our terms and conditions.

Order Issues:

If there is an issue with your order please contact us. Some examples of order issues may include, but are not limited to, ‘incorrect item received’, ‘missing items in shipment’, ‘issue with item usage’, ‘damaged goods on arrival’, ‘item not as described’ or ‘order not received’.It is your responsibility as the buyer to check your order upon arrival to ensure you have received the correct items in the correct quantity. If you have not, it is your responsibility to contact us promptly for a resolution.Any order issues that you bring to our attention will require a detailed description of the issue and photo evidence of the issue.

Parcel has not arrived:

We primarily use Royal Mail Tracked delivery. UPS or DPD may be used on occasions where Royal Mail Tracked is not applicable and Pallet delivery is used for heavy 50+ kg orders. Most parcels arrive within 1–5 working days after dispatch (depending on service selected at checkout). If your parcel hasn’t arrived, please allow up to 14 days from the dispatch date before reporting it as lost. This allows time for any delivery delays or Royal Mail investigations. If your item still hasn’t arrived after this time, we may offer a replacement or refund but this is decided on a case-by-case basis.

Refunds Without Return or Partial Refunds: