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Eley’s Satisfaction Guarantee and Return Policy is designed to make sure that you are satisfied with the quality and performance of our products. Returned items must meet the following criteria:

Items must have been purchased directly from Eley Corporation. Purchases from other retailers need to be returned to them.

Eley Corporation does not refund initial shipping or handling charges.

Items must be packaged in accordance with FedEx guidelines, preferably in the original Eley packaging.

Items must be returned freight prepaid.

Contact Eley Corporation’s customer support team within 30 days of invoice date to request a Return Authorization Number (RGA).

Along with your RGA number, Customer Support will provide you with the address to the nearest Eley warehouse location to send the package(s) to.

You'll need to re-package the merchandise, write the RGA number on the exterior of the package(s), address it to the Eley warehouse location provided, and deliver it to the courier service of your choice (FedEx, UPS or USPS).

Upon receipt of the returned merchandise, Eley Corporation will conduct an inspection to ensure above guidelines are met. Any item that has been damaged or is missing parts for reasons not due to our error could be subject to a partial refund.

Once the returned item has been inspected and processed, Eley Corporation will issue a refund to be applied to your credit card within 3-5 business days.

Eley Corporation will notify you via e-mail of your refund once the return has been processed.