Horizon Duffle Bag

Refund policy Our policy is to provide a replacement or refund if the product has a significant issue. However, please note that refunds and replacements are not applicable in all situations. Please note that refunds will not be issued for delivery delays or delays caused by logistical or production challenges by our suppliers due to circumstances beyond Promo Punks'/Promo Media's control. The deadlines or delivery dates we provide in all communication, quotes and invoices are estimations and not guaranteed . By accepting your quote or paying your invoice, you agree to our return and refund policy. Suppose issues or problems occur during the production process, Promo Media Pty Ltd reserves the right to attempt to rectify them to ensure the product is fit for its intended purpose of use as our product description. This may occur regardless of any client deadlines or events. We will make every effort to communicate with you during this process and work towards a satisfactory resolution. The replacement product will be identical to the one originally ordered. Refunds will be issued in the same amount and form as your original payment. We aim to process all refunds within 14 business days of receiving the returned product. When assessing a refund or replacement request, we will consider the following factors: • Whether the product matches the description provided • The extent to wh…