Hook Nest 3 Tool Mounting System

USA

Standard Delivery In stock items typically leave our warehouse within 1-3 business days. Business days are Monday-Friday, not including holidays. Custom items vary based on the current production lead-time listed for the item. Some items may ship directly to you from our vendor partners. Shipping estimates do not include transit time. Most packages are sent using a tracking or delivery confirmation method. Emergency Responder Products reserves the right to contact customers about extenuating shipping costs associated with bulky orders that result in higher than normal freight costs which are not covered by the system’s standard calculated freight. The customer will be notified before the order is fulfilled and you will have the opportunity to approve or reject the revised freight. A rejection of the revised freight will result in a cancellation of the order.

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If you are not satisfied with your purchase, contact us by phone or email within 30 days of delivery to you.

The item must be returned in the original packaging and cannot appear used or be damaged or abused in any way in order to receive a full refund. Shipping and handling are not refundable. Items must be returned by a prepaid/insured traceable source, such as, FedEx, UPS or USPS Priority Mail. We are unable to accept returns after 60 days.

All custom items are final sale (i.e. Badges, Helmet Shields, Helmets, Imprinted or Embroidered items, etc.). Certain items are eligible for up to a 25% restocking fee. These include, but are not limited to 5.11 Tactical items.

PLEASE NOTE* Due to the Hazardous Material, Road Flares are not a returnable item.

To Return Items:

1. Send the item in its original packaging.

2. Pack the item carefully so that it will not be damaged during the return shipping process. Include a copy of your invoice and the RA#.

3. Use a secure shipping method to send the item so that it can be tracked. We are not responsible for items lost during shipping, and cannot process your return until the item is received back at our return center.

All returns should be sent to the following address:

Emergency Responder Products

Attn: RETURNS

175 Bethpage Sweet Hollow Road

Old Bethpage, NY 11804

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