Hook & Loop rolls

We strive to ship your order as quickly and efficiently as possible. Here’s what you can expect:

Stock Items• Ship within 1–2 business days.

Non-Stock & Special Order Items• May take 1–3 weeks to ship, depending on availability and sourcing.

Custom Printed Tape• Ships in approximately 3–4 weeks after final proof approval.

Shipping Methods• We primarily ship via UPS Ground.• Customers may select their preferred carrier at checkout if different options are available.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Custom slit tape to order or custom printed tapes are not eligible for return. Orders may be subject to a re-stocking fee, up to 25%, in addition the customer is responsible for shipping fees to return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at sales@marteck.com. Please note that returns will need to be sent to the following address: [Marteck of Texas 130 Ralph Ablanedo Dr, Austin, TX 78748 BLGD#3] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@marteck.com

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@marteck.com.

Contact - Tape Solutions Inc. | Marteck of Texas LLC. - Checkout