Honeysuckle

1. SHIPPING POLICY

Where We Ship From

All orders are shipped out of our distribution center in Miami, Florida, USA. We offer FREE UPS GROUND SHIPPING on orders above $200 to all locations in United States.

We offer FREE shipping ONLY to the continental U.S. (excludes Alaska, Hawaii, Puerto Rico and U.S. protectorates). If you’d like to ship outside the continental U.S., please contact us at info@themagicscent.com for special arrangements and pricing.

Shipping Time

We process all orders prior to shipment within 1-3 business days (holiday and special sales processing times may vary).

Orders are not processed or shipped on Saturday, Sunday or Holidays, except by prior arrangement.

Please note that due to an increase of demand during Black Friday and the Christmas season, shipping times may be delayed. If you have any questions, please do not hesitate to contact us at info@themagicscent.com

Duties

All applicable custom fees, taxes and duties are the sole responsibility of the customer on any International and Canadian orders. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.

Please note, in rare occasions, custom agents may delay delivery of some packages. Payment is required to release your order from customs upon arrival. Customs charges can be paid by credit card or COD (cash on delivery). In case that the customs charges are not paid the order will be returned back to The Magic Scent distribution location.

2. ACCEPTED PAYMENT POLICY

We accept MasterCard, Visa, Discover, American Express, PayPal and Afterpay payment methods.

Please be sure that the provided information for your billing address, shipping address, telephone number and etc. is correct. Any incorrect information will cause delay in processing your order.

If you pay by credit card you will be billed at the time of your order. Once your credit card is billed we will start processing the order. But if for any reason we are not able to fulfill your order the charges will be reversed immediately to your bank account.

If for any reason your bank declines your charge, this may cause delay of your order. The Magic Scent does not have any say on your bank’s policies.

3. ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Contact - The Magic Scent - Checkout

1. RETURN & EXCHANGE POLICY

We accept returns within 30 days of delivery.

We accept returns ONLY by mail as we strongly recommend the use of shipping carrier who is able to provide insurance and tracking number.

The Magic Scent will NOT be responsible for any lost in transit of your package.

Return for Refund:

Diffuser – New, unused scent diffusers in original packaging can be returned within 30 days of delivery for a full refund. ALL used scent diffusers must be returned within 30 days of delivery for store credit OR a partial refund ( 30% restocking fee will be deducted ).

Scent oil – New, sealed and unopened oils can be returned within 30 days of delivery for a full refund. ALL opened, unsealed and used fragrance oils must be returned within 30 days of delivery for store credit OR a partial refund ( 30% restocking fee will be deducted).

Refund Policy

If your return is approved for a full refund or partial refund, we will initiate a refund to your credit card (or original method of payment) within 5-10 business day. You will receive the credit, depending on your card issuer’s policies. The Magic Scent does not have any say on your bank’s policies.

Return for Exchange:

Diffuser – Any diffuser can be exchanged ONLY for an upgrade for bigger diffuser within 30 days of delivery. For all exchanges you will be charged 15 % restocking fee from the retail price of the current diffuser you have purchased with us.

Scent oils –Any oils can be exchanged within 30 days of delivery, for another The Magic Scent oil of equal or lesser value as long as the oil bottle is sealed and unopened. Keep in mind that before you buy your oil you can always sample it. If you would like to sample any of our scents, please go to our Sample Pack and order it first. Unfortunately, once the seal is broken or the oil bottle is opened, the sale is final.

Please do NOT send back to us without first contacting our team via info@themagicscent.com for any return & exchange requests. This will ensure a speedy resolution.

Customer is responsible for all shipping fees associated with the return for refund, exchange or repair!

“Return and Exchange” shipping address:

THE MAGIC SCENT MIAMI INC

“Return and Exchange” Department

1842 NE 144th Street, North Miami, FL 33181

You must include a copy of your proof of purchase as: invoice, receipt or credit card used for that purchase. All packages received without proof of purchase will not be eligible for return & exchange!

Contact - The Magic Scent - Checkout