Hole Control™ Duo

Thank you for visiting and shopping at That Asset LLC

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1–3 business days of receipt. Orders are not processed or shipped Saturday, Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment to P.O. boxes or APO/FPO addresses

ThatAsset.com ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

ThatAsset.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

ThatAsset.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the continental US.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

That Asset LLC will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible: info@thatasset.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

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We’re a small business doing everything we can to ensure your ass has a satisfying experience—if you’re not satisfied with your items, please reach out to our team at hello@thatasset.com for assistance. We accept returns within 30 days of purchase.

Please note: (1) As we are a small business, we are unable to provide postage for orders under $70 and (2) the original shipping charges will not be refunded.

For International returns, the return shipping and any reverse duties & taxes are the responsibility of the customer. We also recommend insuring your package.

Please allow up to two weeks for refunds to be credited to your original form of payment.

For Hole Serum we offer refunds if you’ve had a reaction—Hole Serum contains a potent blend of plant-extracts and clean ingredients designed for sensitive skin with the help of a dermatologist, but no skincare product is compatible for all people. Just email us at hello@thatasset.com and we will help your ass out!

If you have a defect or problem with your order, we are always here to help, please email us at hello@thatasset.com .

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