Hobbles

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

In-store pickup

You can skip the shipping fees with free local pickup at our Kimberley location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business days during openings hours. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 10am - 5pm on Wednesday to Saturday.

International Shipping

We offer international shipping.

At this time, we do not ship to Australia.

Shipping charges for your order will be calculated and displayed at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kootenay Tack is not responsible for these charges if they are applied and are your responsibility as the customer. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 3 work days of receiving your shipping confirmation email, please contact us at info@kootenaytack.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns for USED items and saddles up to 3 days after delivery, if the item is in its original condition, and we will refund the full order amount minus the shipping costs for the return when we have the item back here. Other NEW items except saddles we accept up to 7 days after delivery, if the item is in its original condition, and we will refund the full order amount minus the shipping costs for the return when we have the item back here.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@kootenaytack.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@kootenaytack.com.

Contact - Kootenay Tack - Checkout

Returns Our policy lasts 7 days on new items. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Our policy lasts 3 days on consignment items. If 2 days have gone by since your purchase and you haven't notified us, unfortunately we can’t offer you a refund or exchange. This is to insure our clients don't miss out on potential sales while items are on consignment in our store. To be eligible for a return, your item must be unused and/or in the same condition that you received it. It must also be in the original packaging and with tags. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. No retuirns on new bits that have been tried.Additional non-returnable items: - Gift cards - Downloadable software products - Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) - Book with obvious signs of use - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at kootenaytack@hotmail.com. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kootenaytack@hotmail.com and send your item to: 8052 Regan Rd, Kimberley, BC V1A 3M4, Canada. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: 8052 Regan Rd, Kimberley, BC V1A 3M4, Canada. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Kootenay Tack - Checkout