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AeonFly, Inc. Shipping Policy

At AeonFly, Inc., we are committed to providing a seamless and transparent shipping process for our customers. Below, you'll find all the essential details about our shipping policies, procedures, and timelines.

1. Delivery Timeframe

We understand the importance of receiving your items in a timely manner. Our delivery times are designed to meet your expectations:

Order Handling Time: 1 to 2 business days (mon to fri). Orders are processed Monday through Friday.

Transit Time: 3 to 5 business days (mon to fri). This applies to orders shipped within the USA.

Order Cutoff Time: Orders placed before 6 pm Eastern Standard Time (EST) will be processed the same day. Orders placed after this cutoff will be processed on the next business day.

Please note that the delivery timeframe may vary depending on the specific product or shipping location. In case of any unforeseen delays, we will keep you informed with updated delivery estimates.

2. Shipping Cost

•We offer USA Flat Rate $10 Shipping with tracking number for Upto 10LBS items.

•We have Express, 2 Day and Overnight Shipping options at checkout page for USA.

3. Shipping Location

Currently, AeonFly, Inc. ships within the USA and to the rest of the world, except restricted countries.

4. Shipping Carriers and Method

We use trusted and reputable carriers such as FedEx, UPS, and other reliable postal services to ensure secure and timely delivery. Each shipment is assigned a unique tracking number for real-time updates.

5. Delivery Confirmation

For added security and peace of mind, customers can request signature confirmation upon delivery. To request this, please mention it in the comment box when placing your order.

6. Tracking Information

After your order is confirmed, we will provide you with a tracking number via email. You can use this number to check the status of your shipment. In addition, you'll receive email updates about your order's progress, ensuring that you're always in the loop.

Checking Order Status: Simply use the tracking link sent via email or contact us at info @aeonfly .com if you need any assistance with tracking your order.

7. Shipping Restrictions

Certain products may be subject to shipping restrictions. If any products are restricted to certain areas or have limitations, these details will be provided on the product page prior to your purchase.

8. What if Your Shipment Never Arrives?

In the rare event that your package does not arrive within the expected delivery timeframe, please contact us immediately at info @aeonfly .com . We will open an investigation with the carrier to locate the package or, if necessary, arrange for a replacement product to be shipped to you.

9. Lost or Damaged Shipments

If your shipment is lost or arrives damaged, we will quickly process a claim with the shipping carrier. Once the claim is approved, we will offer a replacement product or issue a refund based on your preference. We strive to resolve these issues swiftly and with minimal inconvenience.

10. No International Shipping

At this time, we do not offer international shipping. Our shipping services are limited to addresses within the USA.

11. Handling Lost or Missing Items

If you believe your shipment is lost or missing, please reach out to us immediately at info @aeonfly .com or call +1 (302) 499-4044. We will conduct a thorough investigation to resolve the issue promptly.

12. Returns and Refunds

If you need to return an item, please refer to our Returns and Refunds Policy for detailed instructions. We aim to make the returns process simple and straightforward, and our team is always available to assist.

13. Non-Processing Days

We do not process or ship orders on weekends or major public holidays. For urgent inquiries regarding shipping on Saturdays, feel free to reach out to our Sales Department.

Contact Information

Email: info @aeonfly .com

Phone: +1 (302) 499-4044

Hours of Operation: Monday to Friday: 8:00 AM - 6:00 PM Eastern Standard Time (EST)

If you have any questions about our shipping policy or need assistance with your order, don't hesitate to contact our customer support team. Your satisfaction is our priority.

Contact - Aeonfly - Checkout

AeonFly Return & Refund Policy

At AeonFly, we strive to provide quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help. Below is a detailed guide to our return, refund, and exchange process, ensuring transparency and ease of service for our customers.

General Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return. The item must be returned in its original condition, unused, with tags, and in the original packaging.

How to Start a Return

To initiate a return, you must first contact us. Returns are not accepted without prior authorization. Here are the steps to follow:

Contact UsYou can contact us via:

Email: Send a return request to info @aeonfly .com .

Contact Form: You may also submit a return request through our contact form available on our website.

Provide Required InformationWhen you reach out, please include:

•Your order number or proof of purchase.

•A brief description of the reason for return (damaged, faulty, wrong item, etc.).

Photos of the item (if it’s damaged, faulty, or incorrect), which will help us assess the issue before approving the return.

Return Address & ShippingAfter your return is approved, you will receive:

•A return shipping label via email.

•Instructions on where and how to send your return.Items must be sent to the following address:2093 Philadelphia Pike, Ste 1247, Claymont, DE 19703, United States.Returns sent back without first contacting us or outside of the provided process will not be accepted.

Returns & Refund Eligibility

Here are the specific cases in which we offer returns and refunds:

1. Change of Mind

If you change your mind about the purchase, you can return the item within 30 days, provided it’s in the same condition as when you received it—unworn, unused, with tags, and in the original packaging.

2. Faulty or Damaged Items

If the product you receive is damaged, defective, or faulty, please contact us within 48 hours of receiving it. Attach photos showing the issue to speed up the return process. We will arrange for a return, and you can opt for either a refund or a replacement.

3. Incorrect Item Received

In case you receive the wrong item, please contact us within 48 hours of delivery. We’ll guide you on returning the incorrect product and will ensure that you receive the correct one as quickly as possible.

4. Item Never Arrived

If your order doesn’t arrive within the estimated delivery time, please notify us within 30 days of the shipping date. We will investigate the issue and offer either a replacement or a refund if necessary.

5. Non-Returnable Items

Certain items are not eligible for return, such as:

Custom-built products (including special-order products).

Opened software or licensing keys.

If you have any concerns regarding whether an item is returnable, please contact us before initiating the return process.

Refund Process

Once your return is approved, here's what to expect:

Item InspectionAfter the returned item reaches us, we will inspect it to ensure it meets our return eligibility criteria. This process usually takes 2-3 business days after we receive the item.

Refund Approval/DenialIf your return is approved, you will be notified via email, and the refund process will begin. If the return is denied, we will provide a detailed explanation.

Refund MethodYour refund will be issued back to your original payment method, such as your credit or debit card.We do not issue refunds as gift cards unless specifically requested.

Refund Processing TimeOnce approved, refunds are processed within 10 business days. After the refund is initiated, it may take 3-5 business days for your bank or credit card company to post the refund.

Timeframes for Each Step

Here’s a breakdown of how long the entire return and refund process typically takes:

Return Request Approval:After you submit your request, we will respond within 1-3 business days to either approve or request more information.

Shipping the Item Back:Once the return is approved, shipping back the item may take 5-10 business days, depending on your location.

Inspection & Approval:After we receive the returned item, inspection typically takes 2-3 business days.

Refund Processing:Once the return is approved, the refund is processed within 10 business days.

Total Timeframe: From initiating a return request to receiving your refund, the process usually takes 10-15 business days.

Exchanges

If you need to exchange an item:

•The fastest way to get the item you want is to return the item you have and, once the return is approved, make a separate purchase for the new item.

•We will provide you with a return shipping label for the item you wish to exchange.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason. The item must still be in unused, unworn condition with tags and in the original packaging. You’ll also need to provide proof of purchase.

Damages, Issues & Questions

We encourage you to inspect your order upon receipt and contact us immediately if:

•The item is damaged or defective.

•You received the wrong item.

•You have any other concerns or questions about your return or refund.

For any questions related to returns, refunds, or exchanges, feel free to contact us at info @aeonfly .com .

Cancellation Policy

•Orders may be canceled within 24 hours of purchase for a full refund if they have not yet been shipped.

•If your order has already been shipped, it must be returned following our return process, and shipping fees may apply.

Refund Not Received?

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info @aeonfly .com so we can assist in tracking your refund.

Contact - Aeonfly - Checkout