Hinkley Lighting - Variable Output LED Spot Light

Free Shipping

We offer FREE shipping on orders over $75 using standard ground service via UPS, FedEx, or freight carrier within the continental United States. For orders under $75, we offer a discounted flat rate of $9.99.

Alaska, Hawaii, Puerto Rico, & U.S. Territories

Orders shipping to Alaska, Hawaii, Puerto Rico and U.S. Territories or Protectorates may incur additional shipping charges and longer transit times.

Transit Times

All orders ship directly from the manufacturer and shipping lead times may vary. Once your order ships, it will typically arrive within 5-7 business days.

Multiple Shipments

Since items ship directly from the manufacturer, orders of two or more items may result in multiple shipments arriving on different days. You will receive an email with tracking information for all packages.

Delivery Information

Small parcel packages shipping ground will not require a signature and will be left by the carrier (UPS, FedEx) at their discretion. If your order is shipping freight, the carrier (R&L Carriers or best way) will be in contact with you to schedule a delivery. They will call the phone number listed on your shipping address.

PO Boxes

We cannot ship to PO Boxes. Please provide a physical shipping address when entering your order.

Expedited Shipping

Expedited shipping is available for most items, but extra charges would apply. Rush shipping is only available to the 48 contiguous states. For volume orders, exceptions to this policy may apply. Email us at smile@lamps.com if you need expedited services. Please be sure to include the item number and quantity, ship-to address, and date your order is needed.

Damages

It is critical that all packages are inspected upon delivery, and any issues are reported to our Smile Support Team at smile@lamps.com within 7 business days. Please click here for more information on damages.

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Because we want you to love your purchase, most items can be returned up to 30 days from the date the item was delivered. Prior approval is required, so please click here to submit the form to initiate a return.

There are some important exceptions to the 30-day return policy, so if you think you might need to return an item, please read our guidelines below first.

Guidelines for Returns

•All items must be in new resalable condition, uninstalled, and include all original packaging.

•Request a return by submitting the return request form to our Smile Support team

•Sometimes, we must request return authorization from the manufacturer. This usually takes 1-3 business days.

•Once approved, we will send you a return shipping label to send the item back in original packaging.

•The label must be used within 7 days. If your label is not used, it will expire and your return will be closed.

•The cost of return shipping will be deducted from your refund, which will be issued within 5 business days after the manufacturer receives and inspects the returned merchandise.

•All large scale, volume orders that have been quoted or specified may be subject to a restocking fee, as well as original and return shipping charges.

Return Window

•Returns requested within 30 days of delivery will be refunded less the cost of return shipping with no restocking fee, subject to these return policy guidelines.

•Returns requested 31-60 days after delivery may be subject to a 25% restocking fee.

•Returns requested more than 60 days after delivery are not accepted.

•Items that are returned without prior authorization are subject to denial of refund.

Ineligible Items & Manufacturers

We do our best to have clear, easy-to-follow policies. We do, however, have a handful of manufacturers that do not accept returns on custom-made products. This applies to certain products from the following:

•Brands that are ineligible for return:

•Pablo Designs – returnable if requested within 10 days of delivery

•Items that are ineligible for return:

•Items that have been installed, are not in resalable condition, or are not returned in their original packaging are not eligible for return

•Custom made products

•Clearance, closeout, or final sale products

•Parts — all parts or replacement part orders are final sale

Damaged or Defective Items

Due to the fragile nature of many of the products that we sell, damage does occasionally occur during the shipping process. Don’t panic! We are committed to getting you a product in perfect condition. Here are our guidelines for damaged or defective items:

•Damaged or defective products must be reported within 7 days of delivery.Please email your order number, the details of the damage and/or defect, as well as photos of the damage to smile@lamps.com.

•Please retain all original packaging and documentation while the situation is under review.

•If an individual part, piece of glass, or other component of a lamp or fixture arrives damaged, that replacement part will be sent to you at no charge.

•If the item is damaged beyond repair, a full replacement order will be issued.

•Items returned as damaged or defective that are found to be in working condition after inspection will be subject to a 25% restocking fee and deduction of the return shipping fee.

•Lamps.com does not cover or reimburse the cost of electrician fees.

Price Protection Policy

At Lamps.com, we strive to provide an exceptional customer experience. If within 30 days of receiving your order, you find a lower advertised cost on the product that you purchased, we welcome the opportunity to match the competitor’s price.

As a U.S. authorized reseller, we have an obligation to adhere to the pricing guidelines set forth by the manufacturers that we work with. In some cases their policies do not allow us to price match, but we try to do everything we can to accommodate our customers.

If your purchase meets the standards outlined below, simply send the active URL link of the competing product page, along with your contact information and order number to smile@lamps.com. Our Smile Customer Support Team will contact you within one business day.

•Comparison prices must be on products sold by an online authorized dealer. Verification will be performed by Lamps.com.

•Comparison prices must include all shipping and handling charges and taxes.

•Comparison products must be exactly the same as the item and quantity you purchased. This includes the brand, product name, manufacturer SKU, finish, trim, shade, etc.

•Sale and Closeout items are not eligible for the Price Protection Program.

•The Price Protection Program is applicable towards individual items only. Items purchased using volume, trade, and/or professional discounts are excluded.

•For more information about our Price Protection Program send us an email at smile@lamps.com with your questions.

The following brands do not allow price matching, and therefore are excluded from the Price Protection Policy:

•Arteriors

•Currey & Company

•Fanimation

•Minka-Aire

•Sonneman

•Visual Comfort Modern Collection

This policy is subject to change without notice.

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