Himitsu Bako Mini 3

Shipping OriginAll orders are shipped from Prague, Czechia.

Processing Times

In-stock puzzles: Dispatched within 1–3 business days

Made-to-order puzzles: Dispatched within 3–7 business days

You will receive a confirmation email with tracking information once your order has been shipped.

Estimated Delivery TimesDelivery times may vary depending on destination and local postal services. Average delivery estimates:

European Union: 5–10 business days

North and South America: 7–21 business days

Africa, Asia, Australia: 7–21 business days

Please note that these are estimates and not guaranteed delivery dates.

Customs, Duties & TaxesOrders shipped outside the European Union may be subject to import duties, taxes, or additional charges imposed by the destination country. These fees are the responsibility of the buyer and are not included in the product or shipping price.

Delayed, Missing, or Damaged OrdersIf your order is delayed, missing, or arrives damaged, please contact us at info@puzzleguy.store and we will assist you as quickly as possible.

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We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with all original packaging and any included accessories. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@puzzleguy.store If your return is accepted, we’ll provide you with instructions on how and where to send your package.Please note that customers are responsible for the shipping costs of returning their items. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong product, so that we can evaluate the issue and make it right.

Exceptions / Non‑Returnable Items

Certain types of items cannot be returned, such as:

Custom‑made products (including special orders or personalized puzzles)

Digital downloads or gift cards

We also do not accept returns for perishable goods, personal care items, or hazardous materials.Please contact us if you have any questions about a specific item’s eligibility for return.

Exchanges

The fastest way to receive the item you want is to return the item you have (following the process above). Once the return is accepted, you can make a separate purchase for the new item.

European Union 14‑Day Cooling‑Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in its original condition and packaging, and you must provide proof of purchase.Return shipping costs remain the responsibility of the customer.

Refunds

We’ll notify you once we’ve received and inspected your return and will let you know if the refund has been approved. If approved, you’ll be refunded automatically on your original payment method within 10 business days.Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@puzzleguy.store

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