High-Definition Endoscopic Smart Visual Ear Pick

Order ProcessingOrders are normally processed within 1–5 business days, excluding weekends and public holidays. Tracking information will be emailed when available.

United States ShippingWe offer FREE standard shipping within the United States. Estimated delivery time is 5–11 business days after order processing.

International ShippingInternational shipping is available to selected destinations. Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed at checkout.

Customs and Import ChargesInternational customers may be responsible for customs duties, import taxes, or other fees charged by their country unless otherwise stated at checkout. Customs processing may cause delays beyond our control.

Delays and TrackingDelivery estimates are not guaranteed. Holidays, carrier disruptions, weather conditions, and customs processing may cause delays.

If your tracking information has not updated for an extended period, please contact us at nahyeon.store@gmail.com .

Order Changes and CancellationsPlease contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after fulfillment has begun.

Contact UsFor shipping or order questions, please contact:Email: nahyeon.store@gmail.com International Support: +1 630-647-9093

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We have a 14-day return policy. You must request a return within 14 days after receiving your item.

To be eligible, the item must be unused, unworn, with tags, and in its original packaging, with proof of purchase. Contact nahyeon.store@gmail.com before sending any return. Returns sent without prior approval may not be accepted. We will provide the correct return address after approval.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Original shipping charges are not refundable unless required by law.

Damages and Issues

Inspect your order upon receipt and contact us promptly if an item is defective, damaged, or incorrect. Include your order number and photos where possible.

Exceptions / Non-returnable Items

Perishable goods, food, opened or used personal-care and beauty products, custom or personalized products, hazardous materials, sale items, and gift cards cannot be returned unless defective or required by applicable law.

Exchanges

After an approved return, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If an order is delivered in the European Union, you may have a statutory right to cancel or return it within 14 days. Mandatory consumer rights are not limited by this policy.

Refunds

We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional processing time. If 15 business days have passed after approval, contact nahyeon.store@gmail.com.

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