Hidden Cabin

Handling Time We process orders within 1-2 business days. Orders placed during weekends or holidays are processed on the next business day. If there are any issues with an order, we may need to contact you and seek additional information (for instance, an address clarification) which may add some extra time.

Transit Time & Delivery Areas Our delivery times vary based on location and are subject to change due to weather conditions and other unforeseen circumstances. Please note the estimated delivery times for different regions:

Shipping Timeframes

Country

Estimated Shipping Time (Days)

United States

8-21 days

Mexico

20-25 days

United Kingdom

10-15 days

Canada

10-18 days

India

10-15 days

Singapore

10-12 days

France

10-15 days

Netherlands

15-18 days

Sweden

15-18 days

Italy

10-15 days

New Zealand

10-15 days

Spain

10-15 days

Ireland

10-15 days

Saudi Arabia

10-15 days

Australia

10-18 days

Israel

15-20 days

Belgium

12-18 days

Denmark

12-18 days

Finland

12-18 days

Germany

10-16 days

Norway

12-18 days

United Arab Emirates

10-15 days

Portugal

10-15 days

Switzerland

10-17 days

Hungary

12-18 days

Austria

10-18 days

Turkey

12-18 days

Estonia

10-12 days

ShippingShipping is billed at a flat rate for most orders, regardless of size.

For U.S. customers, shipping is $5.83 for items sent from our standard facilities, and $9.00 for items that ship from our U.S. warehouse. The exact rate for your order will always be shown at checkout before you pay. For international customers, shipping varies by country and is calculated during checkout.

Cut-Off Time Our daily shipping cut-off time is 5 PM Mountain Time. Orders placed after this time will be processed on the following business day.

Delivery Area We proudly ship to a number of countries and regions, including the USA, Europe, Asia, Mexico, South America, Australia, Singapore, and Canada.

Multiple Addresses Please note that we can ship to only one address per order. For deliveries to multiple addresses, separate orders are required.

PO Boxes & Military APO/FPO Addresses Unfortunately, we are unable to deliver to APO/FPO addresses.

Customer Service Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM Mountain Time, to assist you with any inquiries or concerns regarding your order. You can reach us at:

•Phone: +1 708 406 9024

•If you can't get ahold of anyone, please reach out to our email address. Our average response time is typically around 2-4 hours.

•Email: support@craftoriastore.com

•Mailing Address: 9701 Montgomery N.E. #1142 Albuquerque, NM 87111 United States

Thank you for choosing our store for your needs. We are committed to ensuring your complete satisfaction.

Contact - Craftoria - Checkout

Craftoria Refund & Return Policy

We want you to be completely satisfied with your purchase from Craftoria. Please reach out to us via the contact page if there are any questions or problems with your order.

Condition and Timing

To be eligible for a refund, the return request must be made within 30 days of receipt. If the return request is initiated after this period, we reserve the right to refuse a refund.

Initiating a Return

To initiate a return, please get in touch with our customer support team at support@craftoria.com . Our dedicated team will assist you with the return process and provide further instructions.

Refund Processing Time

Once your refund request is submitted and processed, your original payment method will be credited within 1-3 business days, depending on your financial institution.

Contact - Craftoria - Checkout