Hexagonal Black Marble Coffee Table

Delivery Services-

- Smaller packages up to 2kg- Shipped via Parcel2Go / Yodel / Evri + tracking details provided

- Medium packages over 2kg - Shipped via DPD Local / similar + tracking details provided

- Large packages over 20kg (e.g furniture) - Shipped via specialist 2 man delivery services.

- Julian Bowen (under 1m / small items) - Shipped via Parcel2Go / Yodel / Evri + tracking details provided

- Julian Bowen (large items e.g furniture) - Shipped via Julian Bowen DHD (Direct Home Delivery) using BJS 2 Man Home Delivery. This service will allow you to select a date for delivery.

Items can arrive sooner if they are immediately in stock. Similarly certain items may incur an additional wait time subject to stock availability so it is recommended to check stock level prior to order due to the volumes sold online we are unable to consistently update stock for all items.

ALL UK MAINLAND DELIVERY IS FREE OF CHARGE.

All of the following postcodes will incur an additional pallet surcharge:

(Channel Islands, Isle of Man, Iscles of Scilly, Northern Ireland, BT, IM, TR21-25, The Highlands and Islands of Scotland - IV, HS, KA27-28, KW, PA20-49, PA60-78, PH30-44, PH49-59, ZE.)

If you would like a specialist delivery option this will incur an extra fee.

The following is a list of different delivery services we use:

Standard Doorstep Delivery (FREE Delivery)

- Standard door step - 1 man courier delivery - smaller items

- Delivery Time Notification by SMS and Email.

- Pre-delivery call.

Pallet Delivery (For less populated towns and rural areas) *Surcharge will apply* - Contact us directly for a quote.

- Call to book in delivery date

- Pre-delivery call

- Kerb side delivery only

- This service is commonly used for extremely fragile and glass items as a glass are not covered by any courier company at all.

2 Man Home Delivery (Premium Service) (FREE Delivery)

- Delivery to room of choice using 2 man delivery service (up to 3 rd floor)

- Extremely heavy items will be delivered to ground floor only

- Day of Choice Delivery (Weekdays)

- Delivery Time Notification by SMS and Email.

- Pre-delivery call

2 man White Glove Delivery

- Delivery to room of choice using 2 man delivery service

- Extremely heavy items will be delivered to ground floor only

- Goods will be assembled and put in place

- Packaging removed

- Call to book in delivery on day of your choice

- Pre-delivery call

- Only available for selected products

Modern Home Interiors aims to provide you with a high class shopping experience every step of the way. We assure you that we take all due precautions so that your furniture reaches you in brand new condition and on time.

We can deliver to Northern Ireland & all Southern Ireland, the Isle of Wight, the Isle of Man, the Highlands, Northern Scotland, Scottish Isles or the Channel Islands. However, you would need to call our Customer Service Team to obtain the cost of delivery to these areas. If you feel that the delivery cost quoted is too much for these areas, then we will deliver free to a nominated mainland GB address e.g. a port. Further transport and responsibility for the items will belong to the customer from this point onwards. Modern Home Interiors will not be able to accept any responsibility for any damage or loss caused in shipping overseas.

Maximum Order Delivery Time

On placing your order, you will receive an email containing a summary of the items you have purchased and you will be advised on how long the delivery time is estimated at. However delivery may take slightly longer in some cases due to unforeseen circumstances such as bad weather, courier errors and others. Please check your emails regularly for such updates.

Our furniture coming from UK Suppliers typically will take around 2-3 Weeks to arrive. 4-5 Weeks for some specialist ranges. The maximum delivery time we quote is for our furniture which is 'Made To Order', estimating 6-8 Weeks delivery time due to the nature of the order. Some items maybe out of stock or discontinued. In this instance you will contacted to advise whether you would like to cancel the order or wait until the item is back in stock.

Courier Service in more detail

Small pieces of furniture, smaller orders and some home assembly items will be delivered by courier. Once your order has been picked from stock, it will be packaged for delivery to you, and collected by courier. You will receive an email on the day of collection from our Customer Service Team, advising you that delivery will take place the next 1-2 days and be given the tracking number for your order. Courier deliveries will take place between 9 am and 6 pm, Monday to Friday. If you are unable to take the delivery on the day allocated, the courier will leave an Attempted Delivery Notification, which will ask you to contact them to rearrange another delivery at your earliest convenience. If you have specific days in the week that are more convenient to receive a delivery, please let our Customer Service Team know when your order has been acknowledged, and we will endeavour to deliver on these days, wherever possible. All courier deliveries will require a signature from an adult when receiving the order and also require you to check that the item has not been received damaged. Any damage with your order must be reported by email and accompanied by photo evidence where appropriate within 24 hours of receiving delivery.

Premier Two-Man Delivery Service

This applies to our heavier items, big oversized boxes or large orders. The furniture will be carried into a room of your choice or placed upstairs. Unfortunately, we are unable to provide an Express Delivery service to the Two Man Delivery. Premier 2 man delivery services take up to 7-14 working days from the day of dispatch from our warehouse. You will receive a telephone call from our Delivery Company as to a convenient day for delivery of your order. On delivery, your order will be unloaded and delivered to the room of your choice, providing there is reasonable access for this to take place. All deliveries require a signature from an adult when receiving the order. Any damage with your order must be reported by email and accompanied by photo evidence where appropriate within 48 hours of receiving delivery. Please remember to measure all staircases, hallways and door frames in addition to the place where you would like to place the furniture so that you are able to move the item into your home safely and comfortably. (MOBILE CONTACT NUMBERS MUST BE GIVEN AT TIME OF ORDERING TO AVOID DELAY OF YOUR DELIVERY)

Please note we do not deliver on weekends or bank holidays.

Any item damaged in transit must be clearly signed as damaged by the customer on the delivery note. If the item is not signed as damaged on the delivery note, the customer has accepted full responsibility for any damages reported after this date. Any damage to the goods must be reported within 48 hours to ourselves. Replacement will have to be arranged for any damaged reported to ourselves

Our Customer Service Team are constantly monitoring your order and tracking its progress from the day of placement to the day you receive delivery. You will receive regular updates regarding your order, but should you have any questions at any point, please do not hesitate to contact the team at info@modernhomeinteriors.co.uk or on 0141 374 0321.

International Shipping

We do not ship internationally. We only send items to UK Mainland addresses. If you are unsure whether or not your address is covered by our delivery service please contact us and provide your full address.

Different delivery time for some products

Some products in our catalogue might be directly shipped by our partners and usually take longer time to reach your doorstep.

Delivery of the order is only done on business days. Business days are defined as all working days from Monday to Friday, excluding national holidays.

How to track your Order?

We send you an email confirming the shipment of order along with the details that contains the tracking number and the name of the logistics provider. You can Visit the website of the logistics provider and enter the tracking number for your shipment details.

What if shipment information is not clear even after using my tracking number?

If you are unable to track your order due to the courier website not keeping your order updated, please contact us and we will contact them directly.

I haven’t received my order even after the estimated delivery date

You can call the courier partner with your tracking reference number for clarification. If you are not happy with the information they provide to you, please give us an email or call with your order number and we will be happy to help you.

Contact - Modern Home Interiors - Checkout

Order Cancellation

•An order can be cancelled before it has been fulfilled or shipped. Normally we ship all orders within a few working days, depending on the items ordered so call or email us as soon as you decide to cancel the order.

•In case the order has already been shipped, the order can't be cancelled, after the cooling off period, which is 14 days from when the order was sent.

•Where a delivery date has been agreed with our carrier but the customer isn’t present to receive the delivery or refuses it, we reserve the right to charge the customer a minimum of £25 to cover part of the cost of the failed delivery.

•An order may be cancelled at any time between the placement of the order and within 14 days of placing the order, provided it has not been shipped. If it has been shipped you must return the goods back to us before any refunds can be made. Shipping costs will be applied unless the circumstances are not within the customer’s control, for example lost parcels, damaged parcels etc.

Returns Policy

•We do accept returns, Item must be returned to us in their original conditions with the original packaging, We do not accept opened, used, or part removed goods,

•When an item is deemed faulty and unfit for purpose, we will require any supporting photographic or video evidence available. Once accepted you will be offered a replacement. This will be delivered and the faulty item collected free of charge. No delivery charges for faulty items will be passed to you the customer unless you require a different delivery type to the original delivery. If you chose against a replacement or repair, we will arrange for the goods to be collected. Time scales will vary, however we will endeavour to have them collected as quickly as possible. When the goods are back with us they will be checked for said fault / defect and if found a full refund will be issued. If however no fault is found, any refunds will exclude collection charges.

•Please contact us prior to returning the goods. Return carriage charges are at the buyer’s expense unless items are damaged or incorrect.

•Customers are advised that goods being returned are at their own cost, where the purchase has been made & goods have been dispatched to a country other than the UK (Including Northern Ireland). This will apply to all instances including goods damaged in transit.

•Please be aware of this before making any purchase.

•Please note, we do not offer any returns for any ex display, listed as damaged items, or seconds items.

•If your item is damaged during transit, please call us immediately to arrange a replacement and to discuss the return of the damaged goods. If there is any doubt please sign for the goods as “damaged”. If signed for as `OK` - then we cannot accept any damages after this. It would assist your claim for damages if documentary proof was provided ie. A picture.

•If you have received an item which does not match the original item description and you wish to return it, please call us immediately to arrange for the original item to be dispatched and to discuss the return of the incorrect item.

•On receipt of goods you have 48 hours to contact us for a refund or replacement. Please ensure you check your goods immediately to avoid disappointment.

•We will not entertain refunds or replacements after 14 days have elapsed.

•If the item is returned un-opened and in its original condition we will refund the item cost minus postage fees. Please note we will NOT refund any item that has been assembled or modified in any way or form.

•All returns must be in their original packaging. We cannot accept responsibility for returned items damaged or lost in the post, it is therefore advisable to take out postal insurance. Or, alternatively, to send the package by recorded / special delivery or Parcel force.

•Returned goods for whatever reason must be returned to us at your own cost unless we agree that you may dispose of them in which case please comply with the manufacturers instructions before disposing of hazardous goods. Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, we will meet the cost of return but we ask that you allow us to nominate the carrier and you must co-operate and allow a suitable time for the courier to collect at an appropriate time. We may instruct you to return via Royal Mail or equivalent Postal Service within your own country and we shall refund such costs to you at time of refund.

•Any refund amount will only cover the amount of your actual purchase price.

•Items will be subject to a 10% (or £1.00 minimum) handling fee, this will be to cover the associated costs.

•Italian Furniture items returns are subjected to a 20% (or £1.00 minimum) handling fee, this will be to cover the associated costs.

•Please Contact us if your item is faulty.

•Please contact us by telephone or email

•We do not provide returns postage on FREE delivery.

There are certain situations where only partial refunds are granted: (if applicable)

•Partially fulfilled order.

•Any item not in its original condition or is damaged or missing parts for reasons not due to our error.

•Any item that is returned after the agreed returns delivery time

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (normally 3-5 working days).

We can only accept a return of goods if they are sent back to us in original packaging and condition in order for the item to be reused or listed for re-sale.

In the case where a customer would like to return for their own reasons this would carry a return postage charge which the customer would pay to send the item back to us + a restocking fee of 10% on all heavy goods items which is to cover our shipping, handling, goods inspection and repackaging costs.

In the case where a customer would like to return the product due to a fault/issue with the product, we will arrange uplift free of charge and a full refund will be issued with no costs passed to the customer.

Late or missing refunds

If you haven’t received a refund yet please be advised that some refunds may not appear on your card for a few working days so please allow some time to pass before contacting us regarding late or missing refunds.

You can also contact us at info@modernhomeinteriors.co.uk

Exchanges

We may offer to replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

If the exchange is not available, we shall refund the amount paid by you once returned order has been received and inspected by our team. You may consecutively place a fresh order for the same or different product.

Contact - Modern Home Interiors - Checkout