Helper Tower: A Multi-functional Foldable Step Stool for Kids

Thank you for shopping with VYBORA CO. We are committed to providing a smooth and reliable shopping experience from checkout to delivery.

Order Processing

Orders are typically processed within 2–7 business days after payment confirmation. Processing times may vary depending on product availability, supplier fulfillment times, holidays, or high order volume periods.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Times

Estimated delivery times vary depending on the product, shipping carrier, and destination. While many orders arrive sooner, please allow additional time during peak seasons, holidays, or unexpected carrier delays.

Multiple Package Shipments

To provide you with the best selection of products, some items may ship separately from different fulfillment partners or warehouses.

As a result:

•Your order may arrive in multiple packages

•Items may be delivered on different dates

•Separate tracking numbers may be provided

This is completely normal and helps ensure faster fulfillment for certain products.

Shipping Rates

Free Shipping

VYBORA CO. proudly offers free standard shipping on eligible orders within the United States.

Shipping availability and eligibility may vary for certain products, oversized items, or international destinations.

Tracking Information

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout. VYBORA CO. is not responsible for delays or lost packages caused by incorrect addresses submitted by the customer.

Lost, Delayed, or Stolen Packages

Once an order has been shipped and handed to the carrier, shipping delays may occasionally occur that are outside of our control.

If your package appears lost or significantly delayed, please contact us at support@vyboraco.com and we will do our best to assist you.

VYBORA CO. is not responsible for stolen packages confirmed as delivered by the carrier.

Contact - VYBORACO - Checkout

At VYBORA CO., we want you to feel confident shopping with us. If you are not fully satisfied with your purchase, we’re here to help.

Eligible items may be returned within 14 days of delivery for a refund or store credit, subject to the conditions below.

Return Eligibility

To qualify for a return:

•Items must be unused, unworn, and in original condition

•Products must be returned in original packaging

•Proof of purchase or order confirmation is required

Non-Returnable Items

For hygiene, safety, and supplier restrictions, certain items are considered final sale and cannot be returned or exchanged.

These may include:

•Personal care and beauty products

•Skincare and grooming tools

•Opened wellness products or supplements

•Pet treats, pet supplements, or consumable products

•Intimate or body-contact items

•Baby feeding products

•Clearance or final sale items

•Customized or personalized products

Any item marked as:

“Final Sale”

or

“Non-Returnable”

within the product description or anywhere else on the product listing is not eligible for return.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@vyboraco.com with:

•Your order number

•Photos of the item and packaging

•A brief description of the issue

We will work to resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, approved refunds will be issued back to the original payment method.

Please allow:

•5–10 business days for processing

•Additional time for your financial institution to post the refund

Original shipping costs (if applicable) are non-refundable.

Exchanges

At this time, VYBORA CO. does not offer direct exchanges. If eligible, customers may return approved items and place a new order separately.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Order Cancellations

Orders may only be canceled within a limited timeframe before fulfillment begins. Once an order has been processed or shipped, it can no longer be canceled.

Contact Us

For return requests or questions regarding your order, please contact:

support@vyboraco.com

Contact - VYBORACO - Checkout