Helen

GENERAL

We deliver across Canada the US through established business partners including Canada Post and USPS. All orders are shipped with tracked services. Once your order is ready to ship, we will send you tracking information including a real-time tracking link via email.

For orders requiring in-store pickup, you will receive an email once the order is ready.

Local delivery is provided by our established insured partners and is available within a 200km radius from our store in Montreal.

International customers are responsible for any brokerage duties or customs fees.

If you have a question about your order, feel free to contact us anytime by email at info@beigestyle.com or by phone at 514-989-8585

TIMELINES

In stock items: Usually ship within 3-5 business days.

Pre-order items : Usually ship within 3-5 business days once our warehouse team receives the pre-order items.

It is the responsibility of the customer to be available at the time of delivery or make alternate receiving arrangements.

IN-STORE PICKUP

We offer free pick-up during regular business hours at our address below. Please have your order information ready when you arrive and our team will be happy to assist you.

Beige

2480 Rue Notre Dame O,

Montréal, QC

H3J 1N5

Mon - Fri, 10am - 6pm

Saturday, 10am - 5pm

Sunday, 12am - 5pm

LOCAL DELIVERY

Local delivery is available for furniture and large/heavy items, for addresses within 200km of our store. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

Orders eligible for local delivery will be delivered within 3 weeks, unless otherwise noted.

When your order is ready for delivery, you will receive an email with tracking information.

If at any time you have a question or concern regarding delivery, please contact us via email at info@beigestyle.com or by phone at 514-989-8585.

EXCLUSIONS

We do not ship to P.O.Box addresses

Contact - Beigestyle - Checkout

We understand that you may change your mind and need to return an item. To that end, we have made our return options as clear as possible. We have limitations on returns due to cost and sustainability. Below you will find options and limitations to making your return: Many item(s) are eligible for a return within 7 days of receipt for a refund of the purchase price excluding shipping and handling costs. Please note that our actual shipping costs are often much higher than what we charge. All returns require pre-authorization, so please contact us to receive instructions prior to sending back your merchandise. Return shipping is your responsibility and we do not provide return shipping labels. We encourage you to read product descriptions carefully, confirm all measurements a second time, and email us at info@beigestyle.com with any questions prior. Items Eligible for Return: Small Decor Pillow Covers/PillowsSmall-size furniture (side tables, poufs, ottomans, and items under 15lbs)Non Hardwired Lighting (under 15lbs)Important to note: There is a 15% restocking fee on all returned items eligible for return. Ineligible Items for Return: Custom or made to order items, including art and furniture (please measure your space before ordering)Bedding (duvet covers, sheets, coverlets)All artworkMirrorsLarge Furniture (sofas, beds, dining tables, armchairs, cabinets, sideboards, large coffee tables, and any other items over 15lbs)Dining chairs and counter/bar stoolsHoliday decor Floor model and final sale itemsItems damaged through normal wear, such as sun exposure, humidity, or other natural factorsNormal wear and tear on upholstery (including pilling)

Items must be:Postmarked within 7 days of receipt;Unused & unassembled (if applicable);In original packaging, complete with all tags, instructions, and inserts - we do not accept returns otherwise;After the return is received, inspected and processed, you will be refunded the purchase price of the item(s) (less shipping costs) in the same form in which you paid for it, please allow 1-2 weeks processing time;Actual shipping charges from your initial order will be deducted from your refund amount;Customers are responsible for return shipping costs and arrangement. We do not provide return shipping labels or schedule the return shipment.All returns are subject to a 15% restocking fee.

DAMAGED MERCHANDISE Please contact us at info@beigestyle.com within 24 hours if your order arrives damaged (this time limit is required for insurance purposes). We will work with you to ensure a satisfactory conclusion. We ask that you inspect the packaging and items immediately upon receipt and indicate on the packaging and/or paperwork if there is visible damage. You may also choose to refuse delivery of the item(s) if the damage appears severe. If you do not make note of visible damage on the package we cannot be responsible for product damage and will not be able to complete a refund. If your package arrives and looks severely damaged, you can refuse shipment. In this case, please notify us immediately and we will make arrangements to have a replacement product sent to you (depending on stock availability) .If you receive a package that is intact but the contents are damaged, please keep the original packaging and contact us immediately. In order to process your claim, please send us up to three digital photos including one photo of the box that the item shipped in, to info@beigestyle.com. Make sure to keep all of the original packaging material and your receipt! All returns are subject to our Terms and Conditions.

Contact - Beigestyle - Checkout