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When checking out when shipping is selected you may be told:

"This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again."

Due to the size, weight or category(Dangerous Goods) of some items automatic freight can not be done.

If you still wish to complete the order and have our staff contact you with a freight cost please leave a note at checkout and proceed to place the order under "pick -up" our friendly staff will contact you with a custom shipping quote or alternatively you can call us on 1300 1HY WAY (1300 149 929) to discuss options.

Contact - Hy Way - Checkout

Order CancellationEveryone makes mistakes now and then, even us. However here at Hy-Way Truck Accessories, we always endeavour to have our customers leave with a smile on their face. Thus any order placed that a customer wishes to cancel can be done so by either contacting the store processing your order or by contacting the main Sydney office. The only condition is that you do this before we dispatch your order. Upon cancellation, a full refund will be given via the method of payment used originally. For orders that have already beed dispatched please refer to the Product Returns below.

Product ReturnsWhile we endeavour to ensure here at Hy-Way Truck Accessories that every purchase a customer makes is the correct one. However there are times when the items purchased are incorrect or not wanted. If this is the case we have in place a return policy which is as follows:

-Goods are undamaged and still in the original box (if applicable)-Original receipt presented or order invoice number given with ID

Goods returned within a 30 day period will get a full refund in the payment method they originally used to purchase the goods in question. After the 30 day period a 10% surcharge is taken for any goods returned. Products must be taken to any of our Hy-Way stores and returned over the counter.

Please don't hesitate to contact any of our stores for any questions concerning this.

Updated: 23/02/2023 09:18 AEST

Contact - Hy Way - Checkout